Nokia 7 plus restarting when charging

Hello,  For about some months now I am having a problem with my Nokia 7 plus. 

Nokia 7 plus restarting when charging

user1536603122354 user1536603122354
 /  edited October 30

Hello, 


For about some months now I am having a problem with my Nokia 7 plus. 

A bit after I got the 8.1 update, my phone started restarting when in charging. 

I thought that it would stop when received the Android 9 update, but is still continuing. 

I've tried uninstalling all apps to see maybe this issue is app related, but it still restarts. The same also in safe mode.


Strange part is that the restarts happen only when the phone phone is turned on and in charging. 

If I charge the phone turned off, or when the phone is not in charging, no restarts at all. 

Also, if I let any app open when I'm charging the phone, he doesn't restart. 


Anyone has a similar issue? Is there any solution for this problem?

Comments

  • I also have same problem..Frustrated with Nokia..
    I have been suffering from this problem from last 2 months..junk phone..bad support.why cannot they support ..
    I don't recommend Nokia Android to anyone
  • I bought this phone on 20 July 2018. I didn't faced any issue with the phone except randomly the phone restart on its own. This has happened with me 7-8 times and you are correct with your observations it happens only while the phone is charging and in my case it happens somewhere in 70% - 78 % charge level. Also just before restarting it gives a warning that the battery temperature is hot & stop charging. Mine is on Android P. Let me know if anyone of you had been able to resolve the issue and how?
  • Still haven't found a solution. As it seems no one has been able to find a solution or give at least an explanation yet.
    That's too bad though, because it's a really good phone, beside the brightness at least.
  • user1514722700677 user1514722700677
    ✭✭  /  edited October 30
    Turn off auto rotate before connecting charger. The problem is with rotation sensor.
  • Thank you! Will try and let you know.
  • I have this from beta to pie.
    It comes always by 77% and than.. I stopped charge and plugged later in, than goes it good!
    It comes not as I not used the display., than goes it good to 100%
  • Tried the auto rotate thing, but it still doesn't work.
  • This stock android with these new bugged update sucks. More over no support or any helpful repkys from Nokia team, I don't know how many complaints I have registered here. I had problem with auto brightness before now the restarting and overheating issue, waiting for the next problem so eagerly..

    Thanks Nokia
  • ali adel ali adel
     / 
    Hi guys i just bought the nokia 7 plus and i had a problem with some gestures wont appear and reached out to the support chat and problem solved also i noticed that the phone becomes worm during charging and i asked about it in the shat support and they say its normal, how ever the phone never restarted or lacked or crashed apps.
  • Jack Young Jack Young
     /  edited December 4
    Mine seems to be doing the same (constantly reboots when charging), connecting to another charger that isn't capable of rapid charging seems to rectify for me, seems like some sort of bug that needs fixing
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