[#Campfire] Feedback Friday #2: What will make your new phone long-lasting?

dipankar paul

Hello everyone,

Results from the last poll showed that the most popular answer was that when considering buying your next phone, the single most important factor in making your decision is being able to keep your phone for three years. 

For this week, we’d like to understand what the best way to do that is. So, to follow up based on last week’s question, this week we’d like to know: 

When considering buying your next phone, what is the single most valuable factor in terms of keeping your phone for three years? 

Please select one from the list below.  

Tell us in the comments the thinking behind your choice, and stand a chance to be selected for our next Campfire!

FedyaG

Additional Android OS upgrade(s)

The most important factor for me is software support, particularly OS up to date maintanance without delays. I think my next phone will be Google Pixel honestly, as they not only upgrade software during 3 years but span the life of phone further more than 3 years :)

Lawrence JB

Additional Android OS upgrade(s)

I wish If I had got A11 to my beloved Nokia 7.1.

Commitment to roadmaps shared is a very important thing and Android 11 update delays has already taken a big hit to lose credibility of HMD in the market.

This should not happen because no one wants this to happen to their beloved brand whom they loved and cherished for a very long time.

Please request you to move away from Android One which is not even supported by Google like it was two years back. They have not even updated their site since ages.

We all want back the Nokia we have known for innovation, in camera dept, design, UI and exclusive apps. Even Lumia designs were beautiful.

Nokia fan🙏

Bharath KB

Additional Android OS upgrade(s)

The most valuable factor that I expect may be few more users too , is when choosing a new device is that Additional Android Upgrade . This will be an most inevitable factor that justifies the money we spent to own the device and it also justifies the Hardware used in the device.

Every other poll options here are for those who uses the device without much care where they require a hickup reliever now and there. For example when we use a device with care we don't ever need an extended warranty support, free replacement etc except the manufacturing defect and miserable event that damages the device. Hence those who are using their device without much care is unfit to own those.

When we expect those factors to be valid we should or must have to care our devices to achieve that LONGEVITY.

Personally I was also expected that HMD will extend their support for its devices that launched with oreo with an Additional Android Update In particular to the Nokia 5.1 Plus, 6.1+, and the 7+.

Anyways these blah blah's won't work as the farewell nears for my Device Nokia 5.1 Plus and for many more.

krishnasnapshots

Longer manufacturer warranty, covering all hardware and software defects

When charging ports looses, only longer manufacturer warranty can save the user from such hardware defects.

Kartik Gada

Longer manufacturer warranty, covering all hardware and software defects

The longer the warranty the more satisfied will be the customer. All other things come afterward. A standard warranty that's longer will always be appreciated by the customers and will also affect their buying decisions.

A long warranty is a major reason I became a Nokia fan. Over a decade ago we were surrounded by Nokias so it was easily the first choice for most people including me. But, the visits to the Nokia Care back in the day were a nice experience too. The way Nokia reps interacted, their friendliness and the speed at which all the issues were solved (at least in my case) gave me confidence and peace of mind. During the visit to Nokia Care just before my warranty was to expire, I was told about the extended warranty that was being offered for just Rs.150/- for my phone and I bought it. The next year, just two months before the warranty was about to expire some of the buttons of my phone stopped working. Nokia Care repaired it but within a week the issue occurred again and on my next visit to Nokia Care they told me the phone will be replaced. In 12 days, I had a new Nokia X2-00 in my hand which still works perfectly fine all thanks to the 2nd Year Extended Warranty Nokia offered and I purchased. Nokia got a Fan but also a strong supporter and a brand evangelist that day. 😁

No one should have to visit a care centre so much but in a case when one needs to then it is better to have a phone under warranty which gives peace of mind and a care centre full of highly trained staff that's professional.

So, for me, I will always prefer to have a longer warranty over other things. I take care of my phones and haven't had a phone with a broken display or broken rear glass panel. But, internal hardware giving up in the 2nd or 3rd year of usage can get covered under this 3 Year warranty which is more important.

The SW things I would like to see via updates would be improvements and additions of new features in the phone as well as the camera app which will actually make phones better over time. Coming to SW updates, Nokia is already offering 2-3 years of SW updates which for a phone's life is more than enough in the Android Ecosystem. Most users will be switching to new phones after 3 years so, it-s better to offer a longer warranty and invest resources in that.

