Whenever I'm on call with other person. Loudspeaker gets on suddenly. May be phone's proximity sensor doesn't work properly. Usually screen turns off during calls for other mobiles but when im on call on this phone. I see frequently screen turns on. Is anyone facing this issue?
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And from last two days I am facing the problem of connectivity during call. Call connects and call duration doesn't start and so the voice from my side is not audible to other side. When I changed the phone (thought might be sim card problem) there was no problem at all on other phone as I am using the Airtel sim card
Step 1:Please try to force restart device by pressing volume up key and power key for 20 second. Step 2:Please perform Service test of touch by dialling star hash star hash 372733 hash star hash star. You will get too many service test option select PROXIMITY TEST and check whether its working fine or not. Step 3:Please Use device on safe mode for 2-3 hour- To activate and deactivate safe mode kindly follow below mention steps: -:Press and Hold Power Key Button. -:Then Press and Hold Power Off Option which will appear on display. -:You will get Pop up REBOOT TO SAFE MODE>>Then Press Ok. -:Device Will restart automatically then it will start in SAFE MODE. -:RESTART DEVICE to come out from SAFE MODE. Step 4:Try to perform Factory Data Reset (After taking proper backup of all important data) .
Hi, am also having the same problem. Tried the suggested Reset and Proximity Check. Now running on Safe Mode. Till now no difference. Shall update.
Update: The problem is not there while running in Safe Mode. But as soon as I switched back to Regular mode (after 30min or so) the problem was back. So seems like a conflict with some app. I am having exDialer app , but the issue was there with the stock dialer also. Any suggestions ?
Try this
Got to phone(Calling icon)--> Settings-->(Three dots on top right corner)-->calling accounts-->and enable the last option (never sleep in speaker mode)
Hope this will fix the issue
Cheers.
Regards
Pawan Sathe
Android P update seems to have introduced this.
Very bad user experience....
Do you friends use any screen protectors?
I had the same issue with 3d screen protector with black frame on Nokia 4.2. Its edge partly interfered the sensor window.
Since I have changed it to simple transparent protector, I don't have that issue any more, the proximity works perfectly.
Check if your protector interferes the sensor (up-right from the front camera). Have a nice day.
I had the same issue, Just remove any plastic transparent protector from the Screen - Then this issue will be solved - Try it....it works. Now the issue is no more.
No need of all this ,just power off your phone after one two minutes then power on.it will come to normal