[Merged]Nokia 7.2 shutdown during charging

Anyone here using Nokia 7.2 have this issue? When you charge your phone, it will shutdown automatically.

[Merged]Nokia 7.2 shutdown during charging

weijoon88 weijoon88
✭✭  /  edited February 10

Anyone here using Nokia 7.2 have this issue?

When you charge your phone, it will shutdown automatically.

I have 2 units of Nokia 7.2 with me, both having same issue. Using Nokia original charger and cable.

I observe this abnormality after the second January update.


有誰和我一樣嗎?Nokia 7.2充電時會自動關機。

我手上有兩台Nokia 7.2,都出現這個問題。

充電器和充電線都是Nokia原廠的。

如果觀察沒錯,這是在第二個一月更新後才出現的問題…

Comments

  • Henk Manders Henk Manders
    ✭✭  / 

    Why does my Nokia 7.2 during charging goes off when it is full during the night?

  • FTBK FTBK
    ✭✭✭  / 

    Maybe it is some sort of protection? (For example thermal or overcharging protection)

  • DIMICH666 DIMICH666
    ✭✭  / 

    I've noticed that if you leave charging phone in airplane mode, it won't switch off

  • leoPZ leoPZ
    ✭✭  / 

    Yeah, same happens to me. Not always, though. Nokia! -fix it.

    I rely on it for the morning alarm.

  • adbenj adbenj
    ✭✭  / 

    Mine restarts – I've had to stop charging it over night so I can unplug it as soon as it hits 100%. I've also noticed the charging icon never changes to indicate charging is complete, although maybe this is expected behaviour.

  • Jocke.Sve Jocke.Sve
    ✭✭✭  / 

    After exchange of 'mainboard' my phone seems to be stable... 🤞

    Battery life/capacity are unchanged but phone feels a bit snappier (running v1.400)

  • weijoon88 weijoon88
    ✭✭  / 

    I have same issue with both of my Nokia 7.2. It seems like the issue start after the second January update for Nokia 7.2.


    Hopefully is a software bug, not a hardware issue.


    Phone shutdown when reaching full charge. Usually around 94-98%

  • weijoon88 weijoon88
    ✭✭  /  edited February 5

    Phone shutdown when reaching full charge. Usually around 94-98%

    Hope it's a software bug, not a hardware issue.

  • DIMICH666 DIMICH666
    ✭✭  / 

    I've noticed that if phone is in airplane mode it will not switch off when charging

  • singhnsk singhnsk
    Super User  / 

    I charged my phone overnight yesternight and nothing bad happened. It was still working fine in the morning. I was connected to WiFi. I'll try with mobile data tonight :)

  • Jocke.Sve Jocke.Sve
    ✭✭✭  / 

    @DIMICH666 & @singhnsk

    That might solve the symptom but not the real root cause.

    I am not entirely convinced that it depends (only) on the software.

  • weijoon88 weijoon88
    ✭✭  / 

    I turned off adaptive battery for both phone, so far manage to charge to 100% without restart. Will observe again...

  • DeMotte DeMotte
    ✭✭  / 

    I'm having the same issue.. not every night .. maybe once a week.. just powers down at night. I too used to use it for my alarm.. now I use my work phone for my alarm. I really want my work phone off late at night. Help Nokia

  • RickFer RickFer
    ✭✭  / 

    Hi,

    My new (three weeks) Nokia 7.2 has for at least four times shut itself down while on stand by mode and the battery is around 20%. I don't understand why.

    The result is me believing that the phone is on (20% battery should last a couple of hours at least, on stand by) and people trying to contact me only to find that the phone is off.

    To make things stranger still, the phone does not do that if I'm using it (sometimes even playing a game, something that is always battery intensive) and the battery runs under 20% or even 10% -- never had it shut down at 0% battery so far.

    Apparently ir only shuts itself down while on stand by mode with low bat...

    Any ideas, anyone?

    Thanks in advance.

  • derniwi derniwi
    ✭✭  / 

    Charge your phone to 100% and let it run until it turns off because of the batterie is empty. Repeat this two or three times so it should calibrate the electronic for the state of charge of the batterie. Do not charge between. I did this with my old iPhone which does not fix the bad battery but made the procentage display more reliable.

  • MADHAWA88 MADHAWA88
    ✭✭  / 

    I am also facing the same issue. My phone shuts down occasionally while in the charger. It is really annoying as I am using the phone as my alarm clock also and this problem has led to miss alarm several times. So bad.

  • adbenj adbenj
    ✭✭  / 

    My phone has now started rebooting even when it's not charging.

  • weijoon88 weijoon88
    ✭✭  / 

    Yesterday have two shutdown without charging...

    One is after full charged and unplugged after my dinner (around 8pm).

    Boot up the phone and the battery indicator shows 98 percent.

    Second shutdown is during my sleep, wake up and found out phone shutdown.

    Boot up again and battery shows 93 percent.

  • weijoon88 weijoon88
    ✭✭  / 

    Another shutdown happened last night. Phone not charging and put a side. Sad...

  • Jocke.Sve Jocke.Sve
    ✭✭✭  /  edited February 21

    Well.... That might solve Your issues for good.

    No shutdowns since mine got a new mainboard.

    If it was software only should almost everyt phone shutdown during charge...

  • weijoon88 weijoon88
    ✭✭  / 

    Thanks for your advice, will check it out with the service center here!

  • my phone also shut down between 7:30 and 8 am this morning. not charging at the time. has shut down a few times whilst charging previously.

  • Jocke.Sve Jocke.Sve
    ✭✭✭  / 

    See answer(s) above Your question.

    Most likely it's a combo of HW glitch and software.

    As if it was SW dependent only should (close to) all 7.2 be affected of same misbehavior.

    There might be a fix/workaround in the upcoming Q release but I wouldn't hold my breath....

  • Ramses-Aiko Ramses-Aiko
    ✭✭  / 

    Ik have the same issue, after update januari.

    Ik use the phone as alarm in the morning.

    Ik hope that the problem is in the software and nog hardware.

  • Ramses-Aiko Ramses-Aiko
    ✭✭  / 

    When i charg the Nokia 7.2 it go out on 94% en I must start the phone again!

    I had this before android 10 .

    What can I do to solved the problem?

  • Lazysince1995 Lazysince1995
    Super User  / 

    I think its software bug. Kindly take backup data from phone and try factory resetting phone.

    Is this problem present after android 10 update?

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