I can confirm that ever since April SR was installed, either that or some other coincidence has caused network reception to be extremely poor.
I can confirm that ever since April SR was installed, either that or some other coincidence has caused network reception to be extremely poor. Earlier I was able to take calls for 1-2 hrs continuously without drops. Now it has become horrible, with network disappearing sometimes, and in 1 hr call, it will drop atleast 4-5 times. Clearing caches of carrier services and all didn't help either.
So already the sound bug stops me from using my company app for conference calls over a data network, now I am bothered by frequent drops on dialled calls. The user experience is getting from bad to worse. 🙄
They are afraid of doing a AOSP rebase... xD
@AniketThakur What happened to maintenance update?
Are all bugs fixed?
Nope , all bugs aren't fixed. Just sound issues. I don't why they are not releasing the MR
Sound issues?? As in what? Could you tell?
Damn guys, just do the freaking AOSP rebase already...
Yes, it's going to hurt and take some time but this is getting ridiculous...
What does AOSP rebase may change?
What benifits exactly it has?
I suspect that they are running around in circles trying to fix, or working around, something that probably was already fixed. Also, if not mistaken, a few posts back someone mentioned that there were some upstream driver/firmware fixes done by Qualcomm and those haven't been included yet.
Remember guys, this is supposed to be a Android One phone. The only think that they should do is to grab the AOSP code, add the drivers and Google Services.
Let me share my thoughts. Wikipedia Nokia 7 Plus page tells that the launch date was March 2018.
We're now in May 2020......has Nokia 7 Plus reached the end of support for Maintenance Release? For sure we'll have one more year of security patches.
But we've got high chances that the phone will stay unpatched with a bugged Android 10 image.
I'ts clear that a new build with an AOSP update-rebase would have required a lot less than 6 months.
Btw they introduced some major bugs during the support phase...they should at least be clear and release one more MR SOON.
Someone stated that the audio crackling bug that some of us are experiencing with the main speaker (for example during a WhatsApp audio message) is due to the fact that they used a bugged code base coming from AOSP. That bug has been patched since a few months on the AOSP code base...so the effort to have a new build with this bug patched it's quite reduced (at least this bug is not directly produced by Nokia engineers themselves).
Just an opinion-©um-observation.
TWEETS THAT ARE ABOUT COMPLAINS/ BAD CUSTOMER EXPERIENCE ARE NOT AT ALL ENTERTAINED BY MR. JUHO or any other HMD official. I have tried and tested this, for past 1.5 years.
If you tweet about any issue linked with the devices that are generally due to errors (intentional or not interested kind of, may be) of Nokia HMD, they will be addressed solely by Official Nokia Mobile twitter handle (with an automated kind of tweet about a link for connecting to customer care, DM the details, or visit nearest service center, even when they clearly know the issue is because they were lazy enough to fix it). So there is no point trying to influence them.
Ya, if you want to get noticed... TRY PRAISING THE BRAND, AND IF POSSIBLE, ENCRYPT THE ISSUE WITHIN THE PRAISE ITSELF.
However, they have been spreading lies (or misinformation may be) to disguise users, since 7 May 2018, about giving Face Unlock on Nokia 7 Plus via OTA Update, which has still not been given and will never be given (they tweeted about this around 100 times to different users).
Nokia Global Tweet: https://twitter.com/NokiaMobile/status/1012642627878047745
Nokia India Tweet: https://twitter.com/NokiamobileIN/status/993380988750389248
PS: I don't hate Nokia, and probably that's why I again chose Nokia after 6 years of being a Samsung user, by buying a Nokia 7 Plus (even when the shop owner, a friend, suggested me to buy Samsung). But there is surely a limit to patience. We are not tech reviewers who change mobiles in a few months. A general user switch his phone after using it at least for 2 years... In that duration, they do expect a better functioning of their device.
