Nokia 3.1(TA-1070) abruptly shuts down anytime as soon as the battery percentage hits below 15%

I have been observing this issue for quite some time now in my Nokia 3.1(TA-1070) which is now updated to Android 9.

Nokia 3.1(TA-1070) abruptly shuts down anytime as soon as the battery percentage hits below 15%

fire hydrant fire hydrant
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I have been observing this issue for quite some time now in my Nokia 3.1(TA-1070) which is now updated to Android 9. The device is prone to shut down abruptly anytime as soon as the battery level reaches below 15%, no matter what activity you perform during that time. This is very annoying and I am unable to figure out what causing this issue.
Can anyone help me on this issue?
I am hoping it not to be a hardware/battery issue but software related issue.

Please Nokia/anyone, guide me to resolve this.

Thank you!
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Comments

  • singhnsk singhnsk
    Super User  / 
    Hello, this can be due to calibration issue with the battery. A good way to test is to turn off the phone and let it charge to 100%. After that leave it to charge for 1 more hour even after 100%.
    Now turn on the phone and see if the same issue repeats. If it does, then it can be a hardware issue with the battery.
  • Same issue on my Nokia 3.1 (TA-1063)
  • masanza masanza
    ✭✭✭  / 
    Same issue with my Nokia 3.1 TA-1063
  • JBenci JBenci
    ✭✭  / 
    Same issue with my Nokia 3.1 TA-1063
  • Shahi999 Shahi999
    ✭✭  / 
    Same issue with my Nokia 3.1 TA-1063 ! 
    device is new & has this issue from unboxing it 
  • Shahi999 Shahi999
    ✭✭  / 
    issue solved in new update 
  • jmssil jmssil
    ✭✭  / 

    Which update solved the issue?

  • Gunathilaka Gunathilaka
    ✭✭  / 

    I had same issue, after one such incident, I dare not to discharge it to 15%. I set my battery saver to begin at 25%. Then charge it as soon as possible without letting it go to 15%. No issue so far.

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