Auto rotation and camera app issues on Nokia 8

The accelerometer and orientation sensors stopped working all of a sudden in my Nokia 8 (Android version 8.1.0 and security patch level 1June 2018)

Auto rotation and camera app issues on Nokia 8

user1530814913494 user1530814913494
 /  edited September 2018
The accelerometer and orientation sensors stopped working all of a sudden in my Nokia 8 (Android version 8.1.0 and security patch level 1June 2018)

My screen is not auto rotating even though the option is enabled.I tried the reboot to safe mode and even did a factory reset but nothing helped.Third party apps as well as g sensor test shows me that these sensors are absent on my phone..

Additionally after the factory reset, the default camera app stopped working :(

Has this got anything to do with software or is this a hardware issue?


  • user389 user389
    ✭✭✭✭  /  edited July 2018

    From your description, my guess is hardware failure.
    You already tried all software repair options. Next step is claim your consumer rights at the point of sale or the manufacturer's warranty.

    - In Europe all defect claims must be handled by the point of sale.

    Defects happen. I hope you get it sorted out.


  • I am sorry if this doesn't make any sense,but do you recommend waiting for the next software update before taking device to service centre?
    Camera is fine using other apps but still no auto rotation.
    I am asking this because everything was fine and all of a sudden there are a lot of issues

    Thanks in advance
  • Even I am having the same issue.Auto rotate not working suddenly and when contacted support,they asked to wait till next system update.
  • dedumotors dedumotors
    Well, my case is a bit strange, it happened to me when I was watching a video on YouTube, on horizontal position, and I accidentally pressed the power button.
    The phone locked, and after unlocking my phone, the auto-rotate stopped working, even with it turned on...I did not try anything yet, I believe I'll ask for support...
  • dedumotors dedumotors
    Well, the told me to do a Soft Reset, and it actually worked for me...
  • dedumotors dedumotors
    Another update, same day, I got one of those random restarts while using the camera, and after the phone rebooted the auto-rotation stopped working again, so I tried to soft reset, and all that they told me to do, but it didn't work, so they told me to contact my provider for repair...DEADLINE
  • dedumotors dedumotors
     /  edited July 2018
    Eventually I replaced my phone with a new one, and I did not experience any of those famous restarts or auto-roatate problems, so, if you tried all the software kind of solutions, and you still can replace it, you could get a "healthy" phone in your hands...
  • Oh that's great :)
    How long did it take for you to get the replacement?
  • dedumotors dedumotors
    Well, it took me just 2 days, but it depends where you bought it.
  • i have the same issue on my nokia 8 but it gets well when i restart the phone. it is soo annoying and frustrating that i have to restart it to use the camera most of the times. i think its some software glitch which is making gyroscope and sensors go nuts in autorotate screen. plz help if someone has a fix. i think update should fix this. so waiting.
  • Well, from my experience, my phone never got back to normal when I restarted it, that's actually pretty good, try to contact Nokia Support, if you do all they suggest you, in terms of software, then it's some hardware problem and you'll need a repair or replace, I had a replace and I eventually got a phone in a perfect shape, that never had any restarts or auto-rotating problems. As I said in other chats, I think there were some faulty lots that got to the stores, and if you are lucky, you'll get a good one, if not, you'll be asking people for a solution on this forum, cuz there's a lot of people...
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