6.1 Plus Stuck on Android One Logo

I was using my 6.1 plus on Android 10 and March update but suddenly out of nowhere my phone got hanged and on pressing the power button it shut down and started restarting but got hanged on the Android One Logo and when I tried to factory reset it, it is stuck on "Wiping Data/Formatting Data" since then.

6.1 Plus Stuck on Android One Logo

nv2711 nv2711
✭✭  /  edited April 2020

I was using my 6.1 plus on Android 10 and March update but suddenly out of nowhere my phone got hanged and on pressing the power button it shut down and started restarting but got hanged on the Android One Logo and when I tried to factory reset it, it is stuck on "Wiping Data/Formatting Data" since then. The phone is currently connected to charger(which is also faulty though).Is anybody facing the same issue? and can anybody help?

Answers

  • Bharath KB Bharath KB
    ✭✭✭  / 

    Turn on ur device by press and hold the power and volume down key for 5sec if is not turning on just proceed to factory data reset in bootloader menu again

  • nv2711 nv2711
    ✭✭  / 

    tried everything bro...nthng working

  • raj bhavsar raj bhavsar
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    here i also have same issue i communicate this issue with nokia via mail but they suggest me to visit near nokia care center. there is no any home solution they suggest me like factory reset or wipe data. so there is no any options for turning it on.

  • Im also facing the same issue. tried for factory reset, intead of factory reset option can see the No command info available.

  • dhiraj bhoi dhiraj bhoi
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    Same issue bro... service centre said motherboard problem..any other solution?

  • kumar manish kumar manish
    ✭✭  / 

    Last year I also got same problem ,

    It's software issue I visited nokia service center and they just flashed a system software again and issue resolved just in 1 hour ,

    Hope it will help

  • nv2711 nv2711
    ✭✭  / 

    I went to service center with my phone..they thought it to be a software issue but later said..it was a motherboard problem....and now the phone is at service center ...2000 is the cost said.

  • David Kituu David Kituu
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    I have the same problem. Was just using my Nokia 6.1 plus as usual until the phone stuck and I was forced to restart now it ain't going the past the androidone logo. When I plug the device on a charger, it powers off, gets stuck on androidone logo then reboots. Any solutions?

  • RajeshKumarS RajeshKumarS
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    Not Sure if its hardware issue yet. I did check the Software version in fastboot mode and I see Nokia 6.1 plus got a security patch OTA whish says SW as Nokia/Dragon_00WW/DRG_sprout 10/QKQ1.190828.002/00WW_4_15F.

    This is mostly Nokia X7 OTA Patch I believe. If Nokia could confirm this it would be good. And possibly need a ROM zip file which could install on top of this 415F build using a adb sideload or a sd card update would be great.

  • RajeshKumarS RajeshKumarS
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    Or, Nokia should give steps to unlock bootloader for 6.1 plus or atleast for those phone owners whose phones got unusable because of a OTA security patch free of cost. Post which we can install any Stock ROM or custom ROM. And there is no reason to worry, already 1 year passed and phone warranty is null and void. With a phone that could not be bootloader unlocked, never will get the intention of buying nokia phones in future.

  • sputn1k sputn1k
    ✭✭  / 

    this happened same with my nokia 8.1. First locked on Android One then i tried to wipe data using recovery option but now stuck in wiping data. very frustrating issue. no nokia repair centre around my place.pathethic

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