NOKIA 5.4 Microphones Gain Level

It seems the NOKIA 5.4 (Philippine Variant) having trouble with Video and Audio Recording. Situation #1:

NOKIA 5.4 Microphones Gain Level

jeffianFM jeffianFM
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It seems the NOKIA 5.4 (Philippine Variant) having trouble with Video and Audio Recording.

Situation #1: When you record a Video or Audio (including third party apps) then trying to play the Audio/Video it seems the Speaker is not loud as we expected or very low volume.

Situation #2: Using 3G or LTE Voice Call, most of the time when you calling somebody with different phone brands/models. It seems the NOKIA 5.4 having problem also with Microphones, we can't hear by the other callers and the volume is not so loud as we expected. (Already contacted the Network Operators and it seems no problem at all and the according to the investigation of service providers, it's HMD Global fault/problem)


Temporary Solution:

# 1. Use Headphones/Headsets with built in Microphone.

# 2. Inform your Network Operators that you're experiencing problem with NOKIA 5.4

Final Solution:

Software Updates for bug fixes particular the 5.4 Microphones.

Comments

  • Glen Andrew Glen Andrew
    ✭✭  /  edited May 14

    Same with my situation. I also tried calling using Google Duo and Facebook Messenger, and the problem still persists. However, I do not know if it is caused by hardware or software. How sure are you that it is a software problem?

  • Grönblom Grönblom
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    Omani,huollossa, mikrofoni hajosi.

  • jewelie jewelie
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    Quite. It could be a manufacturing quality problem, too much variability on the gain of the microphone hardware components. Hard to tell.

    See my other post, I've found many more issues; when I get home (away dealing with a medical emergency for a few months) I'll be returning the phone for repair or refund.

  • maazkalim maazkalim
    ✭✭  /  edited August 6

    It's just not with the “Philippine variant”, I purchased it online here in India( model: TA-1325) and it's the very same here, as well.(

    My unit is assembled domestically.)


    I've already suffered in myriad of ways trying to get it replaced after facing agony in getting it delivered, at first-place.


    I was just going to initiate legal-action against them before..



    '''P.S.''' So, any update from somebody?

    '''Edit Note:''' Fixed the punctuation( the quotation-marks, to be precise).

  • maazkalim maazkalim
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    Wait..!


    Whichever part of the globe you live in, allows such flexible "Returns"?


    Months for 100% refund? Literally?

  • The caller at the other end is not able hear me properly...

    I tested recording my voice & send it on whatsapp which that works fine & the voice is not getting broken but when The caller at other end recorded my call the voice was getting broken with sudden gaps/breaks making the caller unable to hear my voice clearly.


    Also, there was another problem in calling where could not merge calls & create a conference call, whenever I tried doing so the call ends with error!

  • PremRaj PremRaj
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    Club House all say can't hear me . ME:I am barking loud and the moderator says: remove your earphones and speak close to the phone..

    Me: giving cPR kind and speaking

  • PremRaj PremRaj
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    Nokia 5.4 I don't know why am I not audible on clubhouse.....mic is Mickey .. even calls are so inaudible other end person says

  • Jennifer C Jennifer C
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    I called out by Line and Message, the receiver said my voice is too low to be heard. It has happened many times since September 1st. Try to fix, still no working normally.

  • jewelie jewelie
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    It's definitely fixed by the firmware updating to either MR 1.300 or to Android 11 (I'm in UK and just got Android 11 a few days ago.)

  • Dhana98 Dhana98
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    I recently updated to android 11, now I'm having microphone problem. Previously i didn't have that microphone issue. Now others can't hear my voice clearly and says my voice is low even if I have a considerable voice. I'm now fed up with this phone. HMD - Nokia just provide a phone at least with proper functioning of basic components

  • jewelie jewelie
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    Oh heck no! Not cool! That problem drove me mad. Which region are you? I used to have this issue but now haven't since MR 1.300 and Android 11 in UK.

  • PremRaj PremRaj
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    I guess after upgrading to Android 11 this mic issue came...all apps and the listeners complain of voice not audible ....called Nokia helpline and was asked to dial *#*#372733#*#* to perform reset ...but didn't work

  • Dhana98 Dhana98
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    Yeah, I'm planning to claim my warranty by contacting nokia care center.

    I'm from srilanka and hope that the care center will fix this since I'm within the warranty period.

  • Dhana98 Dhana98
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    Guys will a factor data reset will rocover my microphone issue? Or should I give it to the care center?

  • jewelie jewelie
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    It's worth trying before you give it to them. They'll undoubtedly wipe it anyway.

  • Dhana98 Dhana98
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    Hey everyone, I recently found out that when we are using the speaker mode when calling the phone is using the microphone in the top of the phone, but when calling through front speaker, bottom microphone is used which has less gain than the top. I'm currently using android 11 and still suffering from low gain in bottom microphone.

  • Hi all,

    I'm having same issue with low volume to other party and not luck even after reset the phone . Planning to visit Nokia Service center in Sri Lanka since their phone is not working. It's really disappointing me.

  • Same issue with microphone.

    Got phone a week ago, everyone complaining they cannot hear me.

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