A few days back, I tweeted about certain issues that were left unresolved since the release of Android 10 on Nokia 7 Plus (tagged Mr.Juho and other India officials too). I was contacted by Nokia India team via DM, asking for contact details. I had a good half-an-hour conversation with the representative talking about the issues (audio bug, default settings change after restart bug, and a few others). They listened. Asked for a video recordings of same and get them emailed. I sent. Received a call back after 3 days asking me to do a factory reset as a solution to the issues (which I already did long ago, even before they asked me to do). This clearly shows they actually don't care at all.
P.P.S.: Criticism is extremely necessary. I see a few people who never criticize on Twitter/ Instagram, and always praise the brand, have been rewarded by being followed by top Nokia officials. Their praises overshadow the issues faced by other customers, and portray as if everything is just "Perfect". For any brand to grow, being a fanboy is extremely dangerous. A constructive criticism of things that are actually not right, is needed. Praise where it is worthy to praise. Criticize where is the necessary to criticize.
Agreed...I done lots of lots of tweets about it and I never got real answers to my questions. I said many times...
HMD global is ignoring us.
I don’t know what happened after April patch ,I need to restart every times to charge my phone without restart it didn’t charge. I am trying to contact my nearest service centre last 3 days but there contact number is always switchoff. So I need to buy new smartphone !
F#ck you HMD ! 💩
The reason i bought this brand and this phone is the reason I'll leave this brand!
The software management.
This phone is soooo good on paper. It really had no competition in this price range.
I just can't belive his Nokia has just ruined the experience.
Shows how hard it is to make a good phone.
It's not hard to make a good phone but is very easy to f**k-up a reasonable one.
What happened with the 7 Plus was simply a s**t*y management job. The only thing that you had to do was to grab the AOSP code, maintain it up to date and strap the Google Apps to it. That's it.
People who buy Android One phones do, and if they don't they're doing it wrong, only care about one thing, Software Updates.
I don't care about a fancy camera app with tons of features, face unlock without the proper hardware is just stupid and then there was that Evenwell thing was just a shitshow. If I want anything else other than up to date software I have all the manufactures to choose from.
Couple that with them having a ****-ton of models, most of them with no justifiable differences, and you get to todays situation.
And, let's be honest, Nokia isn't the only one at fault here. Google is also to blame for not enforcing an up-to-date code base and we'll be the next ones if we buy another device from Nokia expecting them to go by the Android One philosophy.
For me this was the first, and last, Nokia branded device I'll own...
I'm confused, is the sound supposed to be fixed or not? Because I still can't make calls on my phone because of a crackly mic and sound. I can record video just fine and it sounds great.
To think of the praise this phone was getting when it was launched. So many websites praising it, and also a LOT of YouTube reviews saying how good it was.
I've been looking at new phones but was really hoping for a fix for this, but it has been an age now.
Ya true...until and unless they have a good developer team they wouldnt have broken up with FIH too...and whatever it may be...all the Android 10 releases for the remaining devices are being done in a timely manner...they arent delayed much...so instead of releasing just a buggy update for 7 Plus they shud have delayed it by half a month or a month and then release a bug free update...its a headache for both them and us when its all buggy...
Well anyways...i feel this is the 2nd last MR that we are going to get...one or max two more MRs maybe after this...and this phone is done for...
All the youtubers and all those praising this phone did a good job of marketing for HMD...Coz the reason people buy Android One phones for software...and thats the sh*ttiest part about this phone now😂😂😂😂😂
Believe it or not....they're reading....they're silent for some marketing reasons (maybe it's their policy not to comment technical issues in first person)...but I'm sure they are reading.
And they're worried....ignoring a negative mood for a long time is a good chance to ruin a business.
For me #keepsgettinbetter is just pure marketing. Invest on software seriously and enjoy praise on social channel.
I've got 3 Nokia HMD phones in last couple of years....next one WILL NOT BE Hmd with this BAD software support.
I got mislead by that praise. All those people need to reimburse us for misleading praises for this pos.
