Nokia G11 - Wifi no longer works after upgrade to Android 12

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Comments

  • zaknewton101
    zaknewton101 ✭✭

    I bought the phone in February and WIFI stopped working in March. Now that we are in April and WIFI still doesnt work I am going to return it under warranty for a refund. The phone is not fit for purpose.

  • ctan01
    ctan01 ✭✭

    Factory reset solved the problem....very easy to do and reinstalled everything from back up so no problems 😊 thanks for the good advice from others 👍👏

  • billrob
    billrob ✭✭

    Factory reset worked for me. Google backup recovered all data and apps. Took about an hour to fully recover.

  • charles1237718
    charles1237718 ✭✭

    Here are some troubleshooting steps that you can try to fix the WiFi issue:

    1. Forget network: Go to Settings > Network & internet > Wi-Fi. Tap on the Wi-Fi network you are trying to connect to and select "Forget network." Then try to reconnect to the network.
    2. Restart phone: Sometimes simply restarting the phone can help resolve connectivity issues. Hold down the power button until the power menu appears, then tap on "Restart."
    3. Reset network settings: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. This will reset all your network settings, including Wi-Fi passwords and Bluetooth connections. You will need to re-enter the Wi-Fi passwords to connect again.
    4. Safe mode: Try starting the phone in safe mode, which disables all third-party apps, to see if an app is causing the issue. To enter safe mode, press and hold the power button until the power menu appears. Then press and hold the "Power off" option until the "Reboot to safe mode" option appears. Tap on "Reboot to safe mode" and wait for the phone to restart.
    5. Factory reset: If none of the above steps work, you can try doing a factory reset. This will erase all data and settings from the phone and return it to its original state. To do a factory reset, go to Settings > System > Reset options > Erase all data (factory reset). Note that this will erase all data, so be sure to backup your important files and data before doing this.

    Regarding your concern about the phone being upgraded to Android 12, it's possible that Nokia may have released the update without fully testing it on all devices. Unfortunately, this can sometimes happen with software updates. As for your preference to have the phone back on Android 11, it may not be possible to downgrade the software version without rooting the phone, which can be a complex and potentially risky process.

  • bpspedding
    bpspedding ✭✭

    We downloaded a system update this morning - and by the time it had installed, and spent a long time 'optimising' the phone, we could "see" our WiFi router. Entered the WiFi password, and our G11 seems (touch wood) to be fine. So no need for a factory reset. Phew.....

  • anthony05
    anthony05 ✭

    My G11 can't find my SIM card after the Android 12 "upgrade" so I no longer have a phone. It's not too happy with the memory card either. I have carried out a hard reset but that made no difference. Vodafone have checked my SIM card in a phone that works and confirmed that it is fine.

  • StarAndDaisy
    StarAndDaisy ✭

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  • cmiltoncharlescmilton
    cmiltoncharlescmilton ✭✭

    Introducing the Nokia T20, a revolutionary device that has transformed how we perceive mobile technology. With its cutting-edge design and powerful performance, the Nokia T20 has successfully overcome the challenges of hanging and frequent restarts, ensuring a seamless user experience like never before.

  • freeappsforyou4
    freeappsforyou4 ✭
    https://community.phones.nokia.com/discussion/comment/211808#Comment_211808
    1. Restart Your Device: Start by restarting your phone. Sometimes a simple reboot can resolve temporary software glitches.
    2. Forget and Reconnect to Wi-Fi Network: Go to the Wi-Fi settings on your Nokia G11, find the Wi-Fi network you're trying to connect to, and select "Forget" or "Remove." Then, reconnect to the Wi-Fi network by entering the credentials again.
    3. Reset Network Settings: Resetting the network settings can often resolve connectivity issues. Go to the Settings menu, find the "System" or "System & Updates" section, and look for an option like "Reset" or "Reset Network Settings." Note that this will remove saved Wi-Fi networks and Bluetooth pairings, so be prepared to reconfigure those.
    4. Clear Wi-Fi App Data and Cache: Go to the App Settings on your device, locate the Wi-Fi-related app (e.g., Settings or Network Settings), and clear the app data and cache. This step can help resolve any conflicts or corrupted data related to the Wi-Fi functionality.
    5. Check for Software Updates: Ensure that your Nokia G11 is running the latest software update available. Manufacturers often release software updates to address known issues and improve device performance.

