Recently I've noticed a few people with Nokia 8s (like me) say that they sent their phone for repair under warranty and instead of the phone being repaired they were given a replacement of another model, e.g. Nokia 8.1. The reason was apparently because the required spare part is no longer available, e.g. the screen.
In contrast to the 3 years of software updates from the market release of the device (not the date of purchase), HMD doesn't seem to provide any guarantees about how long the hardware will be supported and in fact it seems that their hardware support is not very good at all. E.g. less than two years after the release of the Nokia 8 parts are no longer available.
This made me wonder what the laws on spare parts availability are and what other manufacturers do. One manufacturer which does a very good job of stating how long they will have parts availability for is Apple: https://support.apple.com/en-us/HT20162
, who guarantee 5 years from the date of last manufacture (not only market release). Wouldn't it be great if HMD could make a simple statement like this about their phones?
That information from Apple led me to look at the laws in California and France.
Since I live in France and can read some French I checked the HMD website for information about spare parts availability but couldn't find anything at all. So I have emailed the support team and I hope to get a helpful answer; otherwise I'll have to try and ask the HMD team in France, which might be more difficult.
The laws in California seem great from a consumer point of view but I have no idea how they work in practice. Is there anyone in California who can comment? Does anyone in California have experience of HMD's spare parts availability there?