The only selling point was Android One with regular presumably relatively bug free updates. They have messed that up. So now there is nothing appealing about Android One program and HMD.
I really hope that their sales keep falling 🙏 and prospective new buyers are wary of buying a Nokia smartphone.
I would definitely not consider them again.
Well no one is going to recommend a Nokia phone to anyone again...if their 2018 best selling Nokia 7 Plus is plagued with all these bugs...i dont expect them to keep all their vast slew of phones bug-free at all...
This phone was the best with Oreo...no bugs at all...really enjoyed the phone a lot...and then started the downfall...
Well i will just request HMD if they are reading... atleast give few good MRs that are left in this phone's update cycle and end this on a sweet note😊😊
Yes yes. Totally agree. Just finally leave us with something good. We're not going to recommend Nokia for sure but atleast give us the service for those 26000 we paid. I'm fed up now. Next time left with just 2 options, either pixel a version or one plus.
Speaking of recommendations, does anyone still get those "Will you recommend Nokia to family and friends" pop-ups?
I think I've been put on the blacklist for those 'cause every time that they popped-up I would reply always with NO...
Even Google is messing up the stock android experience with the pixel line and guess why? Other features other than stock, reliable software. In my opinion, the last good phone that they released was the Nexus 5.
Not familiar with the OnePlus side of things but I know a few people that have one and keep buying them so they should be doing something right...
NEXUS 4 and 5 really were great... I loved both of them... Google should have get that going this way... And LG really made great hardware...
I also used to get that feedback promots and I gave very good criticism. No longer now. I wonder why.
By the way I would really like to see who keeps religiously disagreeing with comments criticizing HMD. They really need to get their head out of HMDs ****. 😂
Some Bhakt I believe... A fanboy.😜
HMD/Nokia cannot even take constructive criticism. Someone put my post under moderation for using a single word (k1l) while commenting, which I tried to edit and voilà, it just disappeared.
They are thinking of becoming a major player in the market while taking zero feedback from the community. Good luck with that..😂😂
Though I am not getting those prompts now... But I am do getting System Update Available prompt multiple times every day on my Nokia 9 PureView...😂
It has been nearly a month now that Android 10 was released for 9PV in India... But I have not updated it... JUST BECAUSE I AM HAPPY WITH THE STABLE ANDROID 9 (though still with certain shortcomings) AND HAVE ALREADY TASTED WHAT ANDROID 10 DID TO MY NOKIA 7 PLUS (which I had already stopped using as a primary device since February, as taking calls on that was a torture to ears)...
What can be worse for a brand's reputation that it's consumers are not even willing to update their devices to a newer version of Android just because they know the brand does not even care of giving a bug-free update.
Exactly man. My ears. I can feel you. That part of hardware is just baddd
Basically Stock android or Android One is useless now.
Same things go to any stock android device like Asus Max Pro series they have stock Android but they are on Android 9 because they also have cracking sound issue in android 10 beta build since Jan,2020. They didn't release android 10 because of bugs in beta. They released May security patch devices. They are unable to solve problems with android 10. Same like hmd.
Now point I think stock android is useless. OneUI, Oxygen OS, Realme OS ( Color OS ), ZenUI and ad-less MIUI is best because they have more stable android as compared to stock android.
Some honest feedback for HMD team
Use open ( public ) beta testing
Hope @HMDLaura listen and forward it to Juho.
Ya I know. But that's where individual brands have to do work. They have quality developers who are proficient in their fields. If new Chinese brands like Xiaomi, Vivo, etc, can release a bug-free update, then we can expect the same from well-established brands too, who have their own legacy in the smartphone market since many years.
I had a lot of hope that HMD has given a new life to Nokia...but looks like the nature's law is true... it seems that nothing can be brought back from the dead...it was a good try...but even HMD couldn't give life to Nokia again😔😔😔
Its fine guys...dont debate and fight over it...they aren't listening to us...keep quiet...dont disturb...bcoz HMD is sleeping!!!🤫🤫😝😝
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