Nokia 3.1(TA-1070) abruptly shuts down anytime as soon as the battery percentage hits below 15%

I have been observing this issue for quite some time now in my Nokia 3.1(TA-1070) which is now updated to Android 9.

Nokia 3.1(TA-1070) abruptly shuts down anytime as soon as the battery percentage hits below 15%

fire hydrant fire hydrant
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I have been observing this issue for quite some time now in my Nokia 3.1(TA-1070) which is now updated to Android 9. The device is prone to shut down abruptly anytime as soon as the battery level reaches below 15%, no matter what activity you perform during that time. This is very annoying and I am unable to figure out what causing this issue.
Can anyone help me on this issue?
I am hoping it not to be a hardware/battery issue but software related issue.

Please Nokia/anyone, guide me to resolve this.

Thank you!
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Comments

  • singhnsk singhnsk
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    Hello, this can be due to calibration issue with the battery. A good way to test is to turn off the phone and let it charge to 100%. After that leave it to charge for 1 more hour even after 100%.
    Now turn on the phone and see if the same issue repeats. If it does, then it can be a hardware issue with the battery.
  • Same issue on my Nokia 3.1 (TA-1063)
  • masanza masanza
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    Same issue with my Nokia 3.1 TA-1063
  • JBenci JBenci
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    Same issue with my Nokia 3.1 TA-1063
  • Shahi999 Shahi999
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    Same issue with my Nokia 3.1 TA-1063 ! 
    device is new & has this issue from unboxing it 
  • Shahi999 Shahi999
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    issue solved in new update 
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