Stuck on android one logo

Actuall there were some issues on my nokia 7plus be4 update, it use to switch off on its own even the charge at 50%, But now the phone hast stuck on android one screen, a millisecond of nokia logo can be seen and turns off, tried hard reset, software update through adb, almost everything a nomal human could!

Stuck on android one logo

Raj Adhikari Raj Adhikari
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Actuall there were some issues on my nokia 7plus be4 update, it use to switch off on its own even the charge at 50%, But now the phone hast stuck on android one screen, a millisecond of nokia logo can be seen and turns off, tried hard reset, software update through adb, almost everything a nomal human could! The phone isn't bootloader unlocked as well. I just think i ruined my 25K rupees on the device. I dont have any costumercare around me! Could anyone can help me?

Comments

  • AniketThakur AniketThakur
    ✭✭✭✭  /  edited July 2019
    Actuall there were some issues on my nokia 7plus be4 update, it use to switch off on its own even the charge at 50%, But now the phone hast stuck on android one screen, a millisecond of nokia logo can be seen and turns off, tried hard reset, software update through adb, almost everything a nomal human could! The phone isn't bootloader unlocked as well. I just think i ruined my 25K rupees on the device. I dont have any costumercare around me! Could anyone can help me?

    Vist service centre as ur bootloader is locked
  • singhnsk singhnsk
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    The device will likely be fixed if you flash the stock ROM. But yeah, you need to visit a Nokia Care point for that.
  • diogenes diogenes
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    Does it react to ADB commands? Can you get into fastboot mode? Does "fastboot devices" show up your phone? Are the drivers installed correct? Usually you should get access then and do another factory reset from recovery. I read also, that there is an OST tool from Nokia which might help. But I didn't try it yet. Never got stuck so deep...
  • love4chat love4chat
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    simply visit nokia care center,they will fix it for free
  • Raj Adhikari Raj Adhikari
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    Where can i get the address to the costumer care, in Uttar pradesh, maharajgunj, India
  • Pepsikennedy Pepsikennedy
    ✭✭  /  edited July 2019
    Was same for me on Nokia 8 Sirocco. Was told to send it to Nokia Care but it will be away for 15 working days to get repaired!. Instead I have returned the phone as it was faulty. Waiting now  for a refund. I'm in UK. I now have the 7 plus. Fingers crossed it doesn't happen on this phone!. Their software is absolutely terrible. I couldn't even enter recovery etc to reset the phone. Think phone is bricked.
  • diogenes diogenes
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    Where can i get the address to the costumer care, in Uttar pradesh, maharajgunj, India
    Maybe try this? https://www.droidviews.com/nokia-online-service-tool-nokia-ost-tool/
  • Vivek J Vivek J
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    Actuall there were some issues on my nokia 7plus be4 update, it use to switch off on its own even the charge at 50%, But now the phone hast stuck on android one screen, a millisecond of nokia logo can be seen and turns off, tried hard reset, software update through adb, almost everything a nomal human could! The phone isn't bootloader unlocked as well. I just think i ruined my 25K rupees on the device. I dont have any costumercare around me! Could anyone can help me?

    I had the same problem unexpectedly last month. bootlooping on android one screen. only hard reset solved it.

    Try this.
    1. put in your charging cable
    2. press volume up + power button simultaneously and hold for few seconds.
    3. as soon as you see the android ( green robot thingy) release the buttons, and remove the usb cable.
    4. again press volume up + power button simultaneously and release. no need to hold them down as your fone will go into recovery mode almost instantaneously.
    5. use volume down button to go to "wipe data / factory reset", and press power button to select it.
    6. It will then ask Yes/No, so select Yes using volume down, and press power button to start the procedure.
    7 after a few seconds, you will get the reboot option selected. press power button to reboot.

    Hopefully that will solve the issue. It did for me.

    You can also watch this video to correlate the steps, https://tinyurl.com/y43xerlk
  • Amit Doryaw Amit Doryaw
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  • Amit Doryaw Amit Doryaw
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    Can anyone tell me if this is a software or a hardware problem?

    If it's a software problem will unlocking the bootloader and flashing a new ROM will fix it.

  • user1534878980471 user1534878980471
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    My 6.1 plus has same issue and i went too two customer care centers in Pune hadapasar, but both the customer care could not resolve the issue.

    They tried installing a new software but they are getting failed.

    It has only been 1.5 years with this phone but so many problem. This phone has been a nightmare since it came.

    first, it had issues with charging all the time, even now. Got the usb charging cable changed thrice and it still has issue.

    And suddenly one day it Hangs at Android One logo, which apparently is a motherboard problem.

    Nokia's services has been declined. My 17k are wasted.

  • I repaired my mobile NOKIA 6.1 Plus from Authorised Nokia Care Service Center on 01.06.2020 against the problem of Mobile not charging due to Jack Problem. Its repairing was done by Nokia Care Service Centre on a free of cost basis but reason not confirmed.  Now on 28.07.2020 again I faced a new problem regarding my mobile Nokia 6.1 Plus hang up problem at the time of working of mobile then after I switch off and switch on the mobile so its not proceed further after seen on the screen that is Android One and mobile was stuck on Android One. So I go to Authorised Nokia Care Service Centre on same day. The Service Centre attendant replied that in this mobile have a MOTHERBOARD problem and its not repairable by them and it will be replaced with new motherboard which cost is approximate 80% cost of the Mobile. I am very much disappointed about the hardware Quality issue of NOKIA Smart Phone because I was the long user of Nokia Mobile since 2003 used model like Nokia 3315, Nokia 2300, and Nokia N73 purchased by me but this time I am very much disappointed about the quality problem of Nokia Mobile. I purchased my mobile Nokia 6.1 Plus on dated 19.09.2018 through online shopping.  Now this mobile has been waste within ONE AND HALF YEAR a very short time period used by me even after handle in a very sophisticated manner. I mailed this issue to customer care but i did not get the reply from their end.


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