Internet problems

jeffpricenewcastle
jeffpricenewcastle ✭✭
in Nokia G22

I have lots of problems connecting to my wifi. I have fibre with 300mb upload and download so no problem there. My laptop and tablet connect easily and give me good coverage around the house but not my G22. Sometimes it doesn't automatically connect and other times it says there is no signel when there is and sometimes it seems to just stop all together for no apparent reason. I don't have a lot of apps and most of my storage is free. I do have two sim cards.

Any ideas

Comments

  • yeoyp
    yeoyp ✭
    edited June 12

    I have the same problem.

    I emailed the support desk and they are useless. They keep sending me the same instructions about resetting the phone and clearing caches - makes no difference! bBut they just keep repeating the same steps. Useless!

    It is definitely a design fault with the device. The Nokia G22 simply has really weak wifi reception.

    Using a wifi analyser app the Nokia shows wifi strength at -65dBm while my old Motorola phone shows -54dBm. Testing against other wifi hotspots it is the same story.

    The phone then decides the signal is too weak (at about -70dBm) and then switchs to mobile data, or just gives up completely.

  • jeffpricenewcastle
    jeffpricenewcastle ✭✭

    Hi, Thanks for replying, I think you might have nailed the problem. My mobile signal is very weak in the house and if it can't pick up the wifi it just gives up. My wife's Samsung does not have the same problem with wifi or picking up a mobile signal. So I can only assume it is the phone at fault. I am very disappointed in the G22 I am also disappointed in Nokia I thought they would tackle the problem. They need to up their game if they want to challenge Samsung in the andriod market. I think I will be switching back to Samsung. Jeff

  • rayxs01
    rayxs01 ✭✭
    edited June 15

    As i know ensure that you have a strong network signal in your area. Weak signal strength can lead to slow or unreliable internet connections. Move to a different location or try restarting your phone to see if it improves. swipe down from the top of your screen to open the Quick Settings panel and tap on the airplane mode icon. Wait for a few seconds, and then tap it again to disable airplane mode. This action refreshes your network connections and may resolve any temporary issues. i hope it's work !! .

  • vrahnos
    vrahnos ✭
    edited July 14

    the wifi chip is definitely weaker than that of my previous phone, or any phone in our house.

    the absolute worst part is it won't reconnect automatically (i did factory reset, tried every possible "fix" i could find on google, seems it's intentional)

  • wyxas
    wyxas ✭✭
    edited July 15

    I am no expert on all of this, but couldn't agree more. My G22 regularly switches from wifi to 4g data in the house, even a few yards from the router. When I am out and about the 4G signal is great some days and doesn't work other days. The bluetooth just turns itself off when it feels like it (and often won't restart without a reboot).

    Think I made a mistake buying this.

  • Luke Staunton
    Luke Staunton ✭✭✭

    Welcome to the world of Unisoc chipsets.

    Could an issue be losing WiFi connection when band switching from 2.4ghz to 5ghz? There may be a way to force connection to one of the WiFi bands only.

    You might also consider turning off automatic switching to mobile data under WiFi preferences in Settings?

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