Nokia 7.1 ringtone volume control slider is malfunctioning - help me!

Mikoo

Hi HMD,

I had Nokia 6.1 and VOLUME CONTROL FOR  ringtone/notification beeps did not work in that one.
Now I have Nokia 7.1 and volume for ringtones/notifications still do not work. It does not work
on second Nokia 7.1 that is my daughter's.

Ringtone and notification volume control does not work. 

Take a look on image below. The audio mixer HMD hing or whatever goes so wrong that I must
use volume slider at 5% volume.
===> This way ringing and notifications are at "normal sound level".

HMD can you finally fix this?

I formerly worked for Nokia Mobile Phones so this one is not "an app malfunctioning" and
YES, I have factory reseted both my former Nokia 6.1 and also my brand new Nokia 7.1. 
They both have serious bug in ringtone, notifications audio volume going berserk.
===> No effect.

This is a fault in audio mixing built-in phone embedded Android OS or Qualcomm provided SW
or bad HMD audio mixer SW. Please heeeeeeeeeeeeeeeeeeeeeeelllp   


VERY IRRITATING BUG - grrrrrrr! Otherwise 7.1 is just great, I love it

Terveisin,
Mikuu

Kimble303

Goto Google Play and search for Volume Control (and pick app by missing semicollon). Try if it works/helps?

Mikoo

Kimbie3030: No, just another app extra overlay. Wrong answer
____________________

For HMD:

This is HMD Nokia SW platform issue. Could be Qualcomm, Google OS Android or so, but this must be fixed. Remember I used to work at Nokia Mobile Phones RnD for 12 years. This is just not acceptable quality

I suggest you moderator contacts HMD (Nokia) Head of Audio 
and tell him to kindly to contact me.

I do not think this is an "user error". 6.1, my 7.1 and my daughters 7.1.
New phones. Or is it, help me. For HMD Head of Audio an extra:
do you notice how ##*#**# loud it sounds when you plug in the charger?
See image, same with same volume bar in there me 6.1, me 7.1, daughter 7.1

I love my 7.1 but this audio SUPER VOLUME is really, really bad.

Please do something or prove this is user error. Three HMD phones 
6.1, my 7.1 and daughters 7.1. Go check it out. T.Mika

jdi000

Mikoo said:

Kimbie3030: No, just another app extra overlay. Wrong answer
____________________

For HMD:

This is HMD Nokia SW platform issue. Could be Qualcomm, Google OS Android or so, but this must be fixed. Remember I used to work at Nokia Mobile Phones RnD for 12 years. This is just not acceptable quality

I suggest you moderator contacts HMD (Nokia) Head of Audio 
and tell him to kindly to contact me.

I do not think this is an "user error". 6.1, my 7.1 and my daughters 7.1.
New phones. Or is it, help me. For HMD Head of Audio an extra:
do you notice how ##*#**# loud it sounds when you plug in the charger?
See image, same with same volume bar in there me 6.1, me 7.1, daughter 7.1

I love my 7.1 but this audio SUPER VOLUME is really, really bad.

Please do something or prove this is user error. Three HMD phones 
6.1, my 7.1 and daughters 7.1. Go check it out. T.Mika

Do not have any issues on my 7.1 or 6.1.  what exactly is the issue you are having?

pnokio

Mikoo said:

Hi HMD,

I had Nokia 6.1 and VOLUME CONTROL FOR  ringtone/notification beeps did not work in that one.
Now I have Nokia 7.1 and volume for ringtones/notifications still do not work. It does not work
on second Nokia 7.1 that is my daughter's.

Ringtone and notification volume control does not work. 

Take a look on image below. The audio mixer HMD hing or whatever goes so wrong that I must
use volume slider at 5% volume.
===> This way ringing and notifications are at "normal sound level".

HMD can you finally fix this?

I formerly worked for Nokia Mobile Phones so this one is not "an app malfunctioning" and
YES, I have factory reseted both my former Nokia 6.1 and also my brand new Nokia 7.1. 
They both have serious bug in ringtone, notifications audio volume going berserk.
===> No effect.

This is a fault in audio mixing built-in phone embedded Android OS or Qualcomm provided SW
or bad HMD audio mixer SW. Please heeeeeeeeeeeeeeeeeeeeeeelllp   


VERY IRRITATING BUG - grrrrrrr! Otherwise 7.1 is just great, I love it

Terveisin,
Mikuu

The volume control you are pointing to has nothing to do with the ring tone, or notifications. That slider is for media, music, videos, and that type of thing. The volume control for ring tones and notifications, is found in the sound settings accessed by clicking the settings gear icon at the bottom, under the volume slider contr your red pointer is pointing at.

It's not a bug, you just are looking at the wrong control.

Mikoo

@pnokio Yes, it looks like it. It is "the note icon" but have a look below.
______________________



I just did this. No youtube, no apps on background.

I opened Nokia 7.1 settings:

1. See how low ringtone "ringbell" volume is.
2. I pressed VOLUME UP physical button
3. User interface side icon pops up and shows "ringbell" BUT ACTUALLY bg window MEDIA "musicnote icon" VOLUME GOES UP. I mean: sidebar shows Ringbellicon up buy settings window bacground raises Noteicon up
4. Sonething volune control is screwed up in Nokia 6.1 and Nokia 7.1

Please please prove me this is user error 😀 .... I don't think so

HMD volume UI is screwed up maybe. Settings window and popup-physical button slidert, something

Anyone from HMD audio RnD unit to commet? Moderator just reads FAQs and manuals (sorry!)

With a 7.1 Nokia as work Phone 😐

pnokio

Mikoo said:

@pnokio Yes, it looks like it. It is "the note icon" but have a look below.
______________________



I just did this. No youtube, no apps on background.

I opened Nokia 7.1 settings:

1. See how low ringtone "ringbell" volume is.
2. I pressed VOLUME UP physical button
3. User interface side icon pops up and shows "ringbell" BUT ACTUALLY bg window MEDIA "musicnote icon" VOLUME GOES UP. I mean: sidebar shows Ringbellicon up buy settings window bacground raises Noteicon up
4. Sonething volune control is screwed up in Nokia 6.1 and Nokia 7.1

Please please prove me this is user error 😀 .... I don't think so

HMD volume UI is screwed up maybe. Settings window and popup-physical button slidert, something

Anyone from HMD audio RnD unit to commet? Moderator just reads FAQs and manuals (sorry!)

With a 7.1 Nokia as work Phone 😐

Once again, you are simply doing it wrong. The hard buttons adjust the media volume, that is it. The "ring bell" you see is simple a toggle that when touched, switches between vibrate, ring, or ringer off. To adjust the ringer volume, you use the ring volume slider, accessed by touching the gear icon, and then use your finger to adjust it. That is how it is designed. It is not a bug. 

Kimble303

pnokio said:

Once again, you are simply doing it wrong.

Yes. With Android 9 Pie things have changed. Your Vol Up and Down buttons control Media volume by default. That's normal.

https://android.gadgethacks.com/news/volume-buttons-android-9-0-pie-actually-control-media-by-default-now-0183324/