Q&A on approved Markets and Waves

HMDLaura · April 2020

What Markets are able to receive the Android 10 Upgrade or are still awaiting the release?

You can find the latest list of approved Markets here

You mention “Waves” - What does this mean?

“Waves” is the term we use to denote when each OTA (over-the-air) is first enabled. We usually have 2 Waves, which are usually a couple of weeks apart (although this isn’t a hard and fast rule).

On occasions we may receive approvals between Wave 1 and Wave 2, and then we’ll release to you asap

What’s the difference between Wave 1 and Wave 2?

There’s no change in the delivery method or rollout timelines. It’s just about where the builds can, or cannot, be received. In short:

Wave 1 list shows markets where approval has been given

Wave 2 are markets where approval has not yet been given

What happens when each Wave is enabled?

Within each Wave, the OTA (over-the-air) rollout is ongoing, but is staggered over several days (normally 5 days) to ensure a smooth consumer experience.

So although your market may be shown in the respective Wave, it doesn’t always hold true that you’ll get it at the same time as someone else in same country or market - it may take up to 5 days to reach everyone.

Why is my region or operator missing from the approved Wave list?

We can only release the software to your market once each region/network operator has approved the build, and the time taken for these approvals can vary considerably between regions and network operators.

My region/country/network operator is shown in approved list, but I’ve still not received the build after more than 5 days of release. Why is this?

You may already have the build in the background awaiting your action (try pulling down the Notification at top?). Please go into Settings and check for updates. If it’s there, all you need to do is to reboot your device to complete the installation.

In all cases, we highly recommend you connect to Wi-Fi to download the Android 10 Upgrade - builds can be large and if you use cellular, you may be charged by your network provider.

My operator is listed as not yet able to receive the Upgrade - Why is this?

There may be a number of reasons, for example, a specific requirement has not yet been received or integrated. I’m afraid we cannot share specific details on this

In the list of markets which cannot yet receive the Upgrade, when will they receive it?

We cannot share specific details as timelines are different per market. We recommend you regularly check your device for the update or keep an eye on your local Nokia phones comms.

But rest assured, we’re all working at full speed to get you up to Android 10 asap

Q&A on approved Markets and Waves

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