Has ANYONE found a way to get Nokia to replace\refund defective phones?

My Nokia 7.1 has had problems with phone calls since it was new in March 2019.

Has ANYONE found a way to get Nokia to replace\refund defective phones?

Ted4142 Ted4142
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My Nokia 7.1 has had problems with phone calls since it was new in March 2019. Frequently, intermittently and randomly, the other party cannot understand me due to my words dropping out. This happens with speakerphone and not speakerphone. Also, sometimes when I make a call, the ringing sound and person answering sounds like a greatly speeded up chipmonk and I cannot understand anything they say. Sometimes, switching to speakerphone and back when still ringing fixes that problem but there is still the other issue.

Customer service has been no help as they just repeat themselves and make replies that have little to do with the topic of the conversation. I even sent it in for exam\repairs but they returned the same phone saying no problems found. I would take this to small claims court in New Jersey but I don't see that HMD Global has a presence in my state. Does anyone know differently? Any presence may be enough to be able to file a claim against them. Any good executive contact numbers?

I've seen many similar problems reported on the 7.1 and 6.1 except for my chipmonk issue. I've tried everything suggested but nothing works. Seems to be in the hardware or firmware.


Thanks!

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