Nokia 3.4 and Nokia 8.3 5G software fix for camera error

Hi there, Our team of experts has worked fast to issue a software fix for some of our customers who experienced a camera error on the Nokia 3.4, and Nokia 8.3 5G.

Nokia 3.4 and Nokia 8.3 5G software fix for camera error

HMDLaura HMDLaura
✭✭✭✭  /  edited January 11

Hi there,

Our team of experts has worked fast to issue a software fix for some of our customers who experienced a camera error on the Nokia 3.4, and Nokia 8.3 5G.

You may have already received the update, if not, don’t worry as it will be coming to you shortly – all regions will receive the software fix for the Nokia 3.4 and the Nokia 8.3 5G no later than tomorrow (Friday 8 January), if not sooner. 

We will also issue a ‘My Phone’ alert to your phone once the software fix is available in your region. ‘My Phone’ is the official support app for Nokia smartphones, which is available for download on Google Play Store -here- if you don’t already have it. The app offers personal customer support, you can join the Nokia phones community, get app recommendations and explore your phone’s user guide and more.

 Steps to follow once you receive your ‘My Phone’ alert:

 Option 1: My device is connected to WiFi and I receive automatic updates from Google Play Store as default

  1. Step 1: You will receive an automatic update
  2. Step 2: Open camera, and press “menu” which is located in the top left corner of your phone screen
  3. Step 3: Select “reset settings” at the bottom of the camera settings page to restore the camera to its default settings. 

 Option 2: My device is not connected to WiFi and I do not receive automatic updates from Google Play Store

  1. Step 1: Open Google Play Store
  2. Step 2: Press the “Menu” icon
  3. Step 3: Select “My apps & games”
  4. Step 4: ‘Camera’ will appear in the “updates pending” list. You can press “update” from here
  5. Step 5: Or press “update” in the app page
  6. Step 6: Open camera, and press “menu” which is located in the top left corner of your phone screen
  7. Step 7: Select “reset settings” at the bottom of the camera settings page to restore the camera to its default settings. 

You can also check for the update when opening the Google Play Store and searching for "HMD Camera". The application will show up with the update. Press the update button and download it.

 How to check if the camera software fix has been installed:

 Nokia 3.4

  1. Long press on camera icon then select ‘App info’
  2. Press ‘Advanced’ then scroll to the bottom of the screen
  3. Version number displayed at the bottom should read: 97.10.2019.02

 Nokia 8.3 5G

  1. Long press on camera icon then select ‘App info’
  2. Press ‘Advanced’ then scroll to the bottom of the screen
  3. Version number displayed at the bottom should read: 97.10.1400.52

Thank you for your patience,

Laura

Comments

  • NokiaFanTH NokiaFanTH
    ✭✭  / 

    Thank you so much for hard work to fixed it.

  • Thanks for the quick turnaround and crystal clear instructions Laura

  • It works...good job , Laura

  • Md Shoyaib Md Shoyaib
    ✭✭  / 

    Please .Nokia 2.1 hang fix system update

  • Hinata Hinata
     / 

    Et dire que j'ai ramené le téléphone au magasin et j'ai eu un échange neuf ! Juste à cause de ça mais maintenant j'aurais pu le problème avec cette mise à jour.

    Mais d'autres problèmes persistent ! Veuillez prendre les commentaires en compte des acheteurs et qui utilisent ce téléphone Nokia 3.4 !

  • ErwanC ErwanC
    ✭✭  / 

    I received the notification in the "my phone" app. But the Camera app (named "Photo/Vidéo" in French) does not appear in the list of apps in the Play Store ! It is not updated, still in version 97.10.1400.02 (on a Nokia 3.4).😥

  • Steyr Multi Steyr Multi
    ✭✭  / 

    Jawohl...ist auf meinem Nokia 8.3 angekommen (Version97.10.1400.52)

    ...es funktioniert jetzt wieder alles!

    Danke! Etwas schneller hätte es gehen können.

    Noch dazu wurde mir am 31.12 noch empfohlen mein Gerät einzuschicken! Sicher nicht wenn es nur ein Software Problem ist!

  • Does not work with mine as I have gone into play store and camera not listed there

  • dorso dorso
    ✭✭  / 

    Hallo, probier bitte den Nachtmodus aus und schau bitte ob bei dir ab jetzt auch nach dem auslösen im Nachtmodus im Auslöseknopf eine Animation läuft, die die Verarbeitung des Fotos zeigen soll.

