Proximity sensor does not work correctly

I am facing an issue, even after calling the screen is not getting lit, i ihought something will be blocking the proximity sensor but it is not.

Proximity sensor does not work correctly

Mr.Nair Mr.Nair
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I am facing an issue, even after calling the screen is not getting lit, i ihought something will be blocking the proximity sensor but it is not. There is nothing that cover the proximity sensor, I am facing this issue in low light condition(in a room without light)
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Comments

  • udangana udangana
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    Something may be covering the sensor, check if you have tempered glass, remove and test it
  • jdi000 jdi000
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    A glass screen protector can impact this.  What exactly is the issue you have and when.  Did you boot into safe mode and try ?
  • Tsapana Tsapana
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    I have the same issue. And many users from 4pda.ru (nokia 7.2 topic). This is very frustrating problem. I found that disabling face recognition helps a bit.
  • jdi000 jdi000
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    Tsapana said:
    I have the same issue. And many users from 4pda.ru (nokia 7.2 topic). This is very frustrating problem. I found that disabling face recognition helps a bit.
    What is the exact issue you are seeing please explain what is not working as expected?  Did you boot into safe mode and try it?  I have see apps effect the prox sensor and cause issues. Do you have a screen protector on the phone?
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