Call is muted

Hi Does anyone have aproblem when on a call the person I called cant hear me as if teh mute button has been accidently turned on.

Call is muted

Samrand Samrand
✭✭  /  edited February 2020

Hi

Does anyone have aproblem when on a call the person I called cant hear me as if teh mute button has been accidently turned on.

Comments

  • singhnsk singhnsk
    Super User  / 

    I havn't faced such an issue on my Nokia 7.2. That said, maybe your screen isn't turning off and you're getting some taps registered by your ear.

    Do you see the "Mute" enabled on the in-call screen? If not, it should be more related to your network provider than the phone.

    This can also happen when phone tries to switch between networks, which is mostly seen when you're on a 4G network and your operator + the phone do not support VoLTE. In the absence of VoLTE, the phone needs to downgrade to a 3G/2G connection to transmit voice packets as 4G does not support voice. This change in network can sometimes cause the voice from either end to not get transmitted.

    I used to face such a thing on my Nokia 7 (not the 7.2) when Idea did not have VoLTE and their 3G network was weak.

  • Yes, I have faced this issue

  • hristodr hristodr
    ✭✭  / 

    The sensor is not working good and enables the screen while you talk. Then you press the mute button with the ear. My fix is to press the menu button and lock the screen with the power button when in a call so i cant press the mute button with my ear every time....

  • Is there any fix or setting issued by nokia

  • Same here, I am also facing this issue. This is due to wrong arrangement of mute button.

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