Community Flashback

HMDLaura · November 2020

Hi y’all

This month we are celebrating the 2nd anniversary of the re-launch of the community 🎂🎉🎉

To do so we will have a few posts coming along your way all focusing on topics around the community 😉

Today we start off with some “history” and numbers.

When I started as a Community Manager at HMD Global in 2017 the Community was still a baby community. Looking back at my sheets of numbers and statistics during the past years we had a user base of 134,060 when I entered the company. The community was hosted on a different platform and kept very plain.

In November 2018 we re-launched the Community on Vanilla platforms, migrated most of the existing threads and user base and since then we have a steady growth in our Nokia Phones Community family. Today we count more than 780,000 active Users in the community and over 27,000,000 page views. Around 2,044 discussions are posted on a monthly basis and a bit over 5,000 comments are made.

We are super thankful for every single user, every post and comment made. It is great to see how the Nokia Phones family is growing and is helping each other out. We are totally aware that the community isn’t perfect, but we are glad for every feedback we get and we’ll try to offer you more content and fun stuff in the future.

In the name of the whole community team I want to say THANK YOU for your participation and engagement. We hope you stick with us and enjoy the 2nd re-launch anniversary.

Stay tuned for the next posts 😀

Rohit Singh 0424 · November 2020

https://community.phones.nokia.com/discussion/61385/community-flashback

Thank you ma'am , i have just one request can you please provide new camera to Nokia 8.1 , old one lags a lot. Please focus on your users complaint it will help you grow.

joe367 · November 2020

Happy Anniversary... 🎂😇

praveenp · November 2020

Being a part of this community has been great. Met many new people and fellow photographers here and learnt many new things and got many issues resolved.

As a regular user and participant of discussions on the Community Forum, I would like to give a genuine feedback.

Many of us share our issues and problems here on the forum. But it's sad to see that NONE is addressed by anyone officially from HMD Global/ Nokia.

The users are engaged among themselves to find about the solutions to problems and issues. And so, most of the issues are STILL NOT BEING RESOLVED. There are many threads and discussions about bugs and glitches in software updates, but there too, all are interacted among the community members themselves, who are anyways no expert, and just provide solution based on their limited knowledge.

So, I would like to give a suggestion about having a dedicated official HMD Global team of Experts on the Community Forum that looks after user issues and offer instant solution, and take feedback for further improvements (such as bugs in updates that make devices somewhat unusable). If we post our issues over twitter, then we are asked to connect with the Customer Care on the website. But again, sadly, the people on the other side have very less knowledge of things and merely copy-paste certain fixed messages and ultimately ask to visit the service center without providing any solution, not even a temporary solution.

(on the other hand, if I talk about Samsung, the brand that I used for nearly 8 years and still using, they have a Smart Tutor app where the experts remotely get connected to our devices and rectify the issues)

It is sad to see that users here complain a lot, but their voices fell on deaf ears. None of their issues are addressed officially, and none of their feedback are entertained. Just to state an example, the Android 10 update for Nokia 7 Plus arrived in January 2020, and still it has A NUMBER OF BUGS that have made it painful to use. There is one dedicated discussion thread of it, with over 500 comments, and sadly they are still increasing because many issues are still present in the device. The users are complaining, but none of them is heard. It has become more or less like a self-help forum.

I hope many would agree with my opinions, and this feedback will be taken note of by the concerned team.

Rohit Singh 0424 · November 2020

https://community.phones.nokia.com/discussion/comment/181046#Comment_181046

I hope they will atleast reply to your thread.

joe367 · November 2020

https://community.phones.nokia.com/discussion/comment/181046#Comment_181046

I think this is better than the chat support feature currently available in community app.

singhnsk · November 2020

Yay! Some stats that I've always wanted to see 🙈 If you can tell, Ms. Laura, are the numbers of 780k active users the actual active users (probably who logged in at least once in the last 90 days) or instead the total registered users? I'd like to know each one separately, if that's possible :)

Happy 2nd anniversary to our re-born community 🥳 Looking forward to the countless more that we all can enjoy together.

I do have a lot of complaints, feedback and suggestions WRT to the community itself as well as the devices and services, but that's for some other day (and thread) because it's celebration time here!

I'm happy to have aged another two years being part of the community of the brand using which I opened my first ever mobile webpage (when wap was still a thing) and did the first ever forum post. There have been a lot of firsts for me with a Nokia, but I'm mentioning the above because that's how I got my first experience of an internet-enabled future.

@HMDLaura Thank you for managing the things for us here and sticking through the ups and downs. Thank you for bringing some of the hmd employees to talk to us and give answers (even though Mr. Sonjoy couldn't answer our AMA and eventually left hmd recently). Another thank you for the Superuser tag!

Overall it has been a good place to gain and share knowledge about Nokia phones and technology in general.

krishnasnapshots · November 2020

How time flew & this is the 2nd anniversary of Nokia Phones Community. Congrats folks!!

nokianchetan · November 2020

Happy 2nd Anniversary To Nokia Phones Community ❤️🎉👏🎊😊

pushp kumar · November 2020

Happy anniversary 📸📸

nikhilkunwar0904 · November 2020

Happy 2nd Anniversary To Nokia Phones Community 🎉🎉🎊🎊

Vasilis Kos. · November 2020

Congrats on your 2nd anniversary. You want to know what I like most in this community? The fact that users rarely ever get a reply from official Nokia staff to their posts. Especially when reporting bugs. Users just trying desperately to help each other, while there's no resposne from Nokia. Take a look at my profiles posts, and you'll see almost all of them have zero replies from staff. Sorry, but this is more like a "have fun" forum of the users, rather than a serious support community.

So, go and get a nice example of serious support from companies like Xiaomi (was my previous phone) etc, and make this a real support community, rather than posting all the time threads about how happy and joyfull you are about this beautiful community!