[Merged] Issue: Facing random touch freezes in games (COD Mobile // PUBG)

Hi community and HMD, On my Nokia 7.2, when playing games I face random instances wherein the touchscreen will stop taking any input.

[Merged] Issue: Facing random touch freezes in games (COD Mobile // PUBG)

singhnsk singhnsk
✭✭✭✭  /  edited April 10

Hi community and HMD,

On my Nokia 7.2, when playing games I face random instances wherein the touchscreen will stop taking any input. This has been happening lately during playing games. It was on the Android 9 release and carries over in the Android 10 release.

All that I know is that it is truly random. Sometimes there's long gameplay without any issues. Other times, the issue repeats several times in a short span of time. And the missed input is only for a few seconds, maybe 2 or 3 at-most.

I would accept it, but it gets me killed for none of my mistakes and I lose 😅. I'd appreciate if somebody can look after this.

Here's a video (ignore the crap quality please). Please see what happened around the 20-second mark. It is generally more common when an enemy approaches near and you need to respond quickly. Or I'm not sure if that's just a co-incidence.

What I have already tried?

  1. Re-installed the game(s)
  2. Did a factory reset
  3. Removed the screen protector

Other users, do you face such an issue?

If you are also using a Nokia 7.2, then please let me know if you are facing a similar issue or not. At least me and my friend with whom I play is facing it.

PS: Please ignore if you do not play intensive games. Because I do not face it during routine operations either. It is only in games 😅

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Comments

  • ManLikeCliff ManLikeCliff
    ✭✭✭  / 

    I noticed that recently on my 5.1 + while playing PUBG Mobile bcus I thought it was due to my finger not placed directly the shoot icon but it was not, true it happens randomly but I can count just two times it has happened to me.

  • singhnsk singhnsk
    ✭✭✭✭  / 

    Thanks @ManLikeCliff howrver, let's not mix things. I'd like to keep this one for the 7.2 only. We already have reports for the 5.1 Plus and the Nokia 7 Plus. I just wanted to find out if the 7.2 issue also happens with a larger audience, or is it limited to some users?

  • FTBK FTBK
    ✭✭✭  /  edited April 5

    @singhnsk , maybe there is an overheating issue?

    (I tested 7.2 with CPU Throttling Test, and it throttles down to 60% of cpu power after 5 minutes. Note that the ambient temperature was approximately 20°C)


    P.S.

    I have stupid idea to change back glass with a metal plate.

  • taurus74 taurus74
    ✭✭  / 

    Hi, I have a Nokia 8.1 android 10 and I notice recently the same issue. Sometimes the buttons not working and the touch response crazy. I know is not 7.2 but is Nokia

  • singhnsk singhnsk
    ✭✭✭✭  / 

    Hi @FTBK, I do not think that it is a CPU throttle which causes it, because in that case the whole device should freeze, whereas what happens here is that only the touchscreen stops taking the input. The device's display still updates the frames (or I'll need to turn on the developer options and retry). I'll report back.

  • Vishnu Babu Vishnu Babu
    ✭✭  / 

    Same problem here I have Nokia 7.2 . I usually play pubg for hours . This happens to me randomly where the character movement just freeze , I thought it was a game bug but then it happens with COD as well. I contacted Nokia Customer Support asking them if they can do something about it .. but they are like it's a game issue. I wish I could just un-buy this phone. Mine is a 6gb variant.

  • FTBK FTBK
    ✭✭✭  / 

    @singhnsk, I was wrong, it is not an overheating. In "opsu!" it freezes, too. ZenFone2 with hotter SoC doesn't have any issues in this game.

    Now I'm researching what can cause that behaviour.

  • FTBK FTBK
    ✭✭✭  / 

    UPD:

    After playing opsu! for 20 and pubg mobile for nearly 45 minutes. I've noticed that there were no freezes while I was charging. Also there is some tiny difference when using Game driver or not.

    So I suppose that we are dealing with powersaving in android (not a PS mode) when the device is not charging.

  • singhnsk singhnsk
    ✭✭✭✭  /  edited April 5

    Thanks! Let me see if having the charger connected gives me any improvements.

    Edit: Charger connected made no difference. I'm now trying by setting the driver to GameDriver

  • user1512649798959 user1512649798959
    ✭✭  / 

    @singhnsk

    I have raised similar issues with android 9 and hoped to find it's cure in android 10.

    I play pes football and it randomly freezes occasionally . I tried all the methods you listed and nothing seems to work.

    The same problem persisted in my previous model nokia 6 . The problem didn't occur in the initial months after buying nokia 7.2 but strangely appeared after January update.

    Hope they find a solution at the quickest.

