Microphone not working properly while making video calls

 Hey! I wonder if anybody's having the same problem as I do.

Microphone not working properly while making video calls

Kristian Kristian
 /  edited November 2017

 Hey!

I wonder if anybody's having the same problem as I do.

I recently bought the Nokia 6, and I love it, apart from the fact that I can't do video calls properly. Which is a real nuisance for me because I do video calling a lot. Voice calls work fine, though.

Whenever I make a video call and hold the phone approx. 25 - 30 cm in front of me, people can't hear me clearly. Using Google Duo, people say that I'm way too silent, and on Skype I'm muffled.

Comments

  • user389 user389
    ✭✭✭  /  edited November 2017

    First please make sure nothing blocks the two microphones on the phone? - One at the bottom next to the USB socket, and one on the back next to the camera.

  • Thank you hpholm for your answer!

    Unfortunately that is not the source of my problem as I made sure not to cover the two microphones in any way.

  • user389 user389
    ✭✭✭  / 

    Do voice calls on loudspeaker work correctly?

    (To try rule out programming mistakes in Skype and Duo).


    I'm afraid the next step is a visit to a Care Point, or to the place of purchase if you are in Europe, for proper evaluation by a technician.


    --

    Hans

  • I am also having same problem
Sign In or Register to comment.