My phone has suddenly crashed and showing it's in Qualcomm crash dump mode when trying turn on

Gurunathgouda Patil

If anyone has a solution please post it here

Kartik Gada

@singhnsk maybe you can help? 

singhnsk

Hi, if the device is in QDLoader 9008 mode, then we can probbaly flash the stock firmware using flash tool. In case of any other mode, then you most essentially need disassembly. So, better is to visit a Nokia support point. This will be solved as a mainboard replacement for 99% of the times.

madbilly

Hi @Gurunathgouda Patil how do you know it's in Qualcomm crash dump mode? Is this what it says on the screen or what another computer tells you when you connect via USB?

Gurunathgouda Patil

It's showing when I'm trying to switch it on

dashie

I have a similar problem. my 7.1 has gone into a download mode for the last three days. switching off and restarting has not changed it...please any help?

Gurunathgouda Patil

I had sent it to Nokia service center they put previous Android version in it, it worked for some time but when i inserted the sum and restarted it it again went into crash dump mode

madbilly

I think you should both take them back to the service centre for further tests. They may need a mainboard replacement.

Gurunathgouda Patil

Do we have to pay extra or it's covered under warranty?

madbilly

@Gurunathgouda Patil that depends on what caused this problem.

avatecc

It's probably a software fault, I recommend you take it to Nokia's service centre or read through DIY tutorials online and flash it. you can download the phone software
via http://avatecc.com/2017/02/download-nokia-stock-rom-firmware.html