  • user1512649798959 user1512649798959
    ✭✭  / 

    @singhnsk

    Any update on setting to game driver?

    Also how to set driver to game driver.

  • taurus74 taurus74
    ✭✭  / 

    Hey

    No only happens in COD, sometimes y have weird issues using the keyboard. Sometimes some keys not work....???? What I do is lock and unlock. The same thing works for me in COD. when frizzed or touch not respond y lock the pho an unlock.....as other people said y starting have this issue in the last month.... Please Nokia or android check on that. Do any one know about the same issue of in other phones? Samsung, HTC, OnePlus, .....

  • Finianos Finianos
    ✭✭  / 

    Okay in my situation it did work when i turned of pure display

  • user1512649798959 user1512649798959
    ✭✭  / 

    Does any one has a solution to this problem.

    The gaming experience is much badly effected .

    @singhnsk

  • singhnsk singhnsk
    ✭✭✭✭  / 

    No luck buddy. I tried fiddling with the developer options settings, including setting to Game Driver, but my experience doesn't change. It will still start the touch freezes randomly. Sometimes it is too much, other times in works great and there aren't any issues.

    Even rebooting the phone doesn't help when it gets to freezing the touch. Changing the PureDisplay setting also didn't help me. So, I'm out of ideas anymore. It is either a hardware issue or something in the kernel config. Maybe Nokia can fix it via an update? Who knows 😁

  • singhnsk singhnsk
    ✭✭✭✭  / 

    Another demo video if somebody at HMD sees this, please try to fix it 😁

    Note the freezes around this timeline: 0.20, 0.23, 0.42.

  • SamsonAndrew SamsonAndrew
    ✭✭  / 

    When on pubg,it got stuck or freeze before enemies! I used to stay still for about 5 sec in game. And then I will get killed I used to play everyday. Android 9 was good! After I updating everygames getting freezes randomly!

    In PES20mobile, online matches get stickers.the joystick doesn't responds. nothing!

    It's too annoying that I get lose because of Nokia! Do something...!

  • A lot of nokia models have reported similar problems.

    I don't find any will in HMD to rectify this problem. Game experience is worse .

  • Mewan Mewan
    ✭✭  /  edited April 24

    My gaming controllers get freeze during the match

    games like cod mobile, pupg

    If anyone can help it is great help for me

  • Mewan Mewan
    ✭✭  / 

    I also have the same problem.can you guyd fixed the problem

  • Kartik Gada Kartik Gada
    ✭✭✭✭  /  edited April 24

    Which gaming controller do you use? OR are you referring to the on screen controls?

  • Mewan Mewan
    ✭✭  / 

    Screen controllers

  • Mewan Mewan
    ✭✭  / 

    This is the problem im talking about

  • user1512649798959 user1512649798959
    ✭✭  /  edited April 26

    We have raised similar issue and I am raising this issue again for some one to give us solutions , the screen randomly freezes and the on-screen controllers doesn't work.

    I have played COD and PES Mobile on my nokia 7.2.

    There are some observations and commonality between them.

    1.In COD , the joystick freezes while the other control options like pause , jumping , sitting work most of the times.

    The only problem seems to be with player moment and the joystick.

    I have marked the joystick with an arrow and other controllers with dots. This is the moment when my controllers freezed , player stood still yet the dotted ones worked.

    2.PES football.

    Similar problem with pes 2020 , while the joystick and the screen freezed . The pause option worked.

    This screenshot is from the moment when the game was showing erratic behaviour , joystick and on screen moment responding erratically , while pause option works at times.

    I have tried to tilt the screen and examined to see if this problem with some part of screen. It isn't .

    I have tried reinstalling game , hard reset , soft reset . This problem goes back from Android 9 and unfortunately it still remains.

    Does anyone from the company has a responsibility to this problem.

  • Mozika Mozika
    ✭✭  / 

    Under special app access, changed everything to not allowed for "display over other apps" seems to be working.

    Nokia support asked me to try safe mode. Press power button then long press power off icon and select the safe mode. Haven't tried it though.

    Please confirm if it works for you guys.

  • Mewan Mewan
    ✭✭  / 
  • Mewan Mewan
    ✭✭  / 

    Mi users also have this problem but they have a way to fix the problem

    https://www.youtube.com/watch?v=uya_fGHuXsU&feature=share

  • Mozika Mozika
    ✭✭  /  edited April 29

    @mewan realised the safe mode stupidity after I posted. No solution is working as of now one thing which is showing promise is

    reducing the pointer speed to around 25% in settings>system>language and input.

    Try it out. This issue is an old one, plaguing many nokia phones. Hope they stop hiring amateurish developers soon.

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