First of all, why is it for hmd global not possible to bring faster camera app updates for the flagship phone, anyway if the camera also have problems with low light and night pictures, since the phone is on the market ?
When hmd bring a new midrange phone on the market with now software features, why bring this features not at the same time to your flagship phone ? Users who paid for a flagship want always the latest features on her phones, that’s important.
Will HMD bring a “Super Zoom” and a “night” Mode for Nokia 9 ?
Is it possible to capture pictures in a higher resolution in Nokia 9, and also save it as for example 40 megapixel picture ?
Will hmd in the future already use computational photography in flagship phones, I mean the same technology like nokia 9 ?
Test HMD some older prototypes from nokia kinetic, is a development in this direction?
Test HMD new form factors for phones ?
Will HMD bring a Tablet in the near future?
Will HMD bring back colorful phones ?
Whats about the model names of the phones, we see next year still .3 phones or have new model name for the phones ?
Will HMD bring the actual processor in the next flagship phone ?
And thanks to @HMDLaura for organising another AMA so soon. I see that some people's questions seem to be getting bombarded with disagrees (without obvious reason), so I hope you ignore these when choosing which questions to answer.
Please can you tell us more about your scope? What exactly are you responsible for? Does "experience" include aftersales, technical support, software updates? If so, what is your impression how customer experience in these areas?
Can you also tell us how long you've been at HMD and which team and office you're based in, who do you work with on a day to day basis?
A useful feature which existing on Nokia phones in the past was the ability to still have alarms active if the phone is turned off. This meant there was no need to leave the phone on all night just so the the alarm was active and would wake us up in the morning for work! HMD's phone don't have this feature, can you please explain what the technical reasons for this are?
Please can HMD start providing useful detailed descriptions in the update changelogs, rather than the generic and totally unhelpful "improved system stability" and "user interface enhancements"? This would help us actually appreciate the update and understand what has changed (because otherwise the improvements are usually completely unnoticeable, especially on devices more than a few months old).
It seems to me that customer experience is usually maximised when users have choice. Therefore it seems very strange that HMD choose to make the Google Assistant button non-configurable? Is this restriction mandated by your contract with Google for Android One certification (and continual promotion of their services) or was it purely an HMD decision to remove customer choice in this way?
Apart from name the 9 PureView seems to have no association with the Lumia PureView phones. Is there some technical link you can explain? I.e. some PureView algorithms from the Lumias are used?
If not, then why not use the Lumia PureView algorithms? Advances in processing power mean that it should be trivial to achieve similar performance, and easy to achieve better. As others have pointed out, the Lumia PureView method allowed lossless zoom with a single camera. This seems like a great feature which will out-compete current solutions from your competitors, so why not use it?
When will we see a Nokia phone which uses all of the Nokia OZO Audio and Playback features, i.e. 3D, Focus, Zoom, Windscreen and Adaptive Stereo Widening? Or do you think that Oppo will succeed to do that first?
When will HMD's phones have super-sensitive touch, aka Glove Mode, like the Lumias used to? If not please
can you explain this backward step, which seems very strange for a phone
which has Nordic design roots where the weather is generally colder
than other places and therefore people tend to wear gloves more often?
What technical features in terms of image processing (as that is the
only thing I think could prevent it) does the 7.2 have which means the
ZEISS effects (swirl, modern, etc) and other camera app improvements
won't be brought to existing HMD ZEISS branded phones by way of a software upgrade?
This is an example of one of the most disappointing aspects of how HMD applies it's "just keeps getting better" mantra - you are only referring to OS version updates, but customers reasonably expect this to include HMD's apps as well, which is basically only the camera. Yet every single phone you release receives very little if any improvement to the camera app, and if there are improvements they certainly don't continue for the 2 years which HMD commits to provide software upgrades for.
