This title may seem like clickbait(original title was DO NO BUY Nokia 8.1, but it seems Nokia forum admins didn't like it, so they changed it), but it's not. It's just my experience with the current Nokia, not the old Nokia which was miles better at everything.
So... I bought my Nokia 8.1 in August 2019. Everything worked perfectly.... In November, I was happy to receive the Android 10 update, but the happiness did not last long... Shortly after the Android 10 update, I began having what I thought were freeze issues. Of course, I attributed the issues to the Android 10 update, thinking that this initial update was bound to have some minor issues... I waited for the next update, and when I got it, I hoped that it would end all these issues I've had. Little did I know... I figured out that the freezing issues were not actually freeze issues (by freezing phone I understand a phone that has it's CPU or GPU floored so it can't do anything else at some point). I saw that while the phone appeared frozen, you could use the fingerprint sensor to slide down the notifications area (you can clearly see that in the videos I'll attach).
So I talked to a Nokia Care rep, who said I should send the phone to service, which I did. I described the issue in all the possible detail, especially since I found that many others had this issue, even since Android 9. Those people also posted on this community page, you can find their posts if you search freezes randomly. So the service received the phone, replaced the charging port for some reason(not needed btw, not the reason I sent it to service in the first place) and returned the phone to me.
Once I got the phone back, I set it up and to my surprise, the issue re-appeared within 10 minutes of me booting the phone. The phone wasn't even set up when the issue re-appeared.
I thought I was going to go nuts when I saw that, but decided to keep my calm and contact Nokia Care again. I told them I was having the same issue, and they said to send it to service AGAIN. At this point I kinda lost my temper and asked why I should do that? They weren't able to repair it the first time, so what would I expect from them this time? I asked for a refund, but they said that is not possible.
So I did the only thing I could do, I sent the phone to Nokia Care again, in January, because there was no point sending it during the holidays. And from here on, it all goes downhill... I got it back from the service in a week with a NF service code, which means NO FAULT. They could not find the fault with the phone. I asked more Nokia Care reps what am I supposed to do now? You can guess the answer: Send it back to service. At this point I was thinking this cannot be real, this is a bad dream... I went to the store I bought the phone with, and the freeze issue occured while the sales rep was looking at the phone, but he said that since the phone is in warranty, and it's already been serviced by Nokia twice, I should just send it to Nokia Care again. The worst part is, that now, after the phone's second trip to the service, I am getting even more issues, not just the one with the frozen touchscreen. Now I get problems with launching the camera, as well as losing network signal frequently. I'll attach the videos to this post.
So, to conclude this post, please save your money and get yourself another brand of phone. Nokia is not what it's used to be. These guys just piggyback on the glory of the former Nokia, but are nothing like those guys.
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