Dear Reader, On 14th July 2018, I received delivery of my Nokia 6.1 smartphone ordered online through nokia.com web-portal vide ----.
On 14th July 2018, I received delivery of my Nokia 6.1 smartphone ordered online through nokia.com web-portal vide ----. On receipt of the parcel delivered through courier which was externally intact, I opened it and found that the Phone box seal was broken.
I was a bit surprised and when I put it on charging the phone body gives a mild electric shock. On further visual examination I noticed that the charger supplied is for apple phone and that too an old one.
This discovery of my has shaken my confidence on Nokia since I avoided to place online order on any e-vendor and place order through Nokia's own portal.
After complaining them through their contact mail ID <[email protected]> to "Nokia Mobile Care" and further followups of about 3 weeks, they refused to take any action on my complaint and on 8th Aug they unilaterally closed my complaint ticket.
Can anyone help me to report this issue to any higher authorities of Nokia and get it resolved ?
Thanks in advance
S K Biswas
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