Voice issues during calls

On my wife's Nokia 5 we are experiencing severe corruption during normal phone calls.The call starts off good, then I lose all sound then when it comes back it sounds very robotic.Losing sound, then robitic then seems to cycle for the entire call.

Voice issues during calls

MikeWilliams MikeWilliams
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On my wife's Nokia 5 we are experiencing severe corruption during normal phone calls.
The call starts off good, then I lose all sound then when it comes back it sounds very robotic.
Losing sound, then robitic then seems to cycle for the entire call.

I have tried calling from upstairs (to downstairs in the house) to test the calls and sometimes all is 100% fine, but other times it's total garbage.
If this is not fixed very soon I am going to have to replace what should be a good phone with another (not Nokia) of similar quality for what I believe may have been caused by the OTA Pie update being applied to a phone, which may not have enough power to run it.
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