Nokia 8.3 5G and Nokia 3.4 camera fix

HMDLaura ✭✭✭✭
edited January 2021 in Phones

Hi Nokia Phone Users

Some users are experiencing a camera software error on Nokia 8.3 5G and Nokia 3.4. Our team of experts has already identified the root cause of the issue and are working on a fix to resolve as soon as possible. 

While we work fast to create a software fix, please find below steps to manually restore your camera functionality with immediate effect:

1) Go to your settings

2) Open ‘System’

3) Select ‘Date & time’

4) Turn off ‘Use network-provided time’ (UK) or ‘Automatic date & time’ (US)

5) Adjust the date to 2020 – 12 – 30 (or earlier)

6) Open the camera which will now work normally

-Step 7 and 8 can be skipped by Nokia 3.4 Users -

7) Go to camera settings

8) Disable ‘Scene detection’

9) Go back to settings

10) Open ‘System’

11) Select Date & time

12) Turn on ‘Use network-provided time’ (UK) or ‘Automatic date & time’ (US) 

Best regards,