The vendor promised upgrade. Not carrier. It's theire responsibility to communicate with carriers. And theire business. Not mine. Hough
Tell me, what exactly has to be approved? The OS? It's approved for other brands why not for Nokia/HMD? How do you explain that the Android 10 is available/approved for other vendors? Isn't it the same?
No it is not the same as every phone builder has their own software builds and some areas require approvals to push it out through ota
There are no false promises,. Every phone has monthly updates published and new os builds available and released. If certain areas don't allow it's release it's not on hmd it's on the local approval by carrier or telecom body
No one said they are fastest to release anything and who cares They are a company that provides more os updates to more phones of all price levels. The price range of the 4.2 phones on some other phone builders would not even get 1 os update ever.
That there are no false promises?
How do you explain to a user of a Nokia 5.1 Plus that their computer does not receive updates from August 2019? (Because the case exists!)
So let the brand be honest and say the "fine print" of its update policy.
Nokia is the only one doing false marketing with it.
Now the price will be a factor of discussion? I also think it's an old company culture: relatively good teams for a fair price.
Which country are you from that works so well for Nokia, Nokialovers?
When a statement of staff accounts? @HMDLaura
My Nokia 5.1 plus has monthly updates and new android 10 all have been released. So a one off example is a specific issue to user.or phone or carrier
Guys there is no reason to speak with mr jdi000, he is a fanatic or hmd worker.
Yeah hmd is realsing updates every month, maybe for HMD workers, for normal me last update was 05.02.2020 and support didnt do anything to help me.
As someone wrote above, its not my business to write anything to carrier, for first this is not true, for second even if it was HMD should push carrier to do it, not ordinary users. And @Rorro dont bother yourself, @HMDLaura wont answer, she probably doesnt have anything new to say besides that its carrier fault 😂 And the funniest thing is that this post was last updated by staff at 05.05 and its 23.07. HMD just left people with their problems :)
Hmd makes updates and processes them to proper approval bodies it's not in their hands after that. Some places don't even have approvals and go right thru so it's unfortunate that these get controlled in some countries but that is not hmd or users fault.
@Lordbeny that's why I don't mention it, because it's painful.
Congratulations, you're the lucky one build and the only one, which does well on updates to that model. While 22 other build series of the same model have not received timely updates, according to the same information from Nokia. Too bad the operators, hey.
Now we must all be practically supervising the operators so that they release the updates hahaha. I didn't pay for that.
That is Nokia's RESPONSIBILITY, that its PROMISE is fulfilled.
It is up to the operators schedule to approve not anyone else as the phones are being operated.on their networks. It is the way it is some countries have no approvals so complain to your operators. I have never missed a monthly security update or waited more than 2 weeks for a new build on att network. Hmd cannot force anyone all they can do is provide updates and changes for the operators period.
Hahahaha, alas! what a laugh... I have verified that your so-called criterion is not met either, because it has been given that the same equipment, the same operator: one does receive update and the other does not.
Hey, how bad the operator and Nokia quietly and I keep boasting about timely updates.
That's good, enjoy your 5.1 Plus and thank you that it touched you with a universal compilation, having had the Chinese goodbye updates.
Give me a minute, I'm going to check on my operator to have it run on and release the update 🤣
Please discuss the topic and not the person, there are some unreasonable attacks on the character of @jdi000 going on here.
Whilst almost a year old this report does show that HMD was updating phones faster than others across it's entire range (not only flagships):
However, a report is one thing and user experience is another - if you're not getting the updates you think you should be then you've definitely got reason to complain to HMD. Personally I'd prefer that HMD takes its time and stops sending out buggy updates but considering the delays and there are still serious bugs I don't know what I prefer now.
HMD may be being disingenuous about saying that the operators and regulators are delaying the approvals, but it is not true to say that these processes don't exist in most countries. Most countries have laws about "terminal" equipment which means any device which connects to a telecommunications network. The laws originate from wired telegraphy systems to ensure that equipment connected to the network can't disrupt the network, can't hack it, etc. The same applies to wireless networks.
@Rorro you said you asked your operator and the telecoms regulator, what did they say?
Well, I think the discussion has been adequate, but someone from the staff is speaking ... Annoying so much stubbornness regarding the responsibility of Nokia.
My operator expressly said that "it is Nokia's responsibility to update its equipment", ruling that it is an impediment to them.
While the Undersecretary's office of Telecommunications affirmed not to have competitions in the matter. They cannot control and their stuff is more technical.
Therefore, what I recommend is to leave massive complaints in your Consumer regulator for not fulfilling what it promises. There are countries where it could even be "misleading advertising" under the law. Unfortunately in my country there is no such figure, but they must still answer me formally.
You are not getting the whole story from the operator yes hmd provides the updates but has the carrier acknowledged that releasing it thru ota is based on their approval. Creating and relaasing are two independent functions. The versions have been pushed out and are avalible so we know hmd has created them and released them. The next step is ota release which is up to the operator policy.