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  • ellianaa423
    ellianaa423 ✭✭
    edited June 19

    If your Nokia G11's Wi-Fi is no longer functioning after upgrading to Android 12, there are several troubleshooting steps you can try to resolve the issue:

    1. Restart your phone: Sometimes a simple restart can fix temporary software glitches. Turn off your phone, wait for a few seconds, and then turn it back on.
    2. Forget and reconnect to Wi-Fi network: Go to the Settings menu on your phone, select "Wi-Fi," and then tap on the network you're having trouble with. Choose the option to "Forget" the network, and then reconnect by selecting it again and entering the password.
    3. Toggle Wi-Fi on and off: Swipe down from the top of the screen to open the Quick Settings menu and tap on the Wi-Fi icon to turn it off. Wait for a few seconds, and then tap on it again to enable Wi-Fi.
    4. Clear Wi-Fi cache and data: In the Settings menu, go to "Apps & notifications" or "Apps," depending on your phone's interface. Find and tap on "Wi-Fi" or "Wi-Fi settings." From there, choose the options to clear cache and clear data. Note that clearing data will remove saved Wi-Fi networks, so you'll need to reconnect to them.
    5. Reset network settings: In the Settings menu, go to "System" or "System & updates," and then select "Reset options" or "Reset." Look for an option to "Reset Wi-Fi, mobile, and Bluetooth" or a similar option. Keep in mind that this will reset all network settings, including saved Wi-Fi networks and Bluetooth pairings.
    6. Check for software updates: Make sure your Nokia G11 is running the latest software update. Manufacturers often release updates to address bugs and improve system stability. Go to the Settings menu, select "System" or "System & updates," and then look for the "System updates" or "Software updates" option.
    7. Factory reset: If none of the above steps work, you can try performing a factory reset. This will erase all data on your phone, so make sure to back up any important information before proceeding. To factory reset your Nokia G11, go to the Settings menu, select "System" or "System & updates," then choose "Reset options" or "Reset." Look for the option to "Erase all data" or "Factory data reset."


  • chutuakhyemardikua
    chutuakhyemardikua ✭✭
    1. Restart your phone: Sometimes a simple restart can fix temporary software glitches. Turn off your Nokia G11, wait for a few seconds, and then turn it back on.
    2. Forget and reconnect to Wi-Fi network: Go to the Settings on your phone, select Wi-Fi, and find the network you're having trouble with. Tap on it and choose "Forget" or "Forget network." Afterward, reconnect to the Wi-Fi network by selecting it again and entering the password if required.
    3. Reset network settings: In the Settings menu, locate the "System" or "System & updates" option and look for "Reset options" or similar. From there, choose "Reset Wi-Fi, mobile & Bluetooth" or a similar option. Keep in mind that this will reset all your network settings, including saved Wi-Fi networks and Bluetooth pairings.
    4. Update firmware and apps: Check if there are any available firmware updates for your Nokia G11. Additionally, ensure that all your apps are up to date from the Google Play Store. Software updates often include bug fixes and improvements that could address Wi-Fi issues.
    5. Safe mode and third-party apps: Boot your phone into safe mode to check if any third-party apps are causing conflicts with the Wi-Fi functionality. In safe mode, only pre-installed system apps are allowed to run. If the Wi-Fi works fine in safe mode, it indicates that a third-party app is likely causing the problem. You can then uninstall recently installed apps or perform a factory reset to resolve the issue.

    If none of these steps resolve the Wi-Fi problem, you may want to consider contacting Nokia support or your mobile carrier for further assistance. They can provide specific troubleshooting steps or advice tailored to your device and network configuration.

  • dymuu
    dymuu ✭
    edited July 8

    My wife is having the same issue with the C12. Wi-Fi switching off mainly after it goes into sleep mode. We end up rebooting the phone to get it to switch on again. We have tried everything. We upgraded the phone two weeks ago and the issue is driving us daft. I am considering taking the phone back and purchasing a different make.

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