Microphone not working properly while making video calls

Kristian

 Hey!

I wonder if anybody's having the same problem as I do.

I recently bought the Nokia 6, and I love it, apart from the fact that I can't do video calls properly. Which is a real nuisance for me because I do video calling a lot. Voice calls work fine, though.

Whenever I make a video call and hold the phone approx. 25 - 30 cm in front of me, people can't hear me clearly. Using Google Duo, people say that I'm way too silent, and on Skype I'm muffled.

user389

First please make sure nothing blocks the two microphones on the phone? - One at the bottom next to the USB socket, and one on the back next to the camera.

Kristian

Thank you hpholm for your answer!

Unfortunately that is not the source of my problem as I made sure not to cover the two microphones in any way.

user389

Do voice calls on loudspeaker work correctly?

(To try rule out programming mistakes in Skype and Duo).

I'm afraid the next step is a visit to a Care Point, or to the place of purchase if you are in Europe, for proper evaluation by a technician.

--

Hans

Syedadnanfaraz

I am also having same problem

user1561385922192

my nokia 6.1 is showing same problem on whatsapp video call. but there is no problem on Duos or skype

ramy adel

I am also having same problem