Live Q&A with Wesley Lee - Page 2

Hallo, i have some questions.

Live Q&A with Wesley Lee

Comments

  • madbilly madbilly
    ✭✭✭✭  / 
    Hi Wesley! :smiley:
    And thanks to @HMDLaura for organising another AMA so soon. I see that some people's questions seem to be getting bombarded with disagrees (without obvious reason), so I hope you ignore these when choosing which questions to answer.
    I'll post a few questions now in separate posts.
    Cheers :)
  • madbilly madbilly
    ✭✭✭✭  /  edited November 2019
    Hi Wesley :)
    Please can you tell us more about your scope? What exactly are you responsible for? Does "experience" include aftersales, technical support, software updates? If so, what is your impression how customer experience in these areas?
    Can you also tell us how long you've been at HMD and which team and office you're based in, who do you work with on a day to day basis?
    Thanks :)
  • madbilly madbilly
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    A useful feature which existing on Nokia phones in the past was the ability to still have alarms active if the phone is turned off. This meant there was no need to leave the phone on all night just so the the alarm was active and would wake us up in the morning for work! HMD's phone don't have this feature, can you please explain what the technical reasons for this are?
    Thanks :)
  • madbilly madbilly
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    When will HMD phones support exFAT on SD cards with capacities greater than 32GB, as required by the SD card association? https://www.sdcard.org/developers/overview/capacity/
    Thanks :)

  • madbilly madbilly
    ✭✭✭✭  /  edited November 2019
    The Android space is starting to fragment, the first signs of fractures are starting to appear, caused by the further success of Microsoft in Android apps and the USA's decision to ban Huawei from using Google Play Services etc. Why are HMD continuing with the beige, plain, unexciting Android One approach rather than provide an exciting and interesting user experience which draws on the Nokia heritage of great innovative UXs, e.g. swipe, Fastlane, Z-Launcher?
    Thanks :)
  • madbilly madbilly
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    How come HMD have still not added a dedicated action mode to the available presets in the 6.2 and 7.2? For example, the aforementioned parties as well as sports would benefit from this preset.
    Thanks :)
  • madbilly madbilly
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    Will the 7.2 and 6.2 be launched in China or will only phones made by FIH Mobile be launched there?
    Cheers :smiley:
  • madbilly madbilly
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    When will HMD finish publishing the environmental profiles for the all of the phones, e.g. 9 PureView is missing? https://www.nokia.com/phones/en_int/environmental-profiles
    In particular, use of restricted substances, which regulations were complied with (including California proposition 65), whether conflict minerals were used, charger energy rating and power consumption and how much of the phone's materials can be recycled?
    These environmental profiles do include some social impact considerations, but they don't go far enough, so it's also important to know about the use of child labour in the mining of raw materials and fair wages and treatment in the manufacturing and assembly factories - where can I find information about how HMD ensures these?
    How much consideration is given to these factors when designing a phone? What compromises do you make to the design, materials and components to reduce the socio-environmental impact beyond what is necessary to meet regulations? Are you happy with the end result or do you think HMD could have done more to reduce the impact?
    Thanks :)
  • madbilly madbilly
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    Recently we have seen an increase in the number of cases where an HMD smartphone is sent for warranty repair and no spare parts are available so the phone is replaced with a newer model.
    How long will spare parts for HMD phones be available? If these phones are available in California, how will you ensure spare parts are available for 7 years? https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=CIV&sectionNum=1793.03
    Thanks :)
  • madbilly madbilly
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    Is there any particular any difference in the glass on the back of the 7.2 vs the 8.1? Or is is basically the same glass but the 7.2 has this light frosting effect?
    Cheers :)
  • madbilly madbilly
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    The polymer composite is more rigid and stronger that basic plastics and together with internal aluminum chassis it makes a very light and rigid structure. Now in Nokia 6.2 and Nokia 7.2 we have integrated glass covers directly in to the frame, the basic structure is now very simplified having only 3 parts, glass/frame/glass. Looks great and also feels good in your hand.
    Lighter is good, but is it both lighter and stronger than a 100% aluminium frame? Or does the composite frame require more material, therefore it takes up more space in the overall volume of the phone?
    Does "simplified" structure mean the 6.2/7.2 is simpler than the 8.1 and other glass-sandwich designs? Is it easier to repair? (please tell me you use less glue than on the 9PV that JerryRigEverything classed as a fail...!).
    Cheers :)
  • madbilly madbilly
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    Miko N. said:
    Just why bigger phone size? At this moment its not possible buy small mid-range phone. I am happy with my Nokia 7.1. And why alu frame anymore? I dont understand this trend...
    Hi @Miko N.

    We listen to consumers while designing our phones – for us that is always the starting point. Consumers across many markets want a large display size as the phone is their primary medium for content consumption – they read, watch, share information via their smartphone.

    There are still many customers who want a smaller smartphone, so please listen to those customers too :)
  • madbilly madbilly
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    madbilly said:
    I don't understand the reluctance of HMD to provide mid and high-range phones with removable batteries, and the 6.2 and 7.2 continue this trend. If the battery was user-replaceable we'd be able to buy two batteries and be able to use our phones to the full, not try and run them economically in case we forget to charge them overnight. Please can you explain this strange design decision?
    Cheers
    So, as can be seen on the market not many smartphones with removable rear covers exist anymore these days. This type of structure would create limitations for the structural design and materials. Making the rear cover not removable gives as that extra strength to make the structure very solid, a true Nokia device.

    Also luckily many options of extra portable batteries exist on the market. We also have our own small portable battery the “Nokia Portable Wireless Charger”which is a great accessory to extend use time.
    I thought the trend for non-removable batteries was started by Apple to increase the revenue they get from service centres replacing batteries wasn't it ;)
    Portable battery packs are nice, but the cable is a pain and unfortunately the only HMD phones which support wireless charging are the Sirocco and 9PV.
    I appreciate the desire to make the phone solid, because all customers appreciate durability, but if you make the rear cover from glass which is more prone to breaking than a removable plastic cover then that defeats the point of making the cover fixed, doesn't it? Surely the only sensible material to make a fixed rear cover from is metal, as it won't break as easily and still adds to the strength as well as being nice to hold (in some opinions), but as you say this will reduce antenna performance, so we end up with plastic as the preferred material, in which case we might as well have a removable cover.
    I can see that there's no easy answer to this, no perfect solution. However please recognise that not everyone wants the same thing and sometimes doing things differently from your competitors might actually get you more sales from the part of the market that appreciates what you are doing, rather than fighting your competitors for a share of the market they are already entrenched in.
    Cheers :)
  • HMDLaura HMDLaura
    Staff member  / 
    Hi all

    Submissions are now closed. Thanks for all of your great questions!

    Now is your chance to vote. Take a look through the questions posted in this thread and like your favourites. This will help give us an idea of which ones you most want answered.

    See you back here on Friday 08 November at 08.00 GMT for an hour of answers!
  • HMDLaura HMDLaura
    Staff member  / 

    Hi everyone

    You were some busy bees and asked a lot of questions. We are still busy penning down answers that will be worth your time. We will now go live on Monday, Nov 11.

    Sorry for this inconvenience, but stay tuned for answers from Wesley.   

    Best regards, 
    Laura 


  • HMDLaura HMDLaura
    Staff member  / 

    Hi everyone,

    We will open up the Q&A very soon 😊. Wesley will join us live in 20 minutes for about an hour. We are a bit tight on schedule today but will try to answer as many questions as possible.

    See you soon, 
    Laura 
This discussion has been closed.