    Wenn das so ist dann wirst du merken das du solange bis diese Animation nicht verschwunden ist in der Kamera-App nicht machen kannst, ist das richtig?

    Mfg

  • glglgl glglgl
     /  edited January 7

    Hi.


    Thanks for the info, unfortunately not working for me either with a nokia 3.4

    I got the notification via "My Phone" but no update is possible, in germany via play store or otherwise. Clicking the menu button obviously not possible as that also crashes the camera. Manual date or time fix doesn't work either.


    Can you offer any advice when the update will be available in Germany @HMDLaura ? Would be super grateful for any idea. As a side note, as other posters have noted, the camera app doesn't even show up in "my apps" in the play store so I'm not quite sure how the update should come from there?

  • andigruber02 andigruber02
    ✭✭✭✭  / 

    Hi! Ist bei mir das gleiche in Österreich. Update ,,noch" nicht da, die Info schon. Der Kamera workaround funktioniert schon auf meinem 8.3 nur muss ich 2x schnell hintereinander sobald die Kamera App geöffnet ist auf das Menü Symbol tippen, einmal reicht nicht da stürzt sie gleich ab. Falls du im Menü bist, deaktivieren die Scenen Erkennung und die Apps ist stabil, bis hoffentlich das Update kommt.

    Mfg

  • Мне не пришло обновление

  • maria kovaleva maria kovaleva
    ✭✭  / 

    No updated came to the Russian store, similar to Nokia 3.4 users, update came for My phone app but no camera in the pending list at all. Still the old version of the app.


  • Thank you so much 🥰🥰🥰🥰

  • timetraveler timetraveler
    ✭✭  / 

    Just received camara updated from play store, scene detection can turn on now, camera 97.10.1400.52 .

  • JohnL JohnL
    ✭✭  / 

    Camera now working again, thank you. Any news on why the phone won't update yet? Still on original OOWW-1-080 build number and there's at least 2 updates that have been released.... .

  • Shyjo Johnson Shyjo Johnson
    ✭✭  /  edited January 8

    I didn't receive the update yet. Please 🥺 bring the software update to UAE playstore too

  • Mari Fender Mari Fender
    ✭✭  / 

    Hi, from Hong Kong when will be the update available here? Thanks...I really got lots of issues in my 8.3 . Other apps are affected too.

  • Chadz Chadz
    ✭✭  /  edited January 8

    UK based user here.....Camera update showing available within play store. Updated app ....cleared cache via settings > Apps & Notification then reset settings via the camera menu and quickly rebooted the phone. Camera working again without any issues. ..........No further main Android / system updates received yet.

  • ErwanC ErwanC
    ✭✭  /  edited January 8

    I just found the solution to my problem 😀 (Nokia 3.4, Camera App still crashing and not updating and not showing up in Google Play Store, despite the My Phone notification explaining how to update it) :

    • in Settings / Apps / open the app "Play Store", and empty the cache and all data
    • Open Play Store, open My Apps / It takes a long time because the app is rebuilding the list of all the apps installed on the phone
    • Then, 🎵 Tada ! the app "Camera" shows up and it says that the app needs updating ! And it updates it to the new version... and then it works !
  • Tausend Dank jetzt hat es endlich auch bei mir geklappt. Auf diese Idee wäre ich nie gekommen. Danke für den Tipp.😊

  • glglgl glglgl
     / 

    Hi! Ach - gut zu wissen dass es nicht nur bei mir so ist, und danke für den Tipp mit 2x sxhnell tippen. Ich werde sowas ausprobieren und hoffen dass Play Store Cache leeren auch hilft, wie @ErwanC hier erwähnt hat.

    Mfg

  • glglgl glglgl
     /  edited January 8

    This worked perfectly for me on Nokia 3.4 German version. Thanks!!

    @HMDLaura as this seemed to help a few people - maybe it's worth updating your original post with these instructions?

  • Laycon Laycon
    ✭✭  / 

    This method works perfectly here in West Africa region. 😃 Thanks for the good work.

  • Kelster Kelster
    ✭✭  / 

    I have no update and can't get into camera menu as the app keeps closing. Am in UK so when will I get update? PS I have gone through all of the options to update.

  • Steyr Multi Steyr Multi
    ✭✭  / 

    Hallo, ja es stimmt, solange die Animation beim Auslöser läuft kann Mann sonst nichts machen.

    Möchtest du sonst noch etwas wissen?


    LG Gabriel

  • andigruber02 andigruber02
    ✭✭✭✭  / 

    Today, i've got the Update! Now the camera works properly😎

Sign In or Register to comment.