Troubles with camera and video camera

 Hi, I experience some troubles with my Nokia 8 camera. There are "waves" on the screen in colour and colour+monochrome, but not in monochrome mode.

Troubles with camera and video camera

Franck Franck
 /  edited August 4

 Hi,


I experience some troubles with my Nokia 8 camera. There are "waves" on the screen in colour and colour+monochrome, but not in monochrome mode. I'll try to paste a picture to illustrate the problem.


I bought my Nokia 8 through eBay. My phone had been bought in Hong Kong and sent from the United Kingdom. I do not know how to use the warranty. Does anyone had a similar problem or experienced something like this?


Thanks

Comments

  • Dheeraj Dheeraj
    ✭✭✭  /  edited August 4
    Warranty is applicable only in the country of sale. And Im not sure about the wave issue, i think the camera module is damaged. You may have to get it replaced.
  • dronkarp dronkarp
     /  edited August 4
    Is there some kind of waves and you're camera can't get a focus?
  • DrWig DrWig
     /  edited August 4

    Is it this issue?


    https://photos.app.goo.gl/kWd9YwuvasQAY4s5A


    Shaking the phone stops it.  Nokia have refused to repair this issue.....

  • dronkarp dronkarp
     /  edited August 4

    It`s not a hardware problem. I and other guys at Russian forum have this problem. I got this "Blurnes" after I installed Pro camera from nokia 7 (back in february) after deleting it all goes back to normal. But now it`s permament since Nokia update our apk and firmware and there is no turning back now as far as i know. We can only wait until Nokia fix it.

  • Franck Franck
     /  edited August 4

     Thanks guys.


    Yes, shaking the phone or just turn it on itself stop the "waves" but just for a moment. The weird thing is that I did not install no other camera app except Instagram, if we consider it as such.


    Thanks Dronkarp for your answer. It's incredible that this problem in not taken in consideration if we are a number of customers with that problem after a firmware update...


    Just below, the picture I took with the waves problem.


    image

  • DrWig DrWig
     /  edited August 4
    Thanks, that's good to know.

    Cheers

    Drwig
  • user389 user389
    ✭✭✭  /  edited August 6

    The camera must not behave like that.

    To me, the waves and the buzzing audio in the video posted earlier suggests a mechanical defect.
    A warranty claim or a consumer rights claim must be made without delay so the phone can be repaired or replaced.


    It does not matter if others on the Internet got a similar issue, and it does not matter if they convinced themselves to wait for some magic update to correct the issue.
    The camera must not behave like that.


    --
    Hans

  • dronkarp dronkarp
     /  edited August 4

    I don`t think waranty will do something.

    I already had problems with my phone (half of screen died).

    After waranty check (for a week and a half) they changed screen module and for some reason a battery but didn`t change camera module.

    Dunno you can try to make a waranty claim but i think they won`t accept it.

  • sergio sergio
     /  edited August 7
    I have the same issue: Autofocus goes crazy and the lenses moves quickly again ad again, making noise and vibrations that ends up with waves in the image and noise in the audio.
    I sent it to repair in warranty the past week, and I'll receive it next Monday. I'll tell you what they do and if it got fixed or not.
  • Sutiawan Sutiawan
     /  edited August 4
    My Nokia 8 is too . Camera waving and blur.. its happen this morning . How ???
  • Sutiawan Sutiawan
     / 
    Did you phone is fixed Mr Franck ?
  • Franck Franck
     / 

    Hey @Sutiawan. Always not, I didn't get any answer from the seller of the smartphone. I am not a lucky guy on this case. I will try again today.


    Hi @Sergio! Great that you succeedeed! I hope your device will work well.

  • sergio sergio
     /  edited August 8

    Solved!

    I've just received my Nokia 8 from the Repair Service, and the camera just works fine.

    All the process was smooth:

    * I'm in Spain, so as an EU customer I have 2 years of warranty (including battery in this case, because it is not removable).

    * After talking with Customer Service through the Support app included, the redicected me to the https://nokia.ebuilder.com/es_ES/repair site.

    * I filled it, and sent my phone following their instructions.

    * In about 2 weeks (13 days) I have my phone repared, with a continous tracking system (both DHL and Nokia's ebuilder section).


    The've changed some physical pieces (both lenses) among other things (like the screen, It had a bright at the bottom).


    So I encourage you to repair your phones with the oficial service:

    * Your phone must work as expected. As simple as that.

    * The customer & repair service worked as expected, without any issue.

  • Franck Franck
     / 

     Hi @Sergio. I will contact again the Nokia customer service in order to ask for a repair an other time so 路‍♂️

    Thank you :)

  • Sutiawan Sutiawan
     / 
    This problem intermitten in my phone.. Now the camera Ok and fine.. yesterday is waving.. heheh... I waiting wave again for go to carecentre..
  • dronkarp dronkarp
     / 

    That`s great to hear!

    Although it`s weird that when I send my phone to waranty they didn`t changed it.

    And talking about coincidences I really thinked that this is a software problem because few of my friends got the same issue in the same time.

    Sorry for this misconception.

  • MarcusJT MarcusJT
     / 

    I'm experiencing this issue, only started happening in the last week, if it gets much worse I'll send it in for repair.


    I've only had the phone for a few months and also suffered the bootloop (and thus factory reset) after installing the Camera Pro update, so I'm really not impressed with my experience of owning this phone.

  • DrWig DrWig
     / 
    Thanks @Sergio

    Nokia have explicitly refused to repair my phone once they received it in the Hungary repair centre. I'll take a look at the reasons when I receive it back. I did even send them a video of the camera issue, but still no joy....

    Cheers
    DrWig
  • user389 user389
    ✭✭✭  / 
    Did you try the point of sale instead?
    - In the EU all defect claims must be handled by the store (my business is with the store, not the manufacturer). A manufacturer may only legally offer warranty and repairs directly to consumers, if the terms is better than the basic EU consumer protection laws. - Other countries and areas have other laws and regulations.
    -- Hans
  • Franck Franck
     / 

     Hi Hans, the main problem is that I bought my device on eBay. I try to reach the seller, but as usual in theses cases, the seller takes his time to answer. :/

  • LennartB LennartB
    ✭✭✭  / 

    Try to install GCAM : https://www.celsoazevedo.com/files/android/google-camera/

    I suggest Arnova's version.

    If it's fine in that app then it's clearly a software issue.

    For what it's worth i haven't experienced this exact issue in the Pro Cam app.

  • ı have the same issue, Camera has intermittent water wave effect on still photos and video recording. Very annoying. I can send video samples.
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