Nokia 7 plus screen freeze very frequently

I'm facing this issue since android pie update. It's very disappointment while working. The customer support is useless one. I've never seen like that.

Nokia 7 plus screen freeze very frequently

MahiCharm MahiCharm
✭✭  /  edited December 2019

I'm facing this issue since android pie update. It's very disappointment while working. The customer support is useless one. I've never seen like that. I'm very frustrated of nokia(HMD global) services. Any one clarify this issue(software issue or hardware issue)?

Comments

  • Nabeeh Nabeeh
    ✭✭  / 

    I face the same issue ,the touch screen freeze when the phone on the table, I have to carry the phone up to get work

  • Elot Elot
    ✭✭  / 

    It is depending on the type of freeze you get.

    If your complete screen gets inresponsive, then i do not have the solution, although i have seen people telling they got it working normally, so do a search here or on the XDA forums.

    If only the bottom part (menu/arrow buttons) get unresponsive, there is a workaround.

    Activate the option (in Display settings) Tap to enable.

    This in fact keeps the screen active and the problem is gone. But it has no effect on the battery.

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