unable to charge from time to time after Android 11 upgrade

the upgrade was so far so good the only bug bothering me is the random unable to charge problem the phone just gets unable to charge after around half day use the only way to solve is a reboot / power off, then it will charge like normal until the problem comes again in around a half day.

unable to charge from time to time after Android 11 upgrade

rubsiu rubsiu
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the upgrade was so far so good

the only bug bothering me is the random unable to charge problem

the phone just gets unable to charge after around half day use

the only way to solve is a reboot / power off, then it will charge like normal until the problem comes again in around a half day.

after a bit of googling i found its not unique to nokia7.2, its also bugging people on pixel etc

so HMD team please give me a solution, and let me use the phone to the end of its service life.

Comments

  • I also saw this same problem on my phone after updating to Android 11. But I have fixed this problem. If you want to know how this is possible, listen carefully.

    1. First, drain your phone's battery ( 0%).

    2. Then charge one hundred percent (100%) while the phone is switched off.

    3. Then turn on the phone and you will see that your problem is fixed.

    If your problem is fixed then comment me.

  • Can a turned off phone be charged though? Everyone's been talking about rebooting, not turning off to charge.

    Just askin, don't have the update yet myself

  • CodeBreaker CodeBreaker
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    It is been my problem since I updated my phone (7.2). Hope HMD will solve this problem. Another bug is when you activate swipe notification from fingerprint scanner, notification bar will keep showing (like you are swiping it down) and it is really a bothersome.


  • If you reboot or power off it will only work for a short time. But if you apply my method, it will be permanently fixed. So please give it a try on your Nokia 7.2 phone.

  • I experience the same charging problem after updating my Nokia 7.2. Also, the UI is messed up after the update. Fortunately you can fix that by activating "three button UI" in the settings.

    The Nokia 7.2 is for sure one of the worst phones I've ever owned.

  • Jkk312 Jkk312
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    Yes I'm also facing same problem even after factory reset😤 I hope hmd fix this in next update

  • artful splodger artful splodger
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    I will try this, currently running my battery to 0%

  • Hey same problem I am also facing. This get temporary resolved only after restart the phone.


    Does anybody know permanent fix?


    Nokia please fix this as early as possible.

  • High quality updates - as you would expect from HMD! Fortunately there is no Android 11 in Germany for the 7.2 :-|

    Fortunately, there is a solution, it only costs money but saves nerves:


  • Updated to Android 11 yesterday, today evening I plug my phone to charge and get a minor panic attack when the charging rate is reported as 0. I try different sources (Wall, power bank) and cables with no success.

    Rebooted the phone after finding this thread, and the device charges again (until, I assume, it doesn't anymore).

    I am straight up amazed as to how this passes testing. Fix this asap. Band aid solutions that have been offered in this thread are nice for experienced users but normal people are going to think their phone is broken. And I suspect they wont buy a new one from you if it borks like that.

  • Niko91 Niko91
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    I have Nokia 6.2 and after android 11 update my phone won't charge while it's on. I have to turn it off to charge it.

  • artful splodger artful splodger
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    I've done this & it didn't work, drained the battery to 0% & then charged to 100% whilst turned off. It was charging ok last night but again this morning I'm getting the error message, plugged in but unable to charge at this time.

    Obviously HMD have not tested this version on Android 11 before they rolled it out, what a shambles.😬😕

  • Same problem here. Phone will not charge wihtout a reboot. Phone even says not charging. This has to be starting of the downfall for Nokia. I will for sure NEVER buy a Nokia phone like ever again. How did this even get passed testing phase phase, seriously.

    Did nokia just rolled out an update just to "Look cool"? not caring at all about their devices?

    This is what I have tested so far. Phone was at 40% and I plugged it in, not charging. With powercable attached I rebooted the phone and now it charges.-This is the only solution I have found to this problem.

  • ozgurkinaci ozgurkinaci
    ✭✭  /  edited November 2021

    My phone was charging fine after updating to 11.

    Today (3 days after the update), I started having "plugged in, can't charge right now" issue.

    Seems I'll need to reboot to charge until this is fixed. Somewhat inconvenience...

  • If anyone (like me) wants to roll back to Android 10 while Nokia sort their game out, then I describe a method here:

    For me in A11, the front camera was not working, video was not saving nor were AR services available. I didn't have the charging problem though.

  • Jasmeetsingh Jasmeetsingh
    ✭✭  /  edited November 2021

    Finally 😎 my phone 📱 7.2 was working absolutely fine with Android 11 having no bugs observed no problem after update everything was working absolutely fine now I feel after 2 years my money 💰 was not wasted.

    Thanks 👍 nokia team.

    Android 11 was far better than previous ridiculous update.

  • Charging issue after updating android 11 for Nokia 7.2

    How to fix the problem.

  • Same problem after updating, it acts weird. Sometimes Getting charge sometimes not.

    What's is a solution

  • vinyasch vinyasch
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    My phone Nokia 6.2 is not charging after updation of android 11 . Every time I need to reboot the phone connected charger to increase the charging percentage.

  • teapot418 teapot418
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    Same problem here with my Nokia 6.2. Tryed various chargers and cables but after half a day, it just stops working and I have to reboot the phone.

    Additionally, the default camera App is not able to record videos anymore.

    This software issue just adds to all the hardware issues I had with two phones of this type. This Nokia is the absolute worst phone I ever owned.

  • teapot418 teapot418
    ✭✭  / 

    Same problem here with my Nokia 6.2. Tryed various chargers and cables but after half a day, it just stops working and I have to reboot the phone.

    Additionally, the default camera App is not able to record videos anymore.

    This software issue just adds to all the hardware issues I had with two phones of this type. This Nokia is the absolute worst phone I ever owned.

  • rubsiu rubsiu
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    COME ON! HMD team i need a fix so my phone don't have to reboot every 12 hours to get recharged!

  • tvih tvih
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    Yeah, this is rather ridiculous... after the Android 11 "upgrade" plugging the phone (6.2) into the charger will maintain battery level, but not charge it until I reboot the phone. Pain in the rear.

  • Rohan34 Rohan34
    ✭✭  /  edited November 2021

    Yup, I have reported this to Nokia.

    If you can, please upvote my post 🙂


  • UHoo UHoo
    ✭✭  /  edited November 2021

    I had the same issue of Nokia 7.2 not charging after latest Android update, unless I switched the phone off.

    I was adviced by Nokia customer care to let the battery fall until 5%, then charge the phone *in safe mode* until 100%. This far it seems to have worked.

    (Would have thought Nokia could share the advice here, too.)

  • artful splodger artful splodger
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    This does not work, technical advice given by a HMD employee reading from a script, they really have not got a clue, a fix needs to be rolled out OTA asap instead of fobbing people off with pointless advice that does not work!

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