I have had the handset a few months now and my experience with this handset. It's so slow and glitchy to respond. And the camera missed moments trying to get the thing in focus. When it is it takes the pic four seconds later. By then kid's have moved ect. I'm constantly having to clear the cache after every thing I do on the phone. Facebook, Amazon, Gmail,play store, and so on. Tried full reset twice with little improvement. No I don't overload the phone with apps. Overall put six apps on that it didn't come with out of the box. I'm afraid that I'm stuck with this till my contract runs out.