Proximity sensor issue during calls

Sai K

Whenever I'm on call with other person. Loudspeaker gets on suddenly. May be phone's proximity sensor doesn't work properly. Usually screen turns off during calls for other mobiles but when im on call on this phone. I see frequently screen turns on. Is anyone facing this issue?

Govind Chaudhary

Yes I have the same problem..
And from last two days I am facing the problem of connectivity during call. Call connects and call duration doesn't start and so the voice from my side is not audible to other side. When I changed the phone (thought might be sim card problem) there was no problem at all on other phone as I am using the Airtel sim card

user1538676863418

Same problem... Calls is a major issue and poor response on this forum... No body from Nokia is clarifying or acknowledging the issues

user1536216099889

Same problem

user1538588958927

This is the problem with almost every user of 6,1 plus user .on one forum I got the below workaround. Try that one if that help

Step 1:Please try to force restart device by pressing volume up key and power key for 20 second. Step 2:Please perform Service test of touch by dialling star hash star hash 372733 hash star hash star. You will get too many service test option select PROXIMITY TEST and check whether its working fine or not. Step 3:Please Use device on safe mode for 2-3 hour- To activate and deactivate safe mode kindly follow below mention steps: -:Press and Hold Power Key Button. -:Then Press and Hold Power Off Option which will appear on display. -:You will get Pop up REBOOT TO SAFE MODE>>Then Press Ok. -:Device Will restart automatically then it will start in SAFE MODE. -:RESTART DEVICE to come out from SAFE MODE. Step 4:Try to perform Factory Data Reset (After taking proper backup of all important data) .

user1535040047730

Hi,  am also having the same problem. Tried the suggested  Reset and  Proximity Check. Now running on Safe Mode. Till now no difference. Shall update. 

user1535040047730

Update: The problem is not there while running in Safe Mode. But as soon as I switched back to Regular mode (after 30min or so) the problem was back. So seems like a conflict with some app. I am having exDialer  app , but the issue was there with the stock dialer also.  Any suggestions ?

Pawans

Hello Guys 
Try this
Got to phone(Calling icon)--> Settings-->(Three dots on top right corner)-->calling accounts-->and enable the last option (never sleep in speaker mode)
Hope this will fix the issue
Cheers.

Regards 
Pawan Sathe

user1531736293024

Same problem.. Proximity sensor passes in service test but I have to face the same issue again and again after 2-3 calls

Pawans

user1531736293024 said:

Same problem.. Proximity sensor passes in service test but I have to face the same issue again and again after 2-3 calls

Try the above troubleshooting steps, it worked for me

Abu jabir

My Nokia 5.1 plus got proximity sensor issue after got Android p update... Its not work until u switch off the mobile and start again... Remember don't resetart... Switch off then switch on

Abu jabir

Sai K said:

Whenever I'm on call with other person. Loudspeaker gets on suddenly. May be phone's proximity sensor doesn't work properly. Usually screen turns off during calls for other mobiles but when im on call on this phone. I see frequently screen turns on. Is anyone facing this issue?

.. you just switch off then switch on .. my b it's work again mean don't restart ...the phone just switch off then switch on

Reshab

 :/ Proximity sensor not working after update pie 9

Reshab

How to fixed..?

saradhi

Reshab said:

How to fixed..?

We need to restart the phone. Even though after someone this problem repeats

Kykyblaze

Same to me after pie update my phone now mess up. Also my phone always restart on it own. 

Shirish S

I also faced this problem, just shutdown and start the phone back.
Android P update seems to have introduced this.

Sachin Indoria

After pie update there is more problems appearing in the phone nokia 6.1 plus and also the latest security patch is creating some problems. Even thogh the company is not doing anything. Lets see what happens

user1520446049949

<b>I am sujit,I buy Nokia 5.1 p</b>lus next few days proximity sensor dose not work I am very very sad for this problem please solve<b> ....</b>

rajat verma01

Sensors not working while i call

Chaitanya Singh

Simple solution is there...Just lock the device after picking the call....That's it...Sadly no fixes are available yet..

Amruth Kumar Sala

I have a pretty new phone and I do not know the reason as why the proximity sensor does not work. 

Budi Santoso

Pawans said:

Hello Guys 
Try this
Got to phone(Calling icon)--> Settings-->(Three dots on top right corner)-->calling accounts-->and enable the last option (never sleep in speaker mode)
Hope this will fix the issue
Cheers.

Regards 
Pawan Sathe

it's work for me... thanks buddy...

Abu jabir

There are not such option in calling account

Abu jabir

Its weird.. worst... Like Nokia cheating with us... Its hanging ....charger pin disturbing ... Phone restart some times 
Very bad user experience....

Jith Fernando

This started happening after the newest update. Proximity sensor comes back online after a restart. I have a suspicion that this happens after you've plugged a headset in.

RehanPK

Where I can find proximity setting on Nokia 2.2? 

Muhammad Altaf Khan

[{"insert":"\njust having same problem here. Proximity sensor does not work on my nokia 3.2 which I just bought. please what can I do?Screen turns off as soon as you call.\n"}]

kreep

Do you friends use any screen protectors?

I had the same issue with 3d screen protector with black frame on Nokia 4.2. Its edge partly interfered the sensor window.

Since I have changed it to simple transparent protector, I don't have that issue any more, the proximity works perfectly.

Check if your protector interferes the sensor (up-right from the front camera). Have a nice day.

manoj1

I had the same issue, Just remove any plastic transparent protector from the Screen - Then this issue will be solved - Try it....it works. Now the issue is no more. 

ibrah mour

No need of all this ,just power off your phone after one two minutes then power on.it will come to normal