Nokia 3.1 does not receive updates

Since December of last year, my Nokia 3.1 does not receive security updates, much less the update of Android Pie, please any suggestions to receive updates?

Nokia 3.1 does not receive updates

chuss424 chuss424
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Since December of last year, my Nokia 3.1 does not receive security updates, much less the update of Android Pie, please any suggestions to receive updates? my device is a Nokia 3.1, model TA-1074, Operator Claro Peru


Comments

  • masanza masanza
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    @chuss424 have you try and connect your phone to different WiFi networks? If so please try and back up your data then erase your phone after doing that please check your software update
  • chuss424 chuss424
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    hello @masanga, yes I connected my nokia to different wifi and does not detect any update, I will try to make a backup and restart it from the factory
  • masanza masanza
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    Yes you will see pop up software updates after restarting your phone
  • chuss424 chuss424
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    Hi @masanza , I restored my Nokia, but I do not detect any new update :cry:
  • masanza masanza
    ✭✭✭  /  edited May 23
    Please take your phone to a Nokia care near you @chuss424
  • chuss424 chuss424
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    Hi @masanza . I got in touch with Nokia Care; They indicated that, according to the compilation number of my device, it is updated with the latest updates which is December 2018.  :/
  • masanza masanza
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    @chuss424 always check for updates and try different network providers but it will pop up any time
  • Calex Calex
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    @chuss424 .  Which update do you want? 
  • chuss chuss
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    Nothing has changed operator and still does not receive updates, @Calex I would like at least the security patches or Android Pie
    Please, if you would know how to achieve it, I would appreciate it
  • GVPhoenix GVPhoenix
     /  edited May 29
    chuss said:
    Nothing has changed operator and still does not receive updates, @Calex I would like at least the security patches or Android Pie
    Please, if you would know how to achieve it, I would appreciate it
    You can use VPN trick to achieve update
  • chuss chuss
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    @GVPhoenix I've also tried the VPN trick and nothing  :'(
  • chuss said:
    @GVPhoenix I've also tried the VPN trick and nothing  :'(
    Have you try to take it to the Nokia Customer Service???

  • chuss chuss
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    @GVPhoenix In Peru, there are no Nokia service centers, but I contacted Nokia through the MyPhone application and was told that my device had the latest update, which is December 2018.
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