Just bring that X10/X20 in India along with 3 Years of Warranty and I am sure it will fly off the store shelves like hot cakes provided that Nokia Mobile once again focusses on improving relationships with offline retailers and makes them stock Nokia phones again. Nokia phones stand out from the rest, just put those on the front of the store shelves where consumers can easily see them and not keep them hiding in some corner.

jkeloltri1

Device testing, with proof of the highest standards of testing in the industry

In my opinion, hardware reliability is the most important factor, as even if the device is up-to-date software wise, a device would be unusable without functioning hardware (case in point: failing USB-C ports). More resources should be allocated in device testing to ensure that the hardware could stand the test of time.

Of course, software updates are important as well, if device testing wasn't an option, I would have picked that instead, as security depends on these updates. Moreover, the more features we could get on existing devices, the longer we could keep them without feeling FOMO.

nikhilkunwar0904

Longer manufacturer warranty, covering all hardware and software defects

I love to hold on to my phone for a quite long time but due to certain situations it won't happen but I would like to see that perspective changed. I would love to get service and care for my phone for a much longer time. And I believe that would make any consumer to stick on to the particular brand that that does the impossible, by providing better after sale services.

Thank You 💙

Lawrence JB

Additional Android OS upgrade(s)

https://community.phones.nokia.com/discussion/comment/191787#Comment_191787

Nice to read your earlier experiences which brought back lot of memories of Nokia. Until 2021, none of my Nokia phones had any problems that I had to go to the care center. Nokia 6.1 had battery problem so I got it replaced, Nokia 5.3 had screen retention issues and camera autofocus issues other than that there was no problems whatsoever.

Would love to see X series in India but not expensive. I think 15-20k would be the best price.

praveenp

Additional Android OS upgrade(s)

Even though I wanted to go with  Longer manufacturer warranty, covering all hardware and software defects, but I opted for Additional Android OS Upgrade(s) because of the following reasons:

1. Giving a longer warranty (more than 1 year) by default might not be feasible for brands too (and that's probably the reason almost all brands stick to this industry norm). But this can be sorted out by giving an option of additional warranty period package by paying a normal charge for 1 or 2 years. Many brand have done that in past (Nokia and Samsung as far as I know), and many are doing that. And it is economically feasible too for brands (if I am not wrong).
2. My vote goes to Additional Android OS Upgrade primarily because even if a 2-3 year old phone is at par with the performance of newer players in the market, there are certain situations when existing software updates by any company bring some bugs and issues which are hard to rectify (I can say this because this has been in the case of my Nokia 7 Plus where a couple of issues with Android 10 still persist). And when these issues persist even after the software support for the device gets over, it becomes a bit troublesome for the end-user to continue using the phone (most Indians do not change their phones too frequently). There are also some issues which get rectified in the next OS upgrade only. So, giving an Additional Android OS Upgrade (preferably targeting the existing issues in the device) might help all the devices collectively, and since most millennial consumers use their smartphones more than 2-3 years, a newer Android will also keep them in pace with the technology too.

The basic philosophy is... Not everybody gets affected by a hardware issue, but almost everyone gets affected by a software issue.

Ogar parmar

Longer manufacturer warranty, covering all hardware and software defects

A longer Manufacturing warranty would definitely be my first valuable factor in selecting a phone.

As now a days, our phones have become our partners & I personally do not wish to change my phone every year or another, and it will be really very grateful for me if my phone stays with me for 3 years. So if I have a longer manufacturing warranty, I can stay with my phone at least for the warranty period. And ofcourse it would even be lighter to my pocket.