It doesn't matter anymore: I think there is consensus that it is a Nokia marketing promise that is not being fulfilled, that they "put pressure" on the operator. It is not a problem for consumers to solve.
The National Consumer Service in my country will only worry that Nokia does not offer what it cannot give.
I also told you that there are cases in which the same phone, different build, same operator and one yes and the other does not receive the update. What is the defense argument in such cases? I think we should stop defending the indefensible.
Facts builds and monthly patchs have been built and released by HMD so there is nothing to debate either the carrier allows the update or not.
If you have a particular phone that does not get updates then the issue is with the device specifically since the update was released. And support should be contacted for troubleshooting the issue.
There is no national issue or someone excluding an area for getting updates.
If you know someone with same exact phone and same exact carrier then it's clearly a one off issue with the device if one got an update and one did not.
If the update was released and then stopped and pulled back bc of a bug then you have to be patient and wait for a new approval
It's crystal clear
Hey, someone doesn't read the posts in this forum.
I would say that Nokia's problems are not "specific" with a cell phone model, but rather generalized. Which support? Hahaha, please, I don't think they use Nokia. They know little and answer nonsense.
Again, I didn't pay a dime for pushing operators for updates. Even with Windows Phone, this topic of updates was less disappointing.
I agree that an area is not excluded, but it seems that the number of the compilation is decisive, it is the info that Nokia itself provides in its list.
Could this brand do better and not be releasing updates that will later be removed because they work poorly.
How many miss Nokia, the real one?
Millions of customers monthly updates I am very happy with HMD Nokia and glad they offer one of the best Android options.
The delay in updates in certain regions is also an OEM issue. It is them who need to improve their relations with the carriers and get their updates certified (faster?). Unless for a carrier co-branded device such as the Nokia phones on Verizon or other carriers which run a customized firmware with operator specified changes, the delay in updates for other phones shouldn't be blamed onto the carrier.
I'm not denying that carrier does not play any role here, but it is all an OEM level setup. A consumer has no reason to talk to or blame a carrier since he/she did not buy the phone from that carrier. The carrier is not answerable to the consumer either.
Similarly, I can very easily blame HMD for having a setup which needs approvals via a carrier and still not having proper support for carrier services (VoLTE and VoWiFi). If I import a Chinese phone, it will continue to receive updates as sent by the OEM without needing any intervention of the carrier/region. My Chinese Nokia 7 got its updates when they were deployed on the Chinese OTA server.
HMD should be the one clarifying why they need to have their update passed through the carriers and not directly sent to the consumer. And also what leads to the delay. Not that all OEMs face similar level of update delays. And lastly there should be consumer downloadable images which they can manually flash if let's say some carrier is uselessly taking longer for the approvals. Similar to Google Pixel and OnePlus.
The carriers own the network so some control what operates on them and when and need approval before launching. The carriers allow larger phones manufacturers better access like Apple and Google, why because of pre arranged deals and transactions to carry and distribute their phones. So the carriers don't play the same with all phone manufacturers, and believe me they are not looking out after the consumer either. They are a profit based business. Since most countries and regions get monthly updates and new os builds within 2-3 weeks of release, you have to ask the question why in specific countries and carriers does it not happen the same.
Not all operators allow updates and new builds to pass directly to users, as they can say they are protecting their network and need to test or certify before allowing its release. Same as allowing non carrier branded phones to use features like wifi calling and volte.
Today is the best day, i got full refund of costs, paid 30 eur more and got realme 5i 4/64 with quadro camera setup and stock android 10:)
And guess what mr jdi000, https://www.realme.com/pk/support/software-update
you can just download rom updates from their internet site and update phone via pc, without waiting for any stupid approvals and without lies that someone is just not doing their job.
Even if its for my mother i am very happy that i got rid of this crap phone and brand. No hmd anymore for friends or family which will ask for recommendation.
Good luck for guys still struggling with updates, i hope that you will get it someday and it will be still 2020 or just return the phone like i did.
And similarly, the phone maker makes the phone and the consumer buys the phone. Since I'm not buying the phone through the carrier, the carrier is nobody to be interfering my access to updates which the phone maker has developed. HMD in this case, can send the update to me directly without asking the carrier to test it first (if that really even happens). So, if the update has to pass via the carrier, then it's an understanding between the phone maker and the carrier. And as a consumer, it is hmd which is answerable to the users about where their updates are. I don't think any business is out there which is not for profit, except for those which are owned by the governments.
Because it is always hmd who is the one promoting and marketing the thing about monthly updates. And if they cannot keep up on it, they should not make this promotion in the regions where the carriers don't listen to them. Simple and straightforward. If a buyer buys a device on this marketing, he has the right to ask for it and also raise a complaint.
And as I pointed out earlier, if after all this testing, users still can't get VoLTE and VoWiFi services on half the carriers, then there's not even much point of an OEM and carrier relationship. Sure devices need to be tested for operator compatibility but that's something hmd and its partners do, not the carrier. In an open market, an imported phone from China will also work on the carrier and it will also get updates without the carrier's interference. So, the carrier's role to control OTA updates is very doubtful. HMD should really offer more clarification on the process if there's something that I'm missing here.
