Email Login not working

martin.fd

Hi @HMD_Laura @ colleagues,

I can't login to the Community with my email anymore: I enter the email address, press "Send login link" ... and there is no email with the link (yes: i looked in the spam folder)?!

Until a few days ago this worked fine; the mail address is active (other mails arrive) and a login via my Google account is working (as you can see here )

Is there a basic problem with the email logins? Anyone else with this problem?
(Or has my mail address been banned by Nokia due to some unknown reason?)

HMDLaura

Hi @martin.fd

there are some changes going on in the background but they shouldn't affect the community just yet. Did you try it through the "My Phone" app or via browser? 

Best regards, 
Laura 

martin.fd

Hi @HMD_Laura

I tried both "My Phone" app on my Nokia 8 and Browser (Firefox) ... doesn't work on both

HMDLaura

Hmm.... I checked the email link login process with two test accounts and at least with them it is working and I receive the login link immediately.

Is it the same account you use now or do you have another account? If so please send me the mail address you are registered with via PM - then I have a check if something is wrong with the account. Your current account does not show any issues in the backlog. 

@Community if anyone else has experienced the same issue - please comment.  

martin.fd

Hmm ... yes, it is the same account I use now - thanks for checking it!

I just sent you a PM so we can test if there is something wrong with the email connection?!

singhnsk

@martin.fd What email host do you use? If you use Microsoft, its mail filtering process is quite annoying. Once an IP loses reputation, Microsoft will deny incoming emails from that IP & sender (instead of marking it as Spam and still taking it). I saw Yahoo delaying and denying the emails recently as well.

And given the fact that community emails are sent from sendgrid, and I too use it for some mail campaigns, I can say that their IP addresses do get blocked by Microsoft pretty often

@HMD_Laura I saw @jumble helping you out in testing the logins  😅 She's back at work ah?

Edit: Okay, I tested a Microsoft email address and it seems to work. Surprisingly, the links used hmdglobal domain as against sendgrid which was used a few weeks ago. Maybe this change broke something.

martin.fd

Hi @singhnsk

I had already thought of something similar ... the mail account I use here is not with MS, but with (German) t-online - no idea how restrictive they are with any community mails?!

sekar1989

Gmail account not working ..  Outlook mail perfect working.....

martin.fd

Hi @HMDLaura & colleagues,

the email login option still is not working for me - both in browser and in the "My Phone" app!

I enter my email adress, press "Enter" and no email shows up?! I recieve other emails from "Nokia phones community", so this cannot be the problem ...

martin.fd

Push ...?! 😝

HMDLaura

Ufff. I forgot to reach out to you 😓. You'll get a PM shortly.

martin.fd

Thanks very much @HMDLaura for looking and explaining ... I'll try what you suggest in the PM 👍️😀

Jocke.Sve

There are still issues with e-mail login.

Windows 10, tested with Chrome, Edge Chromium, Firefox.

Current session on tablet & phone works just fine.

Not able to get the login link...

Not using the feedback app, browser only.

HMDLaura

Hi @Jocke.Sve

what kind of issue do you have? Screenshots are always welcome

Best regards,

Laura

Jocke.Sve

@HMDLaura

Click 'Sign In'

Type in e-mail adress

'Send login link' stays inactive.

Note: Neither 'Sign In with Google' or 'Sign up' does anything.

Strange enough my sessions on tablet and phone are stable...

HMDLaura

What the ...

Thaaanks a lot for raising this. I can reproduce it and will forward it to the team immediately.

Best regards,

Laura

Kartik Gada

https://community.phones.nokia.com/discussion/comment/151667#Comment_151667

Same problem here when I tried to log in from another phone.

martin.fd

https://community.phones.nokia.com/discussion/comment/151667#Comment_151667

Same problem here, no chance to login on my laptop ... 😥

nokianchetan

I Think Sign In From Google Accounts also not working , I tried from my another device it's not working

singhnsk

Uh oh! Same issue here. I wonder why a working code just breaks randomly. We're having login issues with the forum at random intervals.

And @HMDLaura, why am I getting the classical editor screen with the toolbar at the top? Didn't the forum already switch to the blocks type editor? And the same old tapping at some parts of the editor window brings up that "upload photo" option.

Looks like somebody tried to change something and that broke quite a lot of recent changes.

Jocke.Sve

<IRONY>

Well, hopefully the phone software updates are more tested than the forum update...

</IRONY>

😉

HMDLaura

We are on it. There was actually no update planned and I am not aware of anyone trying to change anything but we see some codes breaking for whatever reasons :/ .

@singhnsk hmmm I don't see that on my end, there is still the new editor but will check that too.

Br,

Laura

singhnsk

@HMDLaura Thank you for the action. The old editor only appeared for me when writing that comment. It disappeared after that 🙈

Maybe a vanilla plugin/module update caused this login issue if nothing was touched by a human.

HMDLaura

Hi all,

the login issue is fixed :) Devs needed some time to figure this one out. Keep me updated in case it is not working for you. I just tested it and the login was working :)

@singhnsk there was indeed an update going out from Vanilla side. Maybe it interfered with the editor a bit but wasn't the cause of the login problem. Let me know in case this happens again.

singhnsk

https://community.phones.nokia.com/discussion/comment/151775#Comment_151775

Thank you for being prompt. I can also confirm that the issue has fixed for me.

nokianchetan

Yes Login from Gmail is working fine now 🙂 @thanx @HMDLaura

martin.fd

Google Login also working again 👍️🙂

Jocke.Sve

https://community.phones.nokia.com/discussion/comment/151775#Comment_151775

Login up 'n running again!

Thanks!