Class Action Lawsuit Nokia / HMD re. G21 (model TA-1418)

g2101

I have had enough. ONE year ago this month the Nokia G21 was launched with much fan-fare and many promises. Promises that have proven to be EMPTY. MANY, MANY G21, specifically, Model TA-1418, users worldwide is still waiting for the Android 12 update. Contact Nokia Support and you get copy-paste answers, with no real answer, feedback or commitment from their end. I do not think anyone at Nokia / HMD actually know IF it is going to happen - or WHEN. It has been several months since other countries / G21 users HAVE RECEIVED the update. It is unfair to discriminate / exclude certain users who paid the same money for the same product.

I am exploring the option to file a class action lawsuit against Nokia / HMD global as their advertising and commitment to OS & Security updates have been FALSE.

PLEASE respond below with your COUNTRY / MODEL NO / Security Update MONTH

Enough is enough. We need to hold them accountable!!

GlassGhost

Russian Federation /TA-1418 /SP may 2022

Still on android 11

fjmartin

Spain / TA1418 / security update 5 june 2022 / Android 11

UmairMujahid

Pakistan / TA-1418 / 00WW_1_570_SP01 / Security Update: Sep 2022 / Android 11.

usman_waseem_

Pakistan / TA-1418 / 00WW_1_570_SP01 / Security Update: Sep 2022 / Android 11.

wigase8770

Denmark / TA-1418 / September

Majer990

Poland / TA-1418 / Security Update Dec 22 / Android 11 still...

Filip Dang

Czech Republic/TA-1418/security update 5 september 2022/still android 11

Even Nokia phone's in india got Android 12

mukarram farooqui

Pakistan/TA-1418/ SP September 2022

Still Android 11

Udzi

I bought a phone like 2,3 days ago to have it not be able to update anything. I tried plenty of methods to fix this but none worked. Didn't know this was a global issue. I even contacted their live chat support ( not sure if there was a person behind it) and spent over an hour wth them but they didn't really help much - nor did they mention there were similar problems.

Serbia / TA-1418 / 2022-09

usman_waseem_

Hey what happened with the class action lawsuit you were taking about.

eddie mcguinness

UK.TA 1418 Oct 2022 security patch android 11

Wilfred Imbukwa

Kenya TA - 1418 Security Update September 5, 2022 Android 11

Keyboard Warrior

South Africa TA-1418 September 5 2022 Android 11

alfonso clavijo

Desde Ecuador no actualiza modelo TA-1412

Alexander Lbov

Russia\TA-1418\00WW_1_340_RU May-22 Android 11

You can look here about avalibale builds: Nokia Smartphone Security Maintenance Release Summary

https://www.nokia.com/phones/en_int/security-updates

fjmartin

https://community.phones.nokia.com/discussion/comment/211144#Comment_211144

00WW_1_410

Phoebus

Italy / TA1418 / Security update September 5h 2022 / Android 11 :-(

MOHAMED ALAMIN

EGYPT / TA-1418 / Security Update Tilll September 2022 / Runs Android 11.

NOTE: Still on Security Build# 00WW_1_570_SP01, just waiting for SP02, after that and MAYBE my Phone can recieve Android 12.

Don't waste your time on HMD Nokia chat team, extreemly useless and pointless.

jonesdarren54

United Kingdom

Model TA-1418

Android 11

Security update 5 October 22

Build Number 00WW_1_570_SP02

IpPhenix

Ukraine / Model TA-1418 / Android 11

Security update September 30, 2022 / Build Number 00WW_1_570_SP01

However.. If you look here https://www.nokia.com/phones/en_int/security-updates here we have a new update 00WW_1_570_SP02 October 31, 2022.

Hmm. It's already February on the street. Why is my nokia still not updated!? Why hasn't my nokia received an update to Android 12 yet!? Although in Ukraine some devices have already been updated to this android!? Why!?? Nokia support has answers to my questions!? I would like to hear a truthful answer, and not see the template of the response letter. The world wants to know the truth.

HMDAnnika

The delivery of Android 12 to Nokia G21 was started in October 2022. Unfortunately, right after starting the delivery, a technical issue was reported and HMD Global had to stop the delivery immediately. The investigation of the issue has been done with high priority but due to the character of the issue, it has taken more time than expected. However, the solution to fix this issue has been now found and HMD Global is resuming the delivery of Android 12 soon after completing the quality assurance testing by end of this week.

We remain committed to producing high quality handsets and tablets which deliver a strong customer experience and allow our fans to keep their devices for longer. We’re aware of the significance of the OS upgrades for our customers and apologise for the delay.

Alexander Lbov

Hello,

Will Android 12 to Nokia G21 be availbale in Russia?

Majer990

https://community.phones.nokia.com/discussion/comment/211391#Comment_211391

Dear Staff Member,

Dont you think that you (Staff) should write this answer many days ago?

We understand, that not all info can be shared but this post is not first, not second, not even fifth about this update.

We appreciate your care about community but you have to understand us also. Competition on market is not sleeping :p

Anyway, thanks for your response and we are waiting for more info and os update.

Cheers.

MOHAMED ALAMIN

https://community.phones.nokia.com/discussion/comment/211391#Comment_211391

Thank you for your statment nevertheless it was quite late! We are kean and eager to accept your answer but if it shows more specific to date and time of receiving Android 12. We have been enough patient about Android 12 and related OS upgrade promises in spite of some users have ditched Nokia to another Companies because of "MISTRUST" which they faced recently.

We admire Nokia nevertheless we would like to go further by counting and relying on your products. Only "CARING" and "FULFILLING" with promises can make us side-by-side with you, and forever. Thank you, and we wish if we could experience the Android 12 soon.

Jones Nhyiraba Owusu

Ghana

Model TA-1418

Android 11

Security update 5 September 22

Build Number 00WW_1_570_SP01

Why faint promises Nokia, a great fan of yours, loved your Nokia 7plus and prior experience with other Nokia devices but since no flagship I decided to try this budget or entry level device with so much promises only to end up stuck on Android 11 with September Security Patch while other competitors (Galaxy A04s, A13 and others) are already on Android 13.

g2101

I am both SHOCKED, and very pleasantly surprised that a HMD representative (HMDAnnika) publicly made a statement regarding the delays / non-delivery of Android 12 for some G21 users.

THANK YOU to everyone in this forum that took the time to share their model info and frustrations. It looks like us raising our voices, demanding to be heard and persisting in our efforts to get the answer we deserve .... might finally be paying of!!!

Let's see if HMD Global keeps their word, at least tis time, and start rolling out A 12 to G21 users after testing is complete at the end of this week (as stated by HMD Global representative HMDAnnika).

Again, THANK YOU .... I cannot wait for the day we can all share the good news that we've received the A 12 update!!

UmairMujahid

https://community.phones.nokia.com/discussion/comment/211391#Comment_211391

Hahaha... Nice joke. Another lollipop 🍭. I bet the Android 12 update will never ever arrive, or if miracles does happen, it will arrive in late 2025.

HMD/Nokia is the most shittiest, lousy, 3rd class, and fraudulent company ever. It's a shame to purchase its products and I'm totally regretting it.

usman_waseem_

Let's see what happens.

mindmagic

As others have said, still on the October 2022 update in the UK. Following with interest.

IpPhenix

https://community.phones.nokia.com/discussion/comment/211391#Comment_211391

HMDAnnika Good. With the android 12 updates, it's clear. What about Android Update 11!? I have a Security Update dated September 22 2022 - SW ID 00WW_1_570_SP01. But in October we already have - SW ID 00WW_1_570_SP02 from the 22nd. February... There is no update.. What are the problems with this update!?