Yes but its is still a 3 headed issue, as HMD makes phones and software, user buys and operates the phone, but the carrier provides the network to operate on. Carriers would not sell branded phones unless they had some financial incentive to do this.
Just as asking HMD/Nokia where updates are it also valid If a particular carrier always holds updates hostage for approvals, there is no harm in pressure from the consumer paying to use the network service to ask about this.
Carrier's and locations vary vastly as there is no one way used everywhere and there are a lot of markets that are not open but restricted, that is why this is so complicated a subject.
HMD/Nokia is providing updates but if they have restrictions they have to manage those with the carrier, none of this is visual to the customer.
As for saying HMD is not doing their part to provide updates that is not a completely fair statement, I can understand someone being upset if they don't get updates. But if no phones on the same carrier are getting updates its a fair statement that the carrier is hold them back.
If individual phones on the same network one gets updates and another does not then that is specific to the device in question and HMD/Nokia support should help this customer.
We all agree that updates are based on model, region, location, operator approvals, and google release dates, so this is the expectation for the user right?
It seems to be the way to go: leave HMD and this strange current Nokia.
Although the Chinese brands, for a design issue, do not convince me at all, I hope that your new device works much better. Also, a great added value to have a website for the official download of updates. Learn Nokia.
At home there are three out-of-date Nokia cell phones (and from different operators, who knows the "brand defense"), so I follow you: no more recommendations to friends or family about HMD. Only an idiot could continue supporting this brand and doing extra work or for which they did not pay, if they were putting pressure on the operators. Is seriously? Hahaha what a joke.
We all agree that HMD is missing its promise of updates. The user's expectation is set in Nokia. With the operator to have a stable and secure connection, and with Google in which its services work well. The last two didn't promise me or brag about updates.
Meanwhile, Nokia, ticking, the clock continues ticking and your promise remains unfulfilled. Even showing your face would be more responsible as a brand.
Sorry but I do not agree they are missing their updates as all my devices in the US on ATT are pure secure and up to date, never missed a monthly update on any of my Nokia phones so I would definitely recommend HMD Nokia phones.
Wer can all agree that updates and builds are being released as there are millions who received and installed them- this is a fact . So there must be a small percentage that have not as this is the exception not the majority.
Updates are based on : on model, region, location, operator approvals, and google release dates of security patches. If you do not want to use Nokia that is your choice, but I would certainly investigate and contact Nokia Support a few more times before just jumping ship as the grass is not always greener as the saying goes.
HMD is riding on the Nokia brand, only, but this is not working as it should.
Too many models and some within the same model major number, released within months: Nokia 2.3 and Nokia 2.2?
It seems there is no software quality control, android 10 has severe issues for some models: all mediatek upgraded to android 10 have a severe issue with 3rd-party app notifications, nobody tested this internally? The release had to be pushed just because of a marketing decision (we release updates faster... the typical) and 4+ months after most markets/countries/whatever have no fix yet. This should have been handled as top priority because what consumers think is that you can end up with something similar on a Nokia 8 model.
Even this forum seem a consumer to consumer chat, I see no Nokia official answers ever here contrary to other foruns, only marketing garbage (again, only the android release/wave posts).
Nokia support is really bad: the few times I had to speak to them they mentioned stuff that the model did not support (use 5Ghz wifi on a 4.2? enter recovery mode to clear cache on a 2.2?). And the rest was something not Nokia model specific, something you can google easily.
Consumers come here as last resort because they cannot find any answer elsewhere, in hope that another consumer (not Nokia) can help them or reassure them. This creates no brand loyalty and expectations are just going down. I liked a lot the Nokia/Microsoft windows phones, with decent quality and software updates, even support, but I see none of this on this HMD/Nokia.
@santoscleto how much truth in your words 👏
Millions said? You have to open your eyes and look at the info of the same Nokia: its list of updates shows one or two (I grant you three) series of updated complications and you tell me about millions.
Neither you nor I have that information, but you don't have to be Einstein to infer that hundreds of thousands have NOT received the update.
Your upgrade criteria is not met. 🤡
The support of what use, please, nor to chat of boring with them. Because I found out that I would not recommend Nokia again and I paid a lot more than you for outdated equipment (7.2).
Sincerely, someone from the alleged minority who is missing their update.
And I insist, claim in your national consumer service to put them to work, at least, in formal responses. If Nokia does not comply; I will not be loyal to the brand, as much as I like my cell phone.
One nice thing I just found out about Google phones is that you can download all the updates and install them yourself, by passing carriers completely. Heck, you can even roll back to the original factory version of the OS if you want.
I REALLY wish Nokia/HDM would implement the same abilities.
I'm seriously thinking about just spending the extra coin on a Google phone next time. Just so I know I can get all MR's and SP's no matter what.
Heute ist das Update auf Android 10 für das 4.2 mit Juli Sicherheitspatch eingetroffen. Anbieter Telekom Deutschland
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