Screen burn issue

Hi all, I'm using this Nokia 8 mobile for 4 months. Suddenly I found screen burn issue in this mobile.

Screen burn issue

Sathish Kumar Goku Sathish Kumar Goku
✭✭  /  edited October 2018
Hi all,

I'm using this Nokia 8 mobile for 4 months.
Suddenly I found screen burn issue in this mobile.
I was editing a picture in this mobile, then I moved to another window.
The page which I used before appears on the edges of the mobile with the navigation bar.

Comments

  • Felix33615 Felix33615
    ✭✭  /  edited September 2018
    Yes, you're not alone. Quite a few people have it. My guess is that Nokia HMD used the cheapest displays they could find. It's an unnecessary disappointment. I just yesterday advised a friend who needed a second phone against buying Nokia.
  • Sathish Kumar Goku Sathish Kumar Goku
    ✭✭  /  edited July 2018
    I gave for service, they told me to wait for 10 days for new display.. today I got call from service that it is fixed.. I went to the Marathalli Nokia Care, Bangalore, India.
    When I got the mobile in hand. I felt some different in the display. The whole display was looking yellowish shade. I checked the night mode. It was off.. then I asked them . They said this is new and original display. I raised my voice and asked. Staff checked with the manager and said me to wait for one more day. I m really disappointed.
    I asked for replacement, they said u have small dents on side. So it is not possible. I don't know what to do
  • imchandu03 imchandu03
    ✭✭✭  / 
    Hi, is there is free service in nokia care, i am from Bangalore, i am facing same issue
  • Yes. We have in Marathahalli..
  • imchandu03 imchandu03
    ✭✭✭  / 
    Thank you sathish, how many days they took, and after replacement of screen is your phone is working normal now ?
  • Mine is still not fixed. Waiting for it. So I will let you know the resolution of it.
  • imchandu03 imchandu03
    ✭✭✭  / 
    Thanks bro,does they give temporary phone to use.?...... if the time period given by service centre exceeds, you call and speak bro you may get replacement,try once and force them to give your phone back they may offer you because they have to give within time period
  • No they don't have temporary phone to provide.

  • Did you get your phone back? Having same issue.
  • Sathish Kumar Goku Sathish Kumar Goku
    ✭✭  /  edited July 2018
    I got my phone back with new display.
    But now the paste they used to stick the display bus coming out.
    It is like display will come out soon. 
  • Kumar.Chandan Kumar.Chandan
     /  edited July 2018
    Is your issue fixed? How is display quality? How to check if it's original
  • imchandu03 imchandu03
    ✭✭✭  / 
    Take back to the same place bro ask for replacement,thanks for the updates#sathish
  • Sathish Kumar Goku Sathish Kumar Goku
    ✭✭  /  edited July 2018
    Yes @kumar. It is original and good.
    Sure @chandru. I will take and fight
  • imchandu03 imchandu03
    ✭✭✭  / 
    Please update us if any changes Nokia makes in your case, thankyou sathish
  • I gave the phone to the service centre and told them to stick the display properly.
  • Giving mine to same service centre. Hope they fix properly.
  • Sathish Kumar Goku Sathish Kumar Goku
    ✭✭  /  edited August 2018

    i got my phone back. i feel it is proper now. 

    thanks for the support friends

  • sergio sergio
    ✭✭  /  edited August 2018
    I have the same issue: A brighter point in the screen, at the bottom (right above the fingerprint sensor). I sent it to repair, and I will tell you how they fix it.
  • imchandu03 imchandu03
    ✭✭✭  / 
    My phone also get repaired,and i checked at service cnenter it self but again i faced screen burn issue so again i gave back, they said my display as been replaced but still again i showed the issue, waiting for their response
  • Felix33615 Felix33615
    ✭✭  /  edited August 2018
    Thanks for the update. Mine is just in repair... I will double and triple check when I get it back.
  • @chandru, pls check after getting again.

    @felix, hmm. Mine is good now
  • Again, my display paste gone. Screen is popping out from the phone.

    I emailed to Nokia Support also. I am not getting any response.

  • Got my phone today, no issue with display now but the screen is not sticked properly, @satheesh any update.
  • Same issue for me too. 4th time I have to visit store again.
  • Felix33615 Felix33615
    ✭✭  / 
    Mmh thanks for the update, Sathish. What problem is it? Still burn in or display taking out? Or something else? I am still waiting for my phone to come out of repair.
  • @ sathish You sill have the issue(screen popping out), what they are telling?
  • Screen is popping out from the mobile..

    The paste which they use is not in a good quality.

    They are not replacing the phone also

  • @sathish any idea how to fix this issue? My case its poping out from bottom left corner.
  • imchandu03 imchandu03
    ✭✭✭  / 
    Its been 20days they told my phone as been repaired for 2times and i visited service centre but still my phone was facing and same issue with the screen burn but every time I visit they say we have repaired but still the problem is showing clearly if I show them again they will be silent they won't respond anything just they say keep your phone here and go we will let you know once the phone is repaired.
  • Felix33615 Felix33615
    ✭✭  / 

    Hello everyone, my phone is repaired and was sent to the shop. I'll check for the following things I collected from this thread:

    • Yellow tint on the hopefully new display

    • Paste sticking out

    • Display not put in correctly or even popping out

    • Bright points/areas on the screen (what does this mean?)

    • Burn in, old ones or new ones

    Anything else need to check for?


    By the way, I saw no other way than to contact Nokia directly last week and they then contacted their care center. Maybe that helped. Either way, they were quick to respond and I think their involvement helped. I will see if the device was really repaired.

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