Nokia G21 Phone Issues - Attention Required

I am writing to report some issues that I am experiencing with my Nokia G21 phone. I have previously contacted your team through the Nokia Device Care app, but I am not satisfied with the support provided.

Firstly, when I use earphones during WhatsApp calls, Messenger calls, and phone calls, the receiver's voice repeats. This makes it challenging to have a conversation and has caused several miscommunications. I had reported this issue before, and the solution provided did not work. Moreover, many users globally are also facing the same issue, which can be seen on the Facebook community group for Nokia G21.

Secondly, I have noticed that my phone works slowly and hangs sometimes when I use it in direct sunlight. Additionally, when I play games, some portions of the screen corner do not allow touch, making it difficult to navigate. Again, the solution provided by your team did not work, and this issue is also being faced by many users worldwide.

Lastly, even when I turn the call volume to zero, I can still hear the caller's voice. This is a significant concern as it means that the phone is not functioning correctly. I had requested the email address of your head office, but I was not provided with the information.

Therefore, I am urging you to look into these issues and provide me with a proper solution. It is essential that Nokia takes responsibility for providing its customers with reliable products and support.

I hope to hear back from you soon, and I thank you for your attention to this matter.


Shahriar Ahmed Sonet 




  • sabir01
    edited April 19

    I was having the same issue with my G21. I was unable to open some websites in my browser like and I want to clarify here that one is the site is PHP based and other have the PDF. I was unable to open PDF first then after the update the issues was fixed. I hope after the updates you can fix these issues.