Can't get into Community Forums using "My phone" App or Google Chrome via Nokia 8.1

martin.fd

@HMD_Laura :
I now get a HTTP Error communicating Code: 400 when trying to log in on my Laptop (tried Firefox, IE and Chrome) ...

martin.fd

Works again ...

Argho Sarkar

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

Argho Sarkar

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

No one facing this issue ?? This is really awkward

Thanuj

I've uninstalled the Support app, I use Kiwi on my phone and Firefox on my Laptop, Both allowed me to sign in.

Argho Sarkar

MatteBlacke said:

I've uninstalled the Support app, I use Kiwi on my phone and Firefox on my Laptop, Both allowed me to sign in.

It is working everywhere else but not on "My phone" app for me

Kimble303

Argho Sarkar said:

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

No one facing this issue ?? This is really awkward

This is happening to me as well with My phone app. Instant error screen and no go. My phone app version is 2.4.0

Argho Sarkar

Kimble303 said:

Argho Sarkar said:

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

No one facing this issue ?? This is really awkward

This is happening to me as well with My phone app. Instant error screen and no go.

same with me, can't enter community through my phone app

Argho Sarkar

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

@madbilly @singhnsk @HMD_Laura@martin.fd  Can u please check this issue. I can't get into community forums through "My phone" app ever since I updated recently

Kimble303

Argho Sarkar said:

@madbilly @singhnsk @HMD_Laura@martin.fd  Can u please check this issue. I can't get into community forums through "My phone" app ever since I updated recently

Change log says: "Improvements to login"

Really? You cannot login at all. Some improvement, huh.

ritzar

I am able to login via My Phone app today, July 1st. I use google account to login.

Argho Sarkar

ritzar said:

I am able to login via My Phone app today, July 1st. I use google account to login.

I can't even go to the login page. Have you updated your my phone app recently??

martin.fd

Great: I also got the "Error" now:

So then: log out - request link - log in again ...

Now I'm back in, but I can't upload pictures in the app, every time I try it I'll be back on the forum start page.
What a mess here - it's getting really annoying

@HMD_Laura: please give us a reasonably functioning community  forum back!!!

HMDLaura

Hi all, 

I forwarded the My phone log-in issue. I will come back to you guys as soon as I know what goes on. Sorry for the inconvenience we are working on it. 

Best regards, 
Laura 

singhnsk

@HMD_Laura Thanks for the update. I wonder how you manage to keep an eye on the entire forum. I sometimes feel that nobody cares and then you appear from somewhere 😅

Argho Sarkar

singhnsk said:

@HMD_Laura Thanks for the update. I wonder how you manage to keep an eye on the entire forum. I sometimes feel that nobody cares and then you appear from somewhere 😅

Yes @singhnsk . Thanks @HMD_Laura for the response and hope it will be sorted soon.

martin.fd

@singhnsk: I agree with you - and I'd appreciate it very much if @HMD_Laura wasn't (apparently) the only one who even notices our concerns! I often don't really feel taken seriously with our (quite constructive) criticism ...

madbilly

Just to add to the weird ways this app works.... I can sign in, but I can't actually do anything once I'm signed in! The app doesn't allow me to post, view or change my profile, etc. If I try and sign in again I am asked to sign out! So it knows I am signed in, but it doesn't treat me like I am signed in.

Ho hum!

Thankfully Firefox on Android has never failed me on this forum software.

Cheers

martin.fd

Just to test, If i can post something via App ... seems to work (but no pic)

HMDLaura

Hi all, 

thanks for the appreciation. It is sometimes quite difficult to have an eye on everything and this keeps me away from responding a bit more often although I notice most issues. And luckily there are people who tag me just to make sure I notice it . 

Concerning the issues @madbilly has this started now since the login got changed or did you have these problems already before that? @martin.fd do you happen to know if you could post pictures via the app before the login change? 

I still try to figure out what issue is now related to the login change and what not. I keep you updated as soon as I have some more info 

Best regards, 
Laura 

martin.fd

HMD_Laura said:

@martin.fd do you happen to know if you could post pictures via the app before the login change?

i'm not 100% sure because i don't use the app very often, but i think i can remember that it used to work ...

Argho Sarkar

Yesterday I cleared the storage and cache files of "My phone" and now it's working fine since yesterday.

madbilly

Hi @HMD_Laura,

I don't normally use the app for the forum, however I think these signed-in-but-can't-do-anything problem only started recently, probably after app was updated to address the recent login problems. I definitely don't recall this behaviour being present before the app was updated.

Cheers

Argho Sarkar

Started to face the issue yet again

NIMISHA

I'm not gonna update, last time I updated I got issue what @Argho Sarkar mentioned in the first place. 

martin.fd said:

@HMD_Laura :
I now get a HTTP Error communicating Code: 400 when trying to log in on my Laptop (tried Firefox, IE and Chrome) ...

Few days ago I was facing this too but when I used to click on home I got entered. But as of now not facing any issue. 

hello.atul

We are facing login issue in community forum access from last 1 week .Getting Error option only

martin.fd

Argho Sarkar said:

Started to face the issue yet again

Same here -> log out -> create email link -> wait -> login again via link

-> slowly it's getting boring (or laughable) ... 

@HMD_Laura )

madbilly

madbilly said:

Hi @HMD_Laura,

I don't normally use the app for the forum, however I think these signed-in-but-can't-do-anything problem only started recently, probably after app was updated to address the recent login problems. I definitely don't recall this behaviour being present before the app was updated.

Cheers

Hi @HMD_Laura it's possible I gave you wrong info yesterday. I saw today that there was an update for My Phone waiting.... but I suspect it has been there a  few days, as I have been away from Wifi since Friday morning so haven't updated any apps since then until today.

HMDLaura

Hi all, 

thanks for the different inputs here. 
I just came out of a discussion with the team. We are still working on the login problem via the app. I know it is a bit annoying with requesting the link all the time right now, but we are aiming to have this issue sorted out by the end of the week. I'm super sorry for the inconveniences and hope you have a little bit more patience with us. 

Best regards, 
Laura  

madbilly

Hi @HMD_Laura,

Thanks for the update. I can confirm that now I have updated my app I get the login screen with just the field for entering my email, which I do and then I am sent a link by email. Following that link opens my local country version of the Nokia Phones website, but doesn't ask me to login (probably because I'm already logged in in my browser). When I go back to the My Phone app I discover that I am logged in!

Cheers