Very Poor Customer Service

Its been 37 days since i submit my Nokia 7 Plus for the charging port complaint.

Very Poor Customer Service

user1530077824226 user1530077824226
✭✭  /  edited June 1
Its been 37 days since i submit my Nokia 7 Plus for the charging port complaint. after 15 days of submit I got a call from service centre offering me a replacement because of the delay, as the replacement was because of the delay I thought I'll get it by next day itself and they haven't gave me any information about the time delay for the replacement.

After waiting for 24 days i got a call from Service center  saying that they've received Nokia 7.1 as the replacement for my Nokia 7 plus, i didn't take it ,as 7.1 is cheaper than 7plus so i asked them to give my old phone or the same type or any good model and they said ok, but still i didn't get my phone its been 1 month and 6 days,can anybody help me to solve this,
In between i had so many conversations between the nokia service centre and nokia customer care through phone and by mail 

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