Sound and Video Problem

Hi. I need helpThe sound from my phone was gone after I restarted it. I tried playing offline music from spotify but no sound came out.

Sound and Video Problem

Adria Adria
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Hi. I need help
The sound from my phone was gone after I restarted it. I tried playing offline music from spotify but no sound came out. Tried using wired and Bluetooth headphones but it still didn't work. Also, videos from all apps like Facebook, Twitter, Instagram, and YouTube do not play. It just keeps on loading. Pictures from the apps load very fast but the videos don't play. I even tried playing videos I took using the camera. It still wouldn't play. I did a factory reset but it didn't solve the issue. Also placed it in safe mode but sadly, the problem is still here.
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