Up to a maximum of 6 months after the warranty has end.

Aliens Orbo

HMD, as goodwill to consumers, offers a one-time, free-of-cost repair of select Nokia devices identified to have charging section issues. 

 

The free-of-cost repair is applicable to the following sales models only. A device whose 12-months warranty has recently ended is eligible for the free-of-cost repair, up to a maximum of 6 months after the warranty has lapsed.  

 

▪ Nokia 5.1 Plus

▪ Nokia 6.1 Plus

▪ Nokia 7.1

▪ Nokia 8.1 

Aliens Orbo

No, only for USB , charging issue.

SirFaceFone

Source?

user1534853518583

In warranty period time when I give 1550 for repair of the usb at nokia care Sambalpur Orissa

gauri chaudhary

I have also got charging issue and my warranty is over it will get repairs at free of cost or not....

pan9044

pan9044

Is customer care aware of this??

Ashish Hunkeri

Finally. Really great news.

gopalban111

I paid 1600+ Rupees amount to change charging port of my nokia 6.1plus which was under warranty. Will I get my money refund.

user1534947117638

I already repaire and paid rupees 1100 last month on my nokia 6.1 plus charging port. which is 4 months after the 1 year warranty, will i get my money back according to your's extended 6 months repair period.

Edwin Kariuki

I am in Kenya and I have the same ploblem ,where can I get the services

Kinnu

https://community.phones.nokia.com/discussion/56295/up-to-a-maximum-of-6-months-after-the-warranty-has-end

Kinnu

https://community.phones.nokia.com/discussion/56295/up-to-a-maximum-of-6-months-after-the-warranty-has-end

My USB portal is in bad condition for the last 3 months and the warranty ended in December also the earphones has stopped working.

KSUNIL_31718

Already I paid 2600/- for usb replacement at Secunderabad,hyd service point.. please recommend to reverse it..it's not good to collet that much of amount..want to more details contact me plz 9949631241

pan9044

https://community.phones.nokia.com/discussion/comment/150958#Comment_150958

Screenshot_20200214-095146.png

user1535539658150

https://community.phones.nokia.com/discussion/56295/up-to-a-maximum-of-6-months-after-the-warranty-has-end

Pasupathi

@Aliens Orbo- Is Nokia care centers aware of this? I am using Nokia 6.1 Plus and having Charging port issue long .My Warranty Expired on 31-Aug-2019. Can you advice to get it resolve this issue.

user1526555333926

@Aliens Orbo i also got the same reply form your customer care executive in the chat as Mr. @pan9044 got . there are not aware of this new.

[email protected]

Hopefully response of being a Nokia users

Tero Arvonen

Well, my 7.1 had usb issue and they confirmed it. When I sent the phone to repair. They refused to fix it because screen had a scratch. They asked me to pay 189€ for new screen. I refused and got the phone back.

Little crazy situation...

Amalunni

How we can confirm the news is true or not?

jaws

Wow. they didn't even pay to fix this when my phone WAS under warranty. broke after 3 months. Had it repaired elsewhere and it broke again after 3 months. I threw the piece of trash away and will never buy another nokia product again ever. It should not have taken them 2 years to figure out if they sell trash phones for 300+ dollars and then **** their customers around that their brand will be viewed as absolute garbage for the rest of its existence.

user1540556697189

Sir already my Nokia 5.1 plus mobile face this issue but your authorised service centre not solve my problem in Tirunelveli. First give spare parts to your authorised service centre please.

RaghuKoppar123

Hi, I am from Bangalore, Karnataka, India.

Seems offer is there.. attached screenshot of chat. I will update here once I speak to customer care executive.

Screenshot_20200215-153345.png

O.Olulana

How can I benefit from this? My Nokia 7.1 has this charging issue and I bought it less than 6 months or so. I bought it in Ajah, Lagos.

Ashish Hunkeri

Finally. Really great news.

Nokiafan7

Hi Nokia Team , I am a German customer and i bought on Nov 4, 2018, my Nokia 6.1 Plus (TA-1103) from the dealer via eBay.

Unfortunately, the smartphone neither loads with the Original power supply. I also try it with other compatible power supplies. here is a video that showst the issue:

https://youtu.be/Co5UUBCJ7Mo

Other customers also reported the problem with the USB port.

After i contact Nokia Germany and tell them my problem, I get the feedback from Nokia Support that the device was produced for Taiwan and therefore the cell phone cannot be sent to an official workshop. Unfortunately, the dealer is not listed on eBay either.

I look forward to hearing from you

Subhash G

Is there any update regarding this???

Screenshot_20200217-004601.png

Have Nokia support has called you back as they said so while text conversation or any one visited care centres on this issue... Pls comment over here...

madbilly

Hi @Aliens Orbo,

1. Where did you get this information from? Can you give us a reference?
2. Do you work for HMD? If not then please change your profile picture as I think it is confusing people 🤔

@HMDLaura, @Franziska, @dipankar paul and @IndiaFan please confirm if the first post in this thread is correct.

Thanks 🙂

b00g1e

Try this maybe? https://nokia.ebuilder.com/en_US/repair