Nokia 7.2 won't open jpg, MP3, MP4 files

BaileyATL · December 2019

Having same problem. Camera takes pics, can't view after. Grey placemarkers for files and error msg can't open files.

If I do a factory reset will my photos stored in internal memory and SD card all be lost?

hfl · January 2020

Have the same problem.

It looks like I can't open New Year's photos. Does anyone have a solution?

elmira elmira · January 2020

I can't open camera photo and mp3 and mp4 file in my nokia7.2 its very bad

BaileyATL · January 2020

A factory reset loses all internal photos, but should not erase any saved on external sd card.

Took 1000 pics in Vietnam Cambodia Thailand. Lost them all.

RETURNED THE NOKIA 7.2.

From what I'd read on different bulletin boards nokia knows about this and has not responded to this issue some people are saying when android 10 comes out it would be fixed but if you're still able to return the phone, cut your losses and return it now.

I bought the phone specifically for the camera. Too bad there are additional serious issues.

yorkie · January 2020

i just purchased the nokia 7.2

can seem to add mp3 ringtones . i add then set them as ringtone then they just stop working .

i have factory reset doesn't work . returned the phone thinking it was faulty got a replacement and still the same , does anyone know how to fix this issue or when it will be fixed

many thanks

Frazer · January 2020

Set as sd card as portable

yorkie · January 2020

https://community.phones.nokia.com/discussion/comment/143927#Comment_143927

i think that has sorted it . will see how it goes

thank you for your help .

just baffling why you cant have it as internal storage like on the nokia 5 i had running the same android 9

nprwaran · August 2020

I can't open camera photo and dowloaded mp3 and mp4 file in my new nokia 7.2. "Cannot open file" is the message displayed on the screen. Someone guide me how to get rid of this problem.

Nicole Stewart · September 2020

Same problem and I have a sd card but my camera won't allow me to set it as storage like the user guide suggests. It not even an option.

Kymbo · December 2020

Has anyone found a solution to not being able to access your photos just after you have taken them. The only way I can look at them is if I immediately send that photo onto someone. Help!!