[#Campfire] Feedback Friday #2: What will make your new phone long-lasting? - Page 3
So are we
[#Campfire] Feedback Friday #2: What will make your new phone long-lasting?
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Comments
So are we
Для меня наиболее важным является Обновления ОС Андроид. После каждого обновлений телефон становится все более стабильным и надёжным. Жду всегда с нетерпением.
Additional OS upgrades is the only one truly makes a phone last long. Other options are essential for a device manufacturer to include and should not compromised as a feature.
I chose "Additional OS Upgrade": imho this is a crucial point for a smartphone. I mean bufixing should be frequent and I expect at least 4 or more MR to be scheduled during the year as well as monthly SP. This cadence should not decline during the lifetime support of each device (as we see in some models after the first year of release).
Giving just an MR for a new OS updates, pumping more and more bugs to final end user should be avoided as well as patching major bugs in more than 7 months.
Nokia7Plus update experience to Android 10 was a nightmare...and now this scenario is repeating with Nokia 3.2 too with Android 11.
It's up to HMD to change path and invest in software seriously
Likewise, I have never used the warranty on any smartphone. Do we have to pay a premium to subsidise repairs when clumsy people break their phone? 😜
Can agree more ..
The Battery is usually the thing that lets any phone down over time. If it's possible to have a battery guaranteed to last all day upto 3 years in a phone, this would be a key selling point. A lot of my friends switch phones based on battery performance later into the phones lifespan
Updates keep phone new in the market..we don't feel bore after using for longer time as it provides some latest features.It improves laggness performance as well which is the most important key everyone wants...
All these things make us use phone longer time..
We want side mounted finger print sensor with punch hole camera with ibm 2nm chip or mediatek 1200 Dimensity liquid cooling amoled display or clear black display 10000 mah solid state battery Nokia stock android with dual apps clone on all apps...4k display tricamera on back rectangle layout and aluminium chrome finish and Nvdia GPU and detachable keyboard and wireless pen Nokia should merge with sony and Ericson intel ibm and Qualcomm opera and Mozilla rebuild symbian as per consumer demand and survey and feedback for feature requests
Nokia should also team up with nvidia for chromebook graphics cards Nokia should collaborate with Kodak,Onida,here maps,ktm android console/ tata android console like android tablet with Gorilla glass 6
Nokia should make its own UI like miui so that we can clone every app and maake its own launcher like poco and should name it ocean UI and and redesign Symbian for web app that run and install in server and from store i can download web app plugin concept like puffin os and kai os like Huawei made its own harmony os with emui like Google stedia
Nokia should collaborate with sony ps6 and make its own processor with the help of ibm 2nm chip or fugaku japan
Nokia should collaborate with netherlands,France,isreal, japan,usa,Russia,india,north korea,Poland,Canada,Norway, Sweden,Germany,Austria,itlay, United Kingdom, Denmark make its technology strong
Nokia should invest money in iball, havells,Onida,Kodak,Adani and Birla group
Nokia should Aquire mediatek and improve the process with the help of intel and Nokia bell labs
Как по мне сотрудничество Nokia и Windows было просто бомбой,самая гениальная идея!))Жаль что это продолжалось не долго( но моя флагманская Lumia 820 до сих пор жива)) Сейчас я уже 4 год пользуюсь Nokia 8 и мне кажется самой большой проблемой, что в Lumia 820 или Nokia 8, является малый запас ёмкости аккумулятора,что не даёт нормально функционировать телефону более трёх лет,хотя моему телефону уже четвертый год,как по мне,первые 1-2 года железо ещё конкурирует с так называемыми новинками,но надо понимать,что каждый год придумывают что-то лучше,оптимальнее и от этого никуда не деться,технологии не стоят на месте,но качество телефонов Nokia всегда на высоте! Продолжайте в том же духе,и они станут ещё лучше!)
I agree the delays in security patches but Nokia 7.2 is scheduled to get A11 in Q3 2021.
Please put your comments in English only.
The most important factors when buying a phone is first of all the build quality and materials of the phone, the software support with constant updates, the power of the device, I would like it to last me at least 3 years so the more powerful it would be better it would behave with smartphones than future. Also consider the autonomy and photographic quality, the partnership with Zeiss should be exploited more intensely! Keep the design of the circular cameras is much more attractive! As for the materials in the mid-range and top of the range I prefer that you do not use polycarbonate or plastic, I would like the materials of the old Nokia 7 plus, 7.2, 8.3 for example ...
NOKIA SMARTPHONES WILL RETURN TO THE PODIUM ONLY IF THEY RESPECT ALL THIS.
Come on you can do it 💙💪
The most valuable factor considering a phone to own for three years is that the phone itself expresses uniqueness.