Nokia in this case is already ahead, although they don't provide a longer warranty on paper but there phone does really work for longer time practical field. As Nokia is already making reliable & robust devices which are working well for longer time, then nokia can really provide longer warranty with the phones which will definitely make nokia different from others as well gain the trust of their customers!.

krishnasnapshots

Longer manufacturer warranty, covering all hardware and software defects

Everyone wants to last a phone for a long time but unfortunately when a customer get stuck with defects, the first thing comes in mind i.e. manufacturer warranty in order to solve the issue without investing in it. That's why, on my priority, longer manufacturer warranty is necessary to consider while buying a new phone, covering all hardware and software defects to make the future of the device safe. It makes the relationship between a brand and customer even more stronger that it was.

thanoofnaina

Additional Android OS upgrade(s)

The choice was really difficult to make. Because I opt to get an extended warranty as much as I wanted to be upfront in experiencing newer Android versions.

By ensuring additional Android OS upgrades, I firmly believe that Nokia Mobile will provide better and newer hardware options and bring every new phone to perfection to cope with the software up-gradation.

And I guess, ensuring the perfection of each device to be ready for more OS upgrades, at the time of productions, can help to avoid the possibility of future problems regarding outdated hardware or something related.

Thank You😊

nokianchetan

Longer manufacturer warranty, covering all hardware and software defects

Anytime my vote is for longer manufacture warranty covering all hardware and software defects

Nokia Mobile already promising 2 years of major software updates and 3 years of security updates and they never disappoint me 🙂

But to be honest we have seen one defective part changed the game for some mobile phones so my first priority is always longer manufacturing warrenty

Also I want to mention that if Nokia 7.2 's Power button got damaged then you need to replace a display with frame and its really frustrating and in this extended warranty is really really important

BeVenkatesh

Longer manufacturer warranty, covering all hardware and software defects

We all know HMD Global has been releasing smartphones under the Nokia brand for several years now and their top priority is to focus on support, durability and longevity of their products.

As they introduced new strategy of ‘3-3-3 promise’ is clear and has a potential: 3 years of Android upgrades, 3 years of security updates and 3 years of warranty, I feel like ongoing software and hardware support for the new and upcoming phones make it compelling.

Nokia, however, trails way behind others when it comes to delivering Android 11 updates. In fact, it has failed miserably to even keep its own promises. Nokia needs to boost its software development department to meet the promises that it has made and they should assure back to the Nokia fans.

Promises are easy to say. Let’s see what happen when HMD realizes they get revenue from selling phones, not updating old ones. I’ll bet they will change their tunes quickly. Many OEMs promised updates, yet very few actually delivers. 

It's_vicky

Others. You suggest!

I have used nokia 6.1 plus & Currently using nokia 5.1 plus.The phone is really working well since 2 years. As of my personal experience, nokia is far ahead in market in terms of quality & durability,the only improvement needed in parts like charging port, Power key & volume buttons & earpiece. These are the most commonly damaged parts as per me, if atleast these parts are covered with 3 years of warranty it will make my phone last longer.

pushp kumar

Additional Android OS upgrade(s)

I had purchased my nokia 5.1 plus in 2018 with the android version 8. After few months I had received the android 9 version in December 2018, and at present it's running on android version 10 with latest security patch of may. The most lovable think about nokia mobile is the android one version. This makes the phone neet and clean, free from adds.

So according to me Additional Android OS upgrade is the most considerable thing while buying a new phone.

JAVA

Additional Android OS upgrade(s)

https://community.phones.nokia.com/discussion/comment/191768#Comment_191768

Trust me you don't

gipo

Additional Android OS upgrade(s)

Most important for me is longer OS support and updates.

Nokia should also update 8.3 to A13 I think.

Varun94

Additional Android OS upgrade(s)

Os upgrades are definitely first thing I think when buying a phone,infact when I purchased my 8.1 it was android one which made me purchase it,I thought os upgrades will be quick and features from pixel devices will be added too.

First update was fine but no extra pixel features,second update is horrible,still continuing no regular security patches no regular maintenance releases on time

To be honest I don't find any current phone in nokia which can replace my 8.1 which is 2 years old which is a shame,all nokia phones in india have slow processors combined with 720p display which is a huge letdown.

JAVA

Additional Android OS upgrade(s)

https://community.phones.nokia.com/discussion/63344/campfire-feedback-friday-2-what-will-make-your-new-phone-long-lasting

Well Nokia phones is great when it came with os . Which came with the device. But after updates the original problem started just look two our 7.2 the device almost died because of the bug in Android 10.. they released with out proper testing.. same happened to 8.1 with Android 11... And so on. We don't needed regular updates if you keep bringing updates with bug.. only thing now nokia have is stock Android..

