Nokia 6.1 plus unable to boot and stuck at AndroidOne logo
After March 2020 security update, my Nokia 6.1 plus is unable to boot as when restarting the phone, it's stuck at android one logo.
Nokia 6.1 plus unable to boot and stuck at AndroidOne logo
After March 2020 security update, my Nokia 6.1 plus is unable to boot as when restarting the phone, it's stuck at android one logo.
Not only that but I am not able to wipe data on my phone as well while attempting hard reset. Is it software issue or hardware issue? Kindly help.
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Comments
Facing the SAME problem from Feb 2020
and now its not even turning on
WARNING: This will wipe your phone's data partition.
- Have adb and fastboot (platform tools) installed on your PC.
- Reboot the phone to Download (or Fastboot) Mode
- Open terminal / cmd / powershell on PC.
- Check what slot is currently active on your phone by typing:
fastboot getvar current-slot
- In my case, my phone's active slot was set to b
-Change the active slot by typing
fastboot --set-active=a
or
fastboot --set-active=b
NB. Since I was on b, I changed my active slot to a
- Reboot the phone
NB. You will be prompted to wipe data, just proceed with wiping the data and reboot.
Puskhraj. Have you followed what Kelvin has suggested?
I have the same problem for the past 3 days now. And i have tried everything but it still doesn't work.
when i try the commands above it doesn't reboot to factory reset it just reboot to android one logo bootloop
May I know how you landed up in this type problem?
Did this occurred after sp update or randomly during normal reboot
Neither after updating to android 10 sometime the device randomly started rebooting during use. During the last time i was playing game PUBG on my phone and then suddenly the screen got stuck and it started rebooting and the reboot got stuck in ANDROID ONE LOGO. I tried wiping data through recovery and it also gets stuck mid way saying wiping userdata. I tried flashing Android 10 OTA firmware through recovery but it failed saying the version is older than the current build. I even tried flashing using OST but the bootloader is locked so it doesn't work either. Should i get my bootloader unlocked first i dont know if this is a software or a hardware problem.
Same iam facing it. any help ?
yes. I also tried the same . After rebooting its again stucking on ANDROID ONE logo
yes i did everything but still same.
I am having the same issue. I tried the things mentioned above,but still same issue.Can you please help us out soon because in this lock-down, I don't have any backup phone either and my work is also being hampered.
i am also facing the same issue since may 2nd ..this was the response from nokia
Can anyone tell m let if it's actually a software or a hardware problem?
Here i have also same issue and i communicate it with nokia via mail they suggest me to visit nokia care, even they do not suggest wipe data or factory reset so it means there is no any home solution only visit nearest nokia care when lockdown is over. i think it is security update issue which is came after updating security update march 2020. if any one have solution regarding same issue please comment below because there are many people who have this issue in nokia 6.1 plus.
hello everyone...same thing happens with me and i can confirmed that this is an hardware problem coz i visited the service center on Monday 18th and technician told me its an issue with ur motherboard i am very much disappointed and because of their bad quality parts we have to suffer ..no boot loader unlock, no games installed, and my wife is using dis phone so u see no heavy usage at all...she is only watching you tube and its stuck i rebooted it (hard reboot) an stuck on android one logo even just as @Bajpai123__ said factory reset is also not working just stayed on fromating data......though i can see charging animation when i connect to charger and can go into download mode and recovery also but of no use ...dont knw what to do ...service center people told me to take it to the outside market may be they can help you i did what they suggested me everybody has only one anwser ''u carrying a dead wait with you if service center cannot do it how can we do it"really really very bad expercince even after one year there is not a single scratch on my phone, no water damage, no drop, nthing i mean nothing man and during lockdown i really dont knw what to do also do not have any standby phone. nokia used to be known coz of his build quality but not any more i can only say that this is not the nokia we knew before even servicenter guys are not helpful at all...and forget to mention the famous charging port issue with this phone is making it harder to connect their computer to check the unit ..man really disappointed
Dear,
I also have same issue and they told me same that your motherboard is not working replace it and cost of it is Rs. 7,000. it is very disgusting parts and service from nokia, i used it since last 2 year and purchase it in Rs.16,000. and now care center told me to there is no any resale value will be earn on it. how can it possible and there is no any damage on my phone also. i think only nokia 6.1 plus user may have same issue after security update march 2020. for that we have to communicate NOKIA and complain for the same to them that there is model issue please help us to resolve it or replace it. make community for this guys please.
i can feel your pain brother i am with you on this...but the thing is NOKIA CARE don't even CARE what the F***k si going on with us no matter what we do ..best thing right now is to search for the some other old same nokia 6.1 plus like on olx which has a screen issue or like body issue which u will get in very cheap price like in 4000 or 5000 ( Surprisingly i got a working well maintained unit which has some minor cracks on its back and dosent have box and earphone) max coz new unit is cost around 10000 rite now we just need a motherboard and then we can replace it...u can do all this if u dont want to buy a new phone.i did the same and it worked out well thats how i save this crap .Sighhhh....What to do
It's software issue I have faced same last year and issue resolved by visiting service center
I am facing the same issue and the service center is telling that it's motherboard issue and I need to get it replaced...WTF man....
Did u get any solution bro...same problem here...
Can anyone suggest what we can do, or how we can start the phone?
I have the same problem. Was just using my Nokia 6.1 plus as usual until the phone stuck and I was forced to restart now it ain't going the past the androidone logo. When I plug the device on a charger, it powers off, gets stuck on androidone logo then reboots. Any solutions?
The only solution to this problem is a new motherboard. The emmc is hitting its lifespan.
I am also facing the same issue and just sent the phone for repair and it's out of warranty Now, I fear if they will also try to charge me with all that ****. I was using WhatsApp and then suddenly the phone started restarting and remain stuck at androidone logo no matter what i tried.
Today I just got the repair quotation from the Nokia repair team and it says the total amount of 17k and I bought the phone for 14k and even the MRP is 16k what is happening here. they are saying it's motherboard problem
Check my discussion for the solution
https://community.phones.nokia.com/discussion/60031/nokia-6-1-plus-auto-restart-problem-solved#latest