Camera has stopped working!
I tried to go and capture a photo today and the camera app crashes after a few seconds of being open no matter what I do. Now totally unusable!
I even tried to grab a picture before it crashed and all that shows up in Photos is a grey square.
Closing the app, restarting the phone, soft resetting, force stopping the app, clearing the cache of memory and storage, and disabling and enabling don't fix the issue!
I've got an unlocked UK device bought from Nokia Store. Android 10 October update. Camera app version 97.10.1400. 01
Same problem here at Finland. Third party camera app works. Even factory is not working. Android 1 Dec 2020 update.9
M Bosch ✭✭
Same here, after december update. Camera app version 97.10.1400.01
Seems to crash at the initial default focus when using the default camera app.
Taking picture with third party app f.i. Whatsapp works without crash.7
Bei meinem 8.3 stürzt die App auch nach ein paar Sekunden ab. Bin jetzt bis zum Hard Reset gegangen...könnte das Problem aber nicht lösen! Andere Apps greifen aber normal auf die Kamera zu. Bitte um Hilfe!4
My 8.3 is doing that now also. Was OK from new (October) until today. The camera is one of the main things I use my phone for, so it'll be a major problem for me if I cannot resolve this issue soon.9
Hi am using Nokia 8.3 5g and I have the same problem with camera today.
Every think I try to solve it doesn't work probably it will be fixed by the following update. Hope to by soon. Happy new year.4
I have the same issue, just started an hour ago. Stock camera app version 97.10.1400.01 as well. I'm in Las Vegas, Nevada (USA) using the Nokia 8.3 5G model TA-1243.
Camera app stops immediately after opening.
I tried everything except a factory reset: force close, disable/reenable, clear cache and storage, removed SD card, airplane mode, about 10 each reboots, etc.
The camera works, just not the camera app itself. For example, Google Lens uses the camera hardware just fine, no issues. My bank app (for cashing checks) uses the camera hardware just fine as well. I can take pictures (as attachments) using WhatsApp and Google Messaging, no problem.
Also my Nokia 3.4 my camera not working2
I also have same problem which only started today on my nokia 8.3 5g hopefully nokia fix issue ASAP as camera unsable now4
Same here just got the phone today right out of the box . Set it up and the camera app just crashes right away . Downloaded a 3rd party app and that works4
Same problem here. I have the phone since 24th of December 2020. Nokia 8.3 5G. The camera app worked fine until yesterday. It is crashing today. Completely unusable. I also tried various resets. At least there are some third party apps able to take pictures... My kids are wanting iPhones. I never wanted to move to the world of apples. But perhaps time is getting ripe. Nokia, please hurry with the fix.6
Camera app ver 97.10.1400.08. Stopped working today. Nokia 8.3 5G 128.3
Gleiches Problem. Kamera geht nicht mehr. Andere App funktioniert. Problem also an der Software. Wird hoffentlich bald gelöst von HMD2
Same problem here.
I've had the phone since December 7th. Nokia 8.3 5G in Denmark.
Video works though - in messenger. Not in app, since the camera crashes after less than 1 second.
Been like this for about an hour now, and tried everything, in order to fix it.3
Wow, well this is a relief. I just started having the same problem today - which is weird since no updates have been pushed? Maybe it's a year 2021 /millenium deal type bug? ;)
Very annoying, but weirdly reassuring to know it's not just me.3
Just tried my camera. Version 97.10.1400.01 and everything is working as it should. I am in Australia.
Maybe another app is interfering with it as I do not have a lot of apps on my phone.1
Same here at srilanka.i think new year gift.and still no security updates after September. 3.41
I have just got my phone out of the box, set it up and the camera is stopping as well...on a brand new phone!!! I've tried everything in all the forums and nothing fixes it...should go get a refund? Or is Nokia going to fix this and start testing their software properly???3
Tried to manually set the date to 1-Dec-2020 and camera app started to work perfectly fine!
You can set back the right date and still continue to work!9
Yaser01, I did the same and it's working! So it's a date problem with the camera! Nokia! Your users have worked out your software problem for you.... now...please fix it! And stop giving us work arounds that clearly don't do anything except waste our time2
Same here. Default Camera App on my Nokia 8.3 crashes at startup since 31/12 afternoon. No luck with resetting the app data, checkkng app autorisation & I do not see what could be interferring...0
Works for me too! Camera works as long as the app is running after changing the date.0
Exactly the same problem as Sisu Matt. Just found this forum and the tip about the date and now it seems to work. Thanks! p.s: very disappointed customer1
This solution works for me!!! I set the date before Dec 1 2020 and everything works fine! Please use this information as a clue and fix the bug as soon as possible!!0
Same problem, just started today. All apps except the factory camera app will take pictures (whatsapp is fine). Nokia 8.3 5g, Vietnam model.
Just started when I started my vacation. Any way to install an older version?0
After several times doing that works thanks0
Changing the date to last year fixes it, confirmed. It throws all the other apps off, but at least I can take pictures lol.1
Very same problem here! (Switzerland) Setting the phone's date back to dec 2020 works also for me. At least...
Need a solution immediately here!
Same problem, i've solved like this: changed the date to 30 Dec 2020, opened the app , then changed the date back to 01 January 2021,for now camera works.I've contacted Nokia to complain about this. Update : after opening the app few times it crashed again!5
Answer from Nokia support
We appreciate your time to let us know the feedback. For the moment, please patient to use the camera app on Google Play Store.
We will forward the issue to the software department for checking the application asap. Stay tuned to check app updates .4
Yeah this sounds like either an expired certificate (is the camera app phoning home...?) or a date parsing error somehow. Interesting error and I'm sorry for those at HMD receiving this support issue on new years eve...1
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