And uniqueness for me holds a couple of aspects. Relevant components with focus on reliability and performance. This combined with that "little extra" is what makes people around you turn around and ask; "What phone is that?!"
And the fact that you can prove the relevance performance-wise topped with let's say an outstanding camera, one out of this world color-scheme or a one of a kind feature is the factor I am looking at when considering a phone to own for three years.
How about NOT having warnings that you are about to turn up the volume - when you are about to turn up the volume
Just WHO do you think you are???
I will turn up my phones volume whenever I choose to - NOT YOU!!! - NOT ANYOE ELESE
I will certainly smash your ignorant idiotic waste of time phone
I have purchased expensive headphones that actually let me do whatever the f### want to do with my phones volume.
One of the stupidest things ever to infect the human race - excuse me I know how loud I like my music - my ears not your ears freaks!!!
Apparently the warning is to avoid drastic volume increase when it may happen unknowingly like when you press buttons while holding the phones by mistake. It can damage your listening ability. If you want to increase the volume intentionally to use your headphones to its max ability Nokia isn't stopping you. Just tap on OK to the warning and proceed.
I have been a fan of Nokia since I bought my first Nokia mobile. And the mobile had a one-year warranty. However, I never got a chance to use that warranty as the mobile was so good that it lasted for six years.
The most important aspect of an extended warranty is peace of mind. We pay a little more to have an extended warranty, but one of the main benefits of warranties outweighs the cost: peace of mind. That peace of mind assures owners that any needed repairs will be covered. Having an extended warranty saves you money in the long run.
Sometimes, the extended warranty is never used. Buying an extended warranty is similar to health insurance, which we might never need, but we all know that “precaution is better than a cure”. In cases of a large repair bill, an extended warranty acts as a savior and covers all the expenses.
When we like our Nokia mobile, we want to keep it for a longer period of time. An extended warranty of at least 3 years helps by providing warranty coverage beyond the warranty tenure to help maintain the mobile for a longer period. An extended warranty or protection plan helps to keep the device running smoothly and hassle-free and make our new phone long-lasting.
Recently, due to some technical issues, I got my Nokia C3 mobile replaced. I got it replaced in just eight days as the service given by Nokia care is very fast so I didn't have any problem. Now I'm sure that, this Nokia C3 mobile will stay with me for at least another two to three years. This is the belief that Nokia sets apart from other mobile companies. And I'm sure Nokia Mobile will continue to do so. Thank you Nokia.
So, this is quite an interesting topic and everybody else has provided very valuable points. And to be frank, the set of options are also quite relevant and important. I'd have chosen all of them, but since the choice is about a single factor, I'd like to add my opinion based on what would lead me into keeping my phone for the 3 years. So, please bear with me.
UPDATES! Yes.... but TIMELY
To me, the updates will make a difference. I am somebody who always likes running on the bleeding edge when it comes to software. Almost all the apps on my smartphone are generally on their Beta releases. When there's a new Android release, I want to install it and experience it. So, for as long as my Android smartphone gives me the latest in the world of Android or an OEM experience timely (be it beta), I will be all happy with my phone and would like to keep it.
In case the updates are provided but aren't timely, my interest is more or less lost and I start looking for another device that fits my use case and budget and also allows me to experience the latest. This leads the timing to be a very crucial factor if updates are what I am betting upon.
Of course, this does not subsidize the requirement of having well-specced hardware that can run that latest available release of Android // OEM ROM without sacrificing the performance to a big degree. For example, it is a wasteful exercise to update a smartphone if the new release will slow down the device and make the user experience annoying.
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Now, let's take a look at some of the other factors too that will contribute:
High-quality components
A smartphone designed to last long inherently has to make use of high-quality components that can last the years of regular use, abuse, and wear & tear. If the emmc or a critical component on the mainboard dies, and I am forced to buy a brand new mainboard, I'd rather decide to buy a new phone instead since replacement mainboards usually cost around 50% or higher of the actual sales price of most of the smartphones.
The use of high-quality components will ensure that the devices inherently last long. For example, a USB port that can withstand years of plug-and-play abuse, or the use of a UFS storage chip (tested for a relatively long rewrite lifecycle) instead of EMMC. If there's no failure and the device lasts well, there's no need for me to look for a new device.
This will also help the manufacturer in reducing warranty claims and as such can offer a longer warranty along with options to extend the warranty for another significant period. A manufacturer can only offer a longer warranty when they are confident that the product can withstand prolonged usage otherwise it will be a loss-making option due to a high volume of warranty claims and RMAs.
