Call Screen is not working while on call! Can't Cut/Mute/conference while call is ongoing

From last couple of days, call screen is not working!! I can't Cut the call, I can't put call on Loudspeaker, can't mute, can't add on call!!

Call Screen is not working while on call! Can't Cut/Mute/conference while call is ongoing

PG7 PG7
✭✭  / 

From last couple of days, call screen is not working!!


I can't Cut the call, I can't put call on Loudspeaker, can't mute, can't add on call!!


But when I press Back button it is working and I can navigate all things by clicking on left side's Small Round popup button on other screen.

I can't press any of the button of attached screenshot. But when I'll press back button I can navigate through small fixed options.

In short, main calling screen is not working while I'm on call!!!


Comments

  • The same for me ☹️

  • blaimi blaimi
    ✭✭  / 

    Same here, this is very annoying. There are workarounds for speaker and hangup via the notification-menu but not for conferencing and keypad.

    I was able to make a conference on Tuseday, so this bug came probably in with the latest update.

  • blaimi blaimi
    ✭✭  / 

    Greta from nokia-support could help :)


    Please do the following:


    - Go to Settings -> Apps and Notifications -> show all apps -> Phone -> memory -> clear cache

    - Go to Settings -> Apps and Notifications -> show all apps -> Phone -> Menu -> uninstall all updates


    After this do a soft reset. Press and hold volume up and on/off until you see the android-logo (takes more than 10 seconds). Do not charge your phone while doing this. No data is lost and the buttons work again.

  • From last couple of days, call screen is not working!!


    I can't Cut the call, I can't put call on Loudspeaker, can't mute, can't add on call!!


    But when I press Back button it is working and I can navigate all things by clicking on left side's Small Round popup button on other screen.

    I can't press any of the button of attached screenshot. But when I'll press back button I can navigate through small fixed options.

    In short, main calling screen is not working while I'm on call!!!

  • neilk neilk
    ✭✭  / 

    Same problem here except my back button was also unresponsive. I ended up doing a long press on my power button and restarting the phone.

  • localhost localhost
    ✭✭  / 

    Bit old topic, but I was having the same issue. I ended up uninstalling the phone app from the Play Store. This brings you back to a rather old version of the app. After that, it was all working again. I did disable the auto-update for the app.

    Today I installed the update to the app from January 14 and it seems to work properly again.

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