[Australia only] Fixed - No cellular data on Nokia X20

Hello, Nokia X20 users in Australia - If you are on a Telstra-provided network and have started to experience no cellular data in certain areas, it may be due to the network provider updating their APN protocol to IPv6.  You may need to update your current APN settings as detailed below:

[Australia only] Fixed - No cellular data on Nokia X20

dipankar paul dipankar paul
✭✭✭✭  /  edited May 17

Hello, Nokia X20 users in Australia -

If you are on a Telstra-provided network and have started to experience no cellular data in certain areas, it may be due to the network provider updating their APN protocol to IPv6. 

You may need to update your current APN settings as detailed below:

Go to settings > Network and Internet > Mobile network > Advanced > Access point names > Telstra Internet (or your service provider internet) > Change APN protocol to IPv6.

Next, tap the three-dot menu at the top right corner of your screen and tap Save.

If you need further assistance, please reach out to our Support team via one of the options listed on this page.

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