ShubhamPatil822

Longer manufacturer warranty, covering all hardware and software defects

In my opinion Longer manufacturer warranty, covering all hardware and software defects, this point is very important because it is very much needed in the present pandemic times because suppose someone has just bought a new phone and wants to use it for more years instead of two or three years. If so, what do they do? Some people have a habit of using the phone for a long time, or because they love to change the phone, they are not ready to change the phone early❤️, and if the phone has some hardware or software issue and your phone is under longer warranty, then the benefit is much higher. Time can happen to people who use a phone. Now we all know that Nokia has been given 3 years warranty and 3 years software update 🙂, so there is no need to tell Nokia about this, but from now on, if all the phones have such a role, it will be for the benefit of the customer and people's trust in Nokia. It will be even tighter 🤝🤝

JAVA

Additional Android OS upgrade(s)

https://community.phones.nokia.com/discussion/comment/191787#Comment_191787

Why don't they try to bring 8.3 to india... Actually India is the only country nokia ignoring.. here we have one year warranty.. and additional one year warranty if you are willing to pay... But outside countries like UAE offering 3 years.. which is one year by Nokia. And 2 years warranty by others

JAVA

Additional Android OS upgrade(s)

https://community.phones.nokia.com/discussion/comment/191824#Comment_191824

Exactly what I wanted from Nokia. And we also need powerful hardware support like a AMOLED display . A bigger battery 🔋.. chipset like SD888 or 700 above..

joe367

Device testing, with proof of the highest standards of testing in the industry

Testing can ensure user experience down the road better. Like the charging port issues that bugged many users long time ago, or how many charging cycles a battery would last. Such issues could be reduced by proper testing. From recent videos released, I think Nokia is doing good in that department. One doubt, device testing in the survey also includes software testing, right? It's not a great experience having a terrible bug in new update and having to wait for next update. Things like beta labs should be re-opened.

JAVA

Additional Android OS upgrade(s)

https://community.phones.nokia.com/discussion/63344/campfire-feedback-friday-2-what-will-make-your-new-phone-long-lasting

https://community.phones.nokia.com/discussion/comment/191827#Comment_191827

We need to focused on your updates to make them bug free.. And we should have our own features..

YogiAgs

Longer manufacturer warranty, covering all hardware and software defects

Longer warranty support on hardware and software will greatly influence the user's decision to keep his phone longer. With the support of a longer warranty will give the user's phone a chance to last a long time. But additional Android OS updates are also important anyway. ha ha ha

Vasilis Kos.

Additional Android OS upgrade(s)

Let's face it. Numbers talk. People rarely keep their phones for more than 1-2 years. The reason is not that their hardware is old or inadequate for evolving software. The reason is the need of customers for changes, and thus the need for an ever changing and evolving OS, and user environment. So, most users tend to change their phones, within a year after the last Android update they get, even if their hardware is still rocking.

And that's the case for me too! Since I always buy phones with decent hardware (like mid-range ones), I always change them within a year after their last Android update. 😁

pravin nagmal

Longer manufacturer warranty, covering all hardware and software defects

Longer warranty really makes people buy things, and I'm really happy that Nokia phones get regular security and major updates. One more thing want to add that Nokia should focus on releasing midrange smartphones, Nowadays noone is buying low budget smartphones. @dipankar paul

phcr809

Free screen replacement, covering every possible damage to your screen

It is usually quite problematic to replace screen since the majority of consumers are not aware of the right and authorized service centers. Thus, from my perspective the option that I've voted for can definitely attract many potential customers. Unfortunately, right now I ended up in this kind of situation with my Nokia 3.4

Erick1973

Longer manufacturer warranty, covering all hardware and software defects

The main reason is, it's getting harder to repair your phone. If phones had replacement parts and easy replacement or upgrade instructions, the phones we buy will last longer. Many phone manufacturers tried the modular approach, maybe Nokia needs to look into this. If you need a new battery, screen, or better cameras, upgrade or replace it. Just like upgrading your laptop, maybe it's time to upgrade or phones, instead of buying new phones.