VoLTE was available and working until upgrade to Android 11, now no more.

Andries Bester

My VoLTE is no showing as an option at all anymore. My network provider, Vodacom, have it enabled for years on my account. Was working fine on my Blackberry DTEK60 before I got this Nokia 5.4.

VoLTe was displayed and working until upgrade to Android 11.

How is this possible that functionality disappears?

How do I resolve it without factory reset?

Is there any official notice about this issue?

John Lazard

Just realized this. Can't believe there are so many bugs within the software update 🤦‍♂️

Andries Bester

Screenshot_20210918-192447.png

Just had a frustrating support chat.

They want me to accept that VoLTE "just a connection and is working" with now way to check.

víkas dás

Screenshot_20210919-121957.png

Indian Variant...

Andries Bester

https://community.phones.nokia.com/discussion/comment/195591#Comment_195591

Thank you.

Have you updated to Android 11 yet?

Andries Bester

I have checked with my carrier twice now.

Minimum requirements for VoLTE is:

VoLTE is dependent on phone and software compatibility, and you will need a 64k or 128k SIM card inside your VoLTE-capable smartphone.

My wife's Samsung A11 on same carrier, no issues.

Andries Bester

Here the device is advertised by our carrier.

https://www.vodacom.co.za/shopping/product-details/nokia_5.4?monthlyPrice=true

víkas dás

https://community.phones.nokia.com/discussion/comment/195594#Comment_195594

Yes, It is running on Android 11 🤘

Andries Bester

https://community.phones.nokia.com/discussion/comment/195604#Comment_195604

Would you mind screen shot your screen like this one please?

Andries Bester

https://community.phones.nokia.com/discussion/comment/195604#Comment_195604

Apologies, your screen, like this, please.

víkas dás

https://community.phones.nokia.com/discussion/comment/195644#Comment_195644

👍 With Android 11 update (Nokia 5.4)

Brian Jonathan Lo

https://community.phones.nokia.com/discussion/64010/volte-was-available-and-working-until-upgrade-to-android-11-now-no-more

Maybe try a new carrier for now or maybe borrow another sim and see if the VoLTE icon is showing or not. If not then it's a software issue ; on my Android 10 Nokia 5.4 Sometimes the VoLTE icon is not showing and just need a restart also When I use Wi-Fi the icon changes to VoWi-Fi instead VoLTE or maybe you don't use data idk? Maybe this will help.

Andries Bester

https://community.phones.nokia.com/discussion/comment/195646#Comment_195646

Thanks Brian,

We've tried everything. Hard and soft resets, cache clearing, my SIM in another phone (it worked), proof that carrier has VoLTE anabled on my account. Everything. Nothing worked. I sent them víkas' screenshots and have not heard back from them. There is clearly a defect. And I have had this phone for 2 weeks only, from new.

Very disappointed.

Andries Bester

https://community.phones.nokia.com/discussion/64010/volte-was-available-and-working-until-upgrade-to-android-11-now-no-more

After months of frustration, HMD denying responsibility, blaming everything from the SIM, my provider, all but their phone and software, VoLTE is working again. After the Android 12 update.

Thanks for nothing #HMD.

Screenshot_20220920-213914.png

Andries Bester

So, HMD with their sick sense of humour broke VoLTE, again, after the September Security update.

Screenshots after Android 12 install.

Screenshot_20220920-204124.png

Screenshot_20220920-213914.png

Screenshot_20220920-214942.png

Now, post September "update".

Screenshot_20220928-032042.png

Screenshot_20220928-032105.png

What a joke.