Nokia 6.1 Sound Output stop after a while

 Hi, I recently bought a Nokia 6.1.

Nokia 6.1 Sound Output stop after a while

user1531120415643 user1531120415643
 /  edited October 2018

 Hi,


I recently bought a Nokia 6.1. I am facing the issue that is whenever I play music with earphones [I have tried the variety of earphones] on after a while song continues to play on app [Song timer continiues] but audio output stops. I need to re-insert the Earphone to listen again.

Similar issue I face with the Call also whenever I pick pack after a while I hear A strange Beep sound and call get ended. I face this call issue from both via earphones and without earphone also.


Please provide some help for the same.


Comments

  • Andrej Andrej
     /  edited July 2018

     Exactly the same issue here. Not sure whether this is a software or a hardware problem..

  • user1531305906645 user1531305906645
     /  edited September 2018

    I have exactly the same issue! No matter if I play google music, or youtube, or spotify, after an X number of seconds/minutes, Audio Playback stops and I have to re-insert the headphone.


    I also have an issue using bluetooth when playing audio. When I put my phone in my pocket and I go for a walk, the audio cuts out for a millisecond every few seconds. It sounds like it's losing the audio stream but when I hold it in my hand, there is no such issue. This occurs also on WiFi inside my house.

  • I have the same problem. I was going to carry my phone to a service center, because I thought it was a hardware issue. Write, if you solve the problem.
  • MrNightcall MrNightcall
     /  edited August 2018

    I think I fixed the problem. Switches off the
    option "Raise for notifications" under Settings -> System ->
    Motion. Since I've issued this, it works!




  • user1531305906645 user1531305906645
     /  edited August 2018

    #MrNightcall


    Sorry but I do not see those "Motion" settings. What OS version are you on?

    I have Settings -> System -> Gestures and in there I have 5 functions such as "Lift to check phone".


    I turned them all off, let's see if it helps.

  • MrNightcall MrNightcall
     /  edited August 2018

    "Lift to check phone" --> That's the option I was talking about.

  • Andrej Andrej
     /  edited August 2018

    Thanks MrNightcall, your fix worked for me. I wasn't sure if it was a hardware or software problem since it just happened while I was moving with my phone in my pocket. But now it's pretty clear, that the "Lift to check phone" function is pretty buggy...

  • MrNightcall MrNightcall
     /  edited August 2018

     Your Welcome. Just report this issue to the Nokia Support!

  • I've already turned off the lift phone gesture and can confirm it has stopped. However, I also have a similar problem in the exact same place. Sometimes the audio will pause for a few seconds before continuing when listening on headphones. Both were affecting me at the same time before but now it's only the latter, which happens less often than the lift gesture bug.

  • arshad arshad
    ✭✭  / 
    I am having the same issue.
    Dont know what to do :'(
  • Teijo Teijo
    ✭✭  / 
    I have a similar issue. When playing Spotify, the audio just stops and I have to open the app to restart playing the music. Must be an issue with the phone because it's the same problem with Google Play Music. I tried turning off the gestures but it didn't work.
  • singhnsk singhnsk
    ✭✭✭✭✭  / 
    Teijo said:
    I have a similar issue. When playing Spotify, the audio just stops and I have to open the app to restart playing the music. Must be an issue with the phone because it's the same problem with Google Play Music. I tried turning off the gestures but it didn't work.
    Can you check by disabling Battery Optimization for the said apps? Most likely the apps are killed by the power saver feature while they are in the background.
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