Repairability and costs of repair
Another thing is also the reparability and how much a repair costs. The more modular built a smartphone will have with individual parts, the cheaper and easier a repair will be. And as the product ages, the less likely are we as users to spend higher amounts on a repair. For example, spending 40% of the device's cost to replace a broken display after over 2 years of use is generally not a recommended repair because the phone's actual value would have depreciated more than that.
I remember @nokianchetan mentioned in the thread that the replacement of the power button on a Nokia 7.2 requires the replacement of the full 3in1 assembly which includes the LCM. So, the repair price comes out to be too high for a small component that needed the fix. This can be reduced significantly by identifying failable/breakable parts during the design process and offering them as individual spare parts.
TL;DR: If a repair is cheap, I'd take it, else I'd want to go for a brand new product.
Bootloader Unlock
Now since my choice is to be on the bleeding edge software, I would also value having bootloader unlock support that allows me to sideload/flash non-OEM images to my smartphone and experience the alternate realities. Like I'd absolutely love to experience a very early release of the net Android version and an unlocked bootloader provides me the ability to sideload a GSI and experience it. Not necessarily to be stable or fit for daily use, but to see what new is coming and how to adapt to it.
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A longer warranty will be a serious standalone factor when buying a product
So, here's the catch! Had you asked me about the factors leading me to buy a new smartphone (without the 3-year longevity clause), I'd have definitely gone with a longer warranty as one of the crucial factors. That is a very nice factor that would convince me to go for a particular product over another. As I previously stated, any manufacturer will only offer a longer warranty when they have tested the products and are confident that they will age well. And that gives me the confidence to invest in that product even if it costs a bit extra.
I am glad about what HMD is trying to deliver with the X-series and the commitment for a longer warranty. There's no better way to convince the users that the product is tested to last longer (of course some durability testing videos are always welcome 😋).
All that with the assumption that hmd has really done the groundwork well this time. It is never nice to have a warranty coverage that one cannot use because the OEM now is not so willing to entertain warranty repairs because the issues are quite common and free repairs are loss-making for the manufacturer on a product level. This is the time when manufacturers start finding issues with products: We see water damage, there is a crack on the body, the phone seems to be mishandled and what not.
Summarizing it all
@singhnsk Well summarised and well written.
HMD should take a note of these 🙂🙏
Nokia is my trusted brand since childhood, recently purchased Nokia 3.4 it surprised me with looks & build quality, good job, the best secret sauce for selling like hot cakes is a 3year warranty that covers hardware & software, users worry free regarding longevity, Adding a 3year warranty to Nokia X20 & X10 would be worthy at the same price point, would be 3times ahead of competition, there by multiplying sales automatically and happiness of users.
Take out the Chinese & Excel.
You do have a sweet request 😊. However, the current battery technologies degrade with heat and routine charge and discharge cycles. So, there cannot be a battery that does not reduce its back up after years of usage. And the caring part would be also on the user (charging slowly in a cooler environment etc). Maybe what we can stress more upon is some way for the user to replace the battery easily. If it degrades, pull it out, insert a new one, and back to work.
When it's come to most worried point after purchasing smartphone is Manufacturer warranty. As we all know all smartphone comes with minimum 1 year warranty. If we get longer manufacturer warranty with all hardware and software defects then it's great thing for consumer. Which can attract consumer to purchase that brand smartphone, Today many smartphone company's gives extended warranty plan with affordable price for 1 year or 2 year. If we get this type of offer then it's easy for consumer to use their phone for longer time. All customer wants that if their are defects or hardware or software problem comes in future and that problem can solve easily without spending any single Penny under warranty. So it's very important for consumer to use their favorite smartphone without any worries.
If smartphone comes with software / OS warranty then if smartphone software crash then consumer can get back it's smartphone repair under warranty.
My suggestion to Nokia / HMD to use best components in future smartphone because as we see in past as their are loosing charging port and power button issues in many nokia phones, and thet is most hectic thing for many consumer.
Over all my vote goes to Longer manufacturer warranty, covering all hardware and software defects
Because if smartphone is not in under warranty then consumer have to look upon in local mobile shop and it's so costly to repair with original part and many times we can't get original part after give money for orignal part.
As for me, the cooperation between Nokia and Windows was just a bomb, the most ingenious idea!)) It's a pity that this did not last long (but my flagship Lumia 820 is still alive)) Now I have been using Nokia 8 for 4 years and it seems to me the biggest problem, that in Lumia 820 or Nokia 8, there is a small reserve of battery capacity, which does not allow the phone to function normally for more than three years, although my Nokia 8 is already the fourth year, as for me, the first 1-2 years the hardware is still competing with the so-called new products, but you have to understand that every year they come up with something better, more optimal and there is no getting away from it, technologies do not stand still, but the quality of Nokia phones is always at its best! Keep up the good work and they will get even better!)