The Android space is starting to fragment, the first signs of fractures
are starting to appear, caused by the further success of Microsoft in
Android apps and the USA's decision to ban Huawei from using Google
Play Services etc. Why are HMD continuing with the beige, plain, unexciting
Android One approach rather than provide an exciting
and interesting user experience which draws on the Nokia heritage of great innovative UXs, e.g. swipe, Fastlane, Z-Launcher?
When will we see an HMD phone with a xenon flash to complement the great camera? This would have given
users a great alternative to the (recently much improved) night-mode which
unfortunately requires that people at parties stay still when taking
photos whereas a xenon flash would allow us to really capture the moment
of them embarrassing themselves on the dance floor
The community have been asking for years for HMD
to release a "software recovery tool" which allows customers to recover
bricked devices (this does still sometimes happen with OTA updates
unfortunately). Please
can you tell us when HMD will release a recovery tool? If
not, please can you explain the technical reasons why this is not
possible, as so far we have not been able to work out what has prevented
HMD from providing software which will surely reduce the number of
warranty claims and demands on local Nokia care centres.
How soon can we expect to see HMD start to seek community feedback on
updates to camera app via the beta labs programme similar to how Nokia
used to do this with the Symbian and Lumia phones?
How come HMD have still not added a dedicated action mode to the
available presets in the 6.2 and 7.2? For example, the aforementioned
parties as well as sports would benefit from this preset.
What is the most efficient way we (the
community) can inform HMD of common, widespread issues and feature/breaking
bugs? What
about a dedicated bug tracker on the forum, wouldn't that be helpful?
What
involvement do ZEISS have in the development of the the phone cameras? What is their contribution?
As an imaging consultant or just providing lenses?
In particular, use of restricted substances, which regulations were
complied with (including California proposition 65), whether conflict
minerals were used, charger energy rating and power consumption and how
much of the phone's materials can be recycled?
These
environmental profiles do include some social impact considerations, but
they don't go far enough, so it's also important to know about the use
of child labour in the mining of raw materials and fair wages and
treatment in the manufacturing and assembly factories - where can I find
information about how HMD ensures these?
How much
consideration is given to these factors when designing a
phone? What compromises do you make to the design, materials and
components to reduce the socio-environmental impact beyond what is
necessary to meet regulations? Are you happy with the end result or do
you think HMD could have done more to reduce the impact?
Recently we have seen an increase in the number of cases where an
HMD smartphone is sent for warranty repair and no spare parts are
available so the phone is replaced with a newer model.
Is there any particular any difference in the glass on the back of the
7.2 vs the 8.1? Or is is basically the same glass but the 7.2 has this
light frosting effect?
The
polymer composite is more rigid and stronger that basic plastics and together
with internal aluminum chassis it makes a very light and rigid structure. Now
in Nokia 6.2 and Nokia 7.2 we have integrated glass covers directly in to the
frame, the basic structure is now very simplified having only 3 parts,
glass/frame/glass. Looks great and also feels good in your hand.
Lighter is good, but is it both lighter and stronger
than a 100% aluminium frame? Or does the composite frame require more
material, therefore it takes up more space in the overall volume of the
phone?
Does "simplified" structure mean the 6.2/7.2 is simpler
than the 8.1 and other glass-sandwich designs? Is it easier to repair?
(please tell me you use less glue than on the 9PV that
JerryRigEverything classed as a fail...!).
Just why bigger phone size? At this moment its not possible buy
small mid-range phone. I am happy with my Nokia 7.1. And why alu frame
anymore? I dont understand this trend...
We listen to consumers
while designing our phones – for us that is always the starting point.
Consumers across many markets want a large display size as the phone is their
primary medium for content consumption – they read, watch, share information
via their smartphone.
There are still many customers who want a smaller smartphone, so please listen to those customers too
I don't understand the reluctance of HMD to provide mid and
high-range phones with removable batteries, and the 6.2 and 7.2 continue
this trend. If the battery was user-replaceable we'd be able to buy two
batteries and be able to use our phones to the full, not try and run
them economically in case we forget to charge them overnight. Please can
you explain this strange design decision?
Cheers
So, as can be seen on the market not many smartphones with removable rear
covers exist anymore these days. This type of structure would create
limitations for the structural design and materials. Making the rear cover
not removable gives as that extra strength to make the structure very solid, a
true Nokia device.
Also luckily many options of extra portable
batteries exist on the market. We also have our own small portable battery the
“Nokia Portable Wireless Charger”which is a great accessory to extend use time.
I thought the trend for non-removable batteries was
started by Apple to increase the revenue they get from service centres
replacing batteries wasn't it
Portable battery packs are nice, but the cable is a pain and
unfortunately the only HMD phones which support wireless charging are
the Sirocco and 9PV.
I appreciate the desire to make the phone
solid, because all customers appreciate durability, but if you make the
rear cover from glass which is more prone to breaking than a removable
plastic cover then that defeats the point of making the cover fixed,
doesn't it? Surely the only sensible material to make a fixed rear cover
from is metal, as it won't break as easily and still adds to the
strength as well as being nice to hold (in some opinions), but as you
say this will reduce antenna performance, so we end up with plastic as
the preferred material, in which case we might as well have a removable
cover.
I can see that there's no easy answer to this, no
perfect solution. However please recognise that not everyone wants the
same thing and sometimes doing things differently from your competitors
might actually get you more sales from the part of the market that
appreciates what you are doing, rather than fighting your competitors
for a share of the market they are already entrenched in.
Submissions are now
closed. Thanks for all of your great questions!
Now is your chance to
vote. Take a look through the questions posted in this thread and like your
favourites. This will help give us an idea of which ones you most want
answered.
See you back here on Friday 08 November at 08.00 GMT for an hour of
answers!
You were some
busy bees and asked a lot of questions. We are still busy penning down answers
that will be worth your time. We will now go live on Monday, Nov 11.
Sorry for this
inconvenience, but stay tuned for answers from Wesley.
We will open up the Q&A
very soon 😊. Wesley will join us live in 20 minutes for about an hour.
We are a bit tight on schedule today but will try to answer as many questions
as possible.
Comments
First of all, why is it for hmd global not possible to bring faster camera app updates for the flagship phone, anyway if the camera also have problems with low light and night pictures, since the phone is on the market ?
When hmd bring a new midrange phone on the market with now software features, why bring this features not at the same time to your flagship phone ?
Users who paid for a flagship want always the latest features on her phones, that’s important.
Will HMD bring a “Super Zoom” and a “night” Mode for Nokia 9 ?
Is it possible to capture pictures in a higher resolution in Nokia 9, and also save it as for example 40 megapixel picture ?
Will hmd in the future already use computational photography in flagship phones, I mean the same technology like nokia 9 ?
Test HMD some older prototypes from nokia kinetic, is a development in this direction?
Test HMD new form factors for phones ?
Will HMD bring a Tablet in the near future?
Will HMD bring back colorful phones ?
Whats about the model names of the phones, we see next year still .3 phones or have new model name for the phones ?
Will HMD bring the actual processor in the next flagship phone ?
best regards
Submissions are now closed. Thanks for all of your great questions!
Now is your chance to vote. Take a look through the questions posted in this thread and like your favourites. This will help give us an idea of which ones you most want answered.
See you back here on Friday 08 November at 08.00 GMT for an hour of answers!Hi everyone
You were some busy bees and asked a lot of questions. We are still busy penning down answers that will be worth your time. We will now go live on Monday, Nov 11.
Sorry for this inconvenience, but stay tuned for answers from Wesley.
Best regards,
Laura
Hi everyone,
We will open up the Q&A very soon 😊. Wesley will join us live in 20 minutes for about an hour. We are a bit tight on schedule today but will try to answer as many questions as possible.See you soon,
Laura