Nokia 3.4 and Nokia 8.3 5G software fix for camera error

HMDLaura
HMDLaura ✭✭✭✭
edited May 16 in Phones

Hi there,

Our team of experts has worked fast to issue a software fix for some of our customers who experienced a camera error on the Nokia 3.4, and Nokia 8.3 5G.

You may have already received the update, if not, don’t worry as it will be coming to you shortly – all regions will receive the software fix for the Nokia 3.4 and the Nokia 8.3 5G no later than tomorrow (Friday 8 January), if not sooner. 

We will also issue a ‘My Phone’ alert to your phone once the software fix is available in your region. ‘My Phone’ is the official support app for Nokia smartphones, which is available for download on Google Play Store -here- if you don’t already have it. The app offers personal customer support, you can join the Nokia phones community, get app recommendations and explore your phone’s user guide and more.

 Steps to follow once you receive your ‘My Phone’ alert:

 Option 1: My device is connected to WiFi and I receive automatic updates from Google Play Store as default

  1. Step 1: You will receive an automatic update
  2. Step 2: Open camera, and press “menu” which is located in the top left corner of your phone screen
  3. Step 3: Select “reset settings” at the bottom of the camera settings page to restore the camera to its default settings. 

 Option 2: My device is not connected to WiFi and I do not receive automatic updates from Google Play Store

  1. Step 1: Open Google Play Store
  2. Step 2: Press the “Menu” icon
  3. Step 3: Select “My apps & games”
  4. Step 4: ‘Camera’ will appear in the “updates pending” list. You can press “update” from here
  5. Step 5: Or press “update” in the app page
  6. Step 6: Open camera, and press “menu” which is located in the top left corner of your phone screen
  7. Step 7: Select “reset settings” at the bottom of the camera settings page to restore the camera to its default settings. 

You can also check for the update when opening the Google Play Store and searching for "HMD Camera". The application will show up with the update. Press the update button and download it.

 How to check if the camera software fix has been installed:

 Nokia 3.4

  1. Long press on camera icon then select ‘App info’
  2. Press ‘Advanced’ then scroll to the bottom of the screen
  3. Version number displayed at the bottom should read: 97.10.2019.02

 Nokia 8.3 5G

  1. Long press on camera icon then select ‘App info’
  2. Press ‘Advanced’ then scroll to the bottom of the screen
  3. Version number displayed at the bottom should read: 97.10.1400.52

Thank you for